CHUYÊN CUNG CẤP THIỆT BỊ VÀ GIẢI PHÁP VOIP
TIME TRUE LIFE TECHNOLOGY JOINT STOCK COMPANY
Mr Long
Mobi: 0986883886 - 0905710588
Email: long.npb@ttlcorp.vn
Website: ttlcorp.vn
2. AudioCodes Solutions for Genesys SIP Contact Centers
Distributed Enterprise Call Centers
AudioCodes and Genesys support the demand for
a distributed call center. The Genesys call center
application can reside on premise or be hosted by
a service provider. The Genesys IP Remote Agent
solution enables managers to monitor agents down
the hall or across the globe seamlessly, without
geographical boundaries or prohibitive cost
restrictions. At-home agents are now an available
and reliable part of the Call Center configuration
using the Genesys version 8.x SIP based architecture
with AudioCodes’ affordable VoIP products. High
Definition IP Phones and legacy analog phones
connected to MediaPack Media Gateways from
AudioCodes allow remote agents to work in concert
with the centralized resources within the Genesys
SIP-based call center.
Outbound Voice Enhancement
AudioCodes media gateways along with the Genesys
Outbound Voice enable customer care applications
to efficiently and accurately perform outbound
calls, identifying live answers, answering machines
and other call completion conditions without the
expense of additional servers, software or specialized
PCI boards. AudioCodes’ Media Gateways and
Media Servers eliminate the need for HMP-based
media servers in the architecture, resulting in
less equipment being used, reducing the number
of servers maintained, and improving overall
operational efficiency. These features are supported
by traditional PSTN networks, as well as by new SIP
Trunking connectivity, using the same products from
AudioCodes.
• Single box for only Genesys-certified connectivity
needs
• Ensure survivability, high voice quality and security
at enterprise branch offices
• Actively monitor and control SIP traffic between
branches and to external Service Providers
• Unique hybrid architecture designed to address and
attract more customers
• Ensure survivability, high voice quality and security
at cloud service customer premises
• Actively monitor and control SIP traffic from cloud
to customers and to external Service Providers
• Field proven “Best in Class” Answering Machine
Detection (AMD) and Call Progress Detection (CPD)
• Embedded with any E-SBCs or Gateways with no
additional HW or Media Server required
• Include Beep detection, SIT, multi-language support
and optimization
Cloud Based Contact Center
Carriers using Genesys Enhanced Voice Services
Solutions can utilize AudioCodes’ Media Gateways
to offer SIP Trunking and SIP to SS7 solutions. The
GVP Enhanced Services use the GVP platform to
enable “in-network” connectivity, reducing costs
while improving operational efficiencies. In addition,
Genesys Hosted & Managed Services along with
AudioCodes’ Media Gateways and IP-Phones allow
carriers to offer hosted call center solutions
over IP-based or legacy TDM access. With
AudioCodes’ products, carrier-class customers can
deliver advanced communications applications
such as automated attendants, directory assistance,
speech-enabled voicemail, and unified messaging.
New Solution - PBX Transition to Full SIP
With AudioCodes Mediant platforms, customers can
bridge the gap between legacy PBX platforms and
Genesys SIP Contact Center application. Utilizing
AudioCodes Mediant Gateways gives you the ability
to leverage your existing telephony equipment that
would normally be incompatible in a Genesys SIP
environment. The Mediant gateway fills the missing
puzzle piece to help with the transition from legacy
systems to Genesys SIP Contact Center application and
can work simultaneously with many PBXs from various
vendors connecting them to SIP Server.
AudioCodes “Cap and Grow” approach to transitioning
a legacy PBX into full SIP allows customers to continue
using their existing legacy phone equipment side
by side with new advanced AudioCodes SIP phones
and SIP Server. Thus customers can prolong existing
investments in legacy PBX switches while also allowing
incremental steps toward VoIP as budget permits.
Agents
Customer Advanced Outbound Call Status
(CPD, AMD)
Contact Center
Agents
• Protect your investment and continue using their
existing legacy equipment
• Paced and controlled migration to full Genesys SIP
• Introduce new SIP functionality and SIP trunking
without upgrading your existing PBX