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Copyright 2014, ReachLocal, Inc.1 @tmonhollon #brandaidtx
Building an Integrated
Content Marketing
Program
Tiffany Monhollon
Director of Content Marketing
VP, Social Media Club Dallas
@tmonhollon
Copyright 2014, ReachLocal, Inc.2 @tmonhollon #brandaidtx
“Content marketing is a
marketing technique of
creating and distributing
relevant and valuable content to
attract, acquire, and engage
a clearly defined and
understood target audience –
with the objective of driving
profitable customer action.”
— Content Marketing Institute
Copyright 2014, ReachLocal, Inc.3 @tmonhollon #brandaidtx
What’s Your Strategy?
Copyright 2014, ReachLocal, Inc.4 @tmonhollon #brandaidtx
• 92% of nonprofit professionals use content
marketing
• 65% are producing more content than they
did one year ago
• They are using an average of
11 content marketing tactics
• Yet, only 26% believe they are effective at
it
Content Marketing Today
Source: Content Marketing Institute
Copyright 2014, ReachLocal, Inc.5 @tmonhollon #brandaidtx
1. Useful to the consumer
2. Addresses a real need
3. Communicates effectively
4. Educates, informs, entertains
5. Inspires action
6. Achieves organization’s objectives
7. Strategic
7 Principles of Content Marketing
Copyright 2014, ReachLocal, Inc.6 @tmonhollon #brandaidtx
Source: Content Marketing Institute
Copyright 2014, ReachLocal, Inc.7 @tmonhollon #brandaidtx
Copyright 2014, ReachLocal, Inc.8 @tmonhollon #brandaidtx
Building an Integrated Strategy
1. Map Your Strategy
2. Create Content
3. Publish & Optimize
4. Promote Externally
5. Nurture Your Audience
Copyright 2014, ReachLocal, Inc.9 @tmonhollon #brandaidtx
• Identify the Target Audience
• Research the Consumer
• Identify Objectives
• Integrate Into Campaigns
• Map the Editorial Calendar
• Allocate Resources
1) Mapping Your Strategy
Source: Content Marketing Institute
Copyright 2014, ReachLocal, Inc.10 @tmonhollon #brandaidtx
Identify Your Content Pillars
Source: Kapost – Blueprint of a Modern Marketing Campaign
Copyright 2014, ReachLocal, Inc.11 @tmonhollon #brandaidtx
You are now competing for your target audience’s attention.
Every moment. On every device.
Who’s the Competition? Everybody.
Copyright 2014, ReachLocal, Inc.12 @tmonhollon #brandaidtx
Think Like A
Consumer
Copyright 2014, ReachLocal, Inc.13 @tmonhollon #brandaidtx
Youtility Mindset
Is Your Marketing
so Good People
Would Pay For It?
1) Who is My Audience?
2) What Do They Need?
3) How Can I Help?
Copyright 2014, ReachLocal, Inc.14 @tmonhollon #brandaidtx
Example: CoachSmart App
Copyright 2014, ReachLocal, Inc.15 @tmonhollon #brandaidtx
Written
VisualUtility
2) Create Compelling Content
Copyright 2014, ReachLocal, Inc.16 @tmonhollon #brandaidtx
Think Like a
Publisher
Copyright 2014, ReachLocal, Inc.17 @tmonhollon #brandaidtx
• Blog posts
• Articles
• White papers
• Ebooks
• Guides
• Checklists
• Emails
• Magazines
• Newsletters
Written Content
Copyright 2014, ReachLocal, Inc.18 @tmonhollon #brandaidtx
Find Inspiration Everywhere
Copyright 2014, ReachLocal, Inc.19 @tmonhollon #brandaidtx
Buzzfeed Meets Classic Lit
Copyright 2014, ReachLocal, Inc.20 @tmonhollon #brandaidtx
Promotional & Editorial
• Why Everyone Needs (Blank)
• How Does (Blank) Work? Our Experts Explain it All
Timely & Seasonal
• The (Celebrity Name) Guide to (Blank)
• (Holiday/Season) is Almost Here! What You Need to Know
Controversial
• The Idiot’s Guide to (Blank)
• (Blank) for Dummies: Everything You Wanted to Know But Never
Informational & Industry Expertise
• What You Need to Know Before (Blank)
• What Everyone Needs to Know About (Blank)
How To & Tutorial
• How to Host a Great (Blank)
• 3 Steps for Ensuring (Desired Outcome)
Testimonials
• True Story: One Resident’s Experience of (Blank)
• We Love (Blank)! What Real Residents Say About (Blank)
Tip: Start with the Headline
Copyright 2014, ReachLocal, Inc.21 @tmonhollon #brandaidtx
Want More?
Quickly Fuel Your Content
Calendar with these 35
Blog Post Headlines that
Work
Download This Guide!
http://bit.ly/35headlines
Copyright 2014, ReachLocal, Inc.22 @tmonhollon #brandaidtx
Ex: Parent’s Summer Holiday Survival
Guide
• Scouts.org.uk
• Ebook: Summer Survival Guide
• Informative, useful content
• Focuses on parents and youth
• Member-only content area
Copyright 2014, ReachLocal, Inc.23 @tmonhollon #brandaidtx
Visual Content
• Infographics
• Snackable Images
• Videos
• Webinars
Copyright 2014, ReachLocal, Inc.24 @tmonhollon #brandaidtx
Think Like a
Viewer
Copyright 2014, ReachLocal, Inc.25 @tmonhollon #brandaidtx
Visual Content, Storytelling + Data
Copyright 2014, ReachLocal, Inc.26 @tmonhollon #brandaidtx
• Interactive Maps
• Tests & Quizzes
• Tools
• Calculators
• Apps
Utility Content
Copyright 2014, ReachLocal, Inc.27 @tmonhollon #brandaidtx
Think Like a User
Copyright 2014, ReachLocal, Inc.28 @tmonhollon #brandaidtx
Map My Ride
Copyright 2014, ReachLocal, Inc.29 @tmonhollon #brandaidtx
Phoenix Children’s Center Car Seat Helper
Copyright 2014, ReachLocal, Inc.30 @tmonhollon #brandaidtx
• Where & How People Access Your Content
• Leverage Owned Properties
– Website, blog
– Campaign site
– Landing page
• Optimize
– Buttons
– Download forms
– Headlines
– CTAs
• Test, Test, Test!
3) Publish & Optimize
Copyright 2014, ReachLocal, Inc.31 @tmonhollon #brandaidtx
Copyright 2014, ReachLocal, Inc.32 @tmonhollon #brandaidtx
Market
Your
Marketing!
4) Promote Externally
Use an Integrated Approach
• Owned Channels (Build)
• Newsletter
• Blog posts
• Email lists
• Website “ads”
• Social media accounts
• Paid Channels (Buy)
• Search & Display Ads
• Social Media Ads
• Sponsored Emails
• Earned Channels
• Press releases
• Interviews
• External blogs
• Guest posts
Copyright 2014, ReachLocal, Inc.33 @tmonhollon #brandaidtx
• Cross-promote channels to keep communication going
– Follow on social media sites
– Subscribe to Newsletter
– Opt-in to Email lists
• Consider drip marketing to drive objectives
– Increase sign ups
– Build awareness
5) Nurture Your Audience
Copyright 2014, ReachLocal, Inc.34 @tmonhollon #brandaidtx
Integrated
Content
Marketing
in Action
Copyright 2014, ReachLocal, Inc.35 @tmonhollon #brandaidtx
Strategy & Campaign: DontLeakLeads.com
Copyright 2014, ReachLocal, Inc.36 @tmonhollon #brandaidtx
Written Content: Don’t Leak Leads Ebook
Copyright 2014, ReachLocal, Inc.37 @tmonhollon #brandaidtx
Visual: Infographics & Snackable Images
Copyright 2014, ReachLocal, Inc.38 @tmonhollon #brandaidtx
Utility Content: Marketing Math Calculator
Copyright 2014, ReachLocal, Inc.39 @tmonhollon #brandaidtx
Published & Optimized for Lead Gen
Copyright 2014, ReachLocal, Inc.40 @tmonhollon #brandaidtx
Multi-Channel Promotion Approach
Copyright 2014, ReachLocal, Inc.41 @tmonhollon #brandaidtx
Integrated into Lead Nurturing
Copyright 2014, ReachLocal, Inc.42 @tmonhollon #brandaidtx
• Don’t stop testing
– Quantitative (form fills, visits, etc.)
– Qualitative (user experience testing, feedback)
• Test multiple tactics for promoting
– Social (organic)
– Social (paid)
– Advertising
– PR
• You have to market your marketing!
– Balance budget & creative on content and promotions
Key Learnings
Copyright 2014, ReachLocal, Inc.43 @tmonhollon #brandaidtx
Thank You!
Tiffany Monhollon
Senior Manager, Content Marketing
Tweet this Talk: #brandaidtx
@tmonhollon

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Building an Integrated Content Marketing Strategy

  • 1. Copyright 2014, ReachLocal, Inc.1 @tmonhollon #brandaidtx Building an Integrated Content Marketing Program Tiffany Monhollon Director of Content Marketing VP, Social Media Club Dallas @tmonhollon
  • 2. Copyright 2014, ReachLocal, Inc.2 @tmonhollon #brandaidtx “Content marketing is a marketing technique of creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience – with the objective of driving profitable customer action.” — Content Marketing Institute
  • 3. Copyright 2014, ReachLocal, Inc.3 @tmonhollon #brandaidtx What’s Your Strategy?
  • 4. Copyright 2014, ReachLocal, Inc.4 @tmonhollon #brandaidtx • 92% of nonprofit professionals use content marketing • 65% are producing more content than they did one year ago • They are using an average of 11 content marketing tactics • Yet, only 26% believe they are effective at it Content Marketing Today Source: Content Marketing Institute
  • 5. Copyright 2014, ReachLocal, Inc.5 @tmonhollon #brandaidtx 1. Useful to the consumer 2. Addresses a real need 3. Communicates effectively 4. Educates, informs, entertains 5. Inspires action 6. Achieves organization’s objectives 7. Strategic 7 Principles of Content Marketing
  • 6. Copyright 2014, ReachLocal, Inc.6 @tmonhollon #brandaidtx Source: Content Marketing Institute
  • 7. Copyright 2014, ReachLocal, Inc.7 @tmonhollon #brandaidtx
  • 8. Copyright 2014, ReachLocal, Inc.8 @tmonhollon #brandaidtx Building an Integrated Strategy 1. Map Your Strategy 2. Create Content 3. Publish & Optimize 4. Promote Externally 5. Nurture Your Audience
  • 9. Copyright 2014, ReachLocal, Inc.9 @tmonhollon #brandaidtx • Identify the Target Audience • Research the Consumer • Identify Objectives • Integrate Into Campaigns • Map the Editorial Calendar • Allocate Resources 1) Mapping Your Strategy Source: Content Marketing Institute
  • 10. Copyright 2014, ReachLocal, Inc.10 @tmonhollon #brandaidtx Identify Your Content Pillars Source: Kapost – Blueprint of a Modern Marketing Campaign
  • 11. Copyright 2014, ReachLocal, Inc.11 @tmonhollon #brandaidtx You are now competing for your target audience’s attention. Every moment. On every device. Who’s the Competition? Everybody.
  • 12. Copyright 2014, ReachLocal, Inc.12 @tmonhollon #brandaidtx Think Like A Consumer
  • 13. Copyright 2014, ReachLocal, Inc.13 @tmonhollon #brandaidtx Youtility Mindset Is Your Marketing so Good People Would Pay For It? 1) Who is My Audience? 2) What Do They Need? 3) How Can I Help?
  • 14. Copyright 2014, ReachLocal, Inc.14 @tmonhollon #brandaidtx Example: CoachSmart App
  • 15. Copyright 2014, ReachLocal, Inc.15 @tmonhollon #brandaidtx Written VisualUtility 2) Create Compelling Content
  • 16. Copyright 2014, ReachLocal, Inc.16 @tmonhollon #brandaidtx Think Like a Publisher
  • 17. Copyright 2014, ReachLocal, Inc.17 @tmonhollon #brandaidtx • Blog posts • Articles • White papers • Ebooks • Guides • Checklists • Emails • Magazines • Newsletters Written Content
  • 18. Copyright 2014, ReachLocal, Inc.18 @tmonhollon #brandaidtx Find Inspiration Everywhere
  • 19. Copyright 2014, ReachLocal, Inc.19 @tmonhollon #brandaidtx Buzzfeed Meets Classic Lit
  • 20. Copyright 2014, ReachLocal, Inc.20 @tmonhollon #brandaidtx Promotional & Editorial • Why Everyone Needs (Blank) • How Does (Blank) Work? Our Experts Explain it All Timely & Seasonal • The (Celebrity Name) Guide to (Blank) • (Holiday/Season) is Almost Here! What You Need to Know Controversial • The Idiot’s Guide to (Blank) • (Blank) for Dummies: Everything You Wanted to Know But Never Informational & Industry Expertise • What You Need to Know Before (Blank) • What Everyone Needs to Know About (Blank) How To & Tutorial • How to Host a Great (Blank) • 3 Steps for Ensuring (Desired Outcome) Testimonials • True Story: One Resident’s Experience of (Blank) • We Love (Blank)! What Real Residents Say About (Blank) Tip: Start with the Headline
  • 21. Copyright 2014, ReachLocal, Inc.21 @tmonhollon #brandaidtx Want More? Quickly Fuel Your Content Calendar with these 35 Blog Post Headlines that Work Download This Guide! http://bit.ly/35headlines
  • 22. Copyright 2014, ReachLocal, Inc.22 @tmonhollon #brandaidtx Ex: Parent’s Summer Holiday Survival Guide • Scouts.org.uk • Ebook: Summer Survival Guide • Informative, useful content • Focuses on parents and youth • Member-only content area
  • 23. Copyright 2014, ReachLocal, Inc.23 @tmonhollon #brandaidtx Visual Content • Infographics • Snackable Images • Videos • Webinars
  • 24. Copyright 2014, ReachLocal, Inc.24 @tmonhollon #brandaidtx Think Like a Viewer
  • 25. Copyright 2014, ReachLocal, Inc.25 @tmonhollon #brandaidtx Visual Content, Storytelling + Data
  • 26. Copyright 2014, ReachLocal, Inc.26 @tmonhollon #brandaidtx • Interactive Maps • Tests & Quizzes • Tools • Calculators • Apps Utility Content
  • 27. Copyright 2014, ReachLocal, Inc.27 @tmonhollon #brandaidtx Think Like a User
  • 28. Copyright 2014, ReachLocal, Inc.28 @tmonhollon #brandaidtx Map My Ride
  • 29. Copyright 2014, ReachLocal, Inc.29 @tmonhollon #brandaidtx Phoenix Children’s Center Car Seat Helper
  • 30. Copyright 2014, ReachLocal, Inc.30 @tmonhollon #brandaidtx • Where & How People Access Your Content • Leverage Owned Properties – Website, blog – Campaign site – Landing page • Optimize – Buttons – Download forms – Headlines – CTAs • Test, Test, Test! 3) Publish & Optimize
  • 31. Copyright 2014, ReachLocal, Inc.31 @tmonhollon #brandaidtx
  • 32. Copyright 2014, ReachLocal, Inc.32 @tmonhollon #brandaidtx Market Your Marketing! 4) Promote Externally Use an Integrated Approach • Owned Channels (Build) • Newsletter • Blog posts • Email lists • Website “ads” • Social media accounts • Paid Channels (Buy) • Search & Display Ads • Social Media Ads • Sponsored Emails • Earned Channels • Press releases • Interviews • External blogs • Guest posts
  • 33. Copyright 2014, ReachLocal, Inc.33 @tmonhollon #brandaidtx • Cross-promote channels to keep communication going – Follow on social media sites – Subscribe to Newsletter – Opt-in to Email lists • Consider drip marketing to drive objectives – Increase sign ups – Build awareness 5) Nurture Your Audience
  • 34. Copyright 2014, ReachLocal, Inc.34 @tmonhollon #brandaidtx Integrated Content Marketing in Action
  • 35. Copyright 2014, ReachLocal, Inc.35 @tmonhollon #brandaidtx Strategy & Campaign: DontLeakLeads.com
  • 36. Copyright 2014, ReachLocal, Inc.36 @tmonhollon #brandaidtx Written Content: Don’t Leak Leads Ebook
  • 37. Copyright 2014, ReachLocal, Inc.37 @tmonhollon #brandaidtx Visual: Infographics & Snackable Images
  • 38. Copyright 2014, ReachLocal, Inc.38 @tmonhollon #brandaidtx Utility Content: Marketing Math Calculator
  • 39. Copyright 2014, ReachLocal, Inc.39 @tmonhollon #brandaidtx Published & Optimized for Lead Gen
  • 40. Copyright 2014, ReachLocal, Inc.40 @tmonhollon #brandaidtx Multi-Channel Promotion Approach
  • 41. Copyright 2014, ReachLocal, Inc.41 @tmonhollon #brandaidtx Integrated into Lead Nurturing
  • 42. Copyright 2014, ReachLocal, Inc.42 @tmonhollon #brandaidtx • Don’t stop testing – Quantitative (form fills, visits, etc.) – Qualitative (user experience testing, feedback) • Test multiple tactics for promoting – Social (organic) – Social (paid) – Advertising – PR • You have to market your marketing! – Balance budget & creative on content and promotions Key Learnings
  • 43. Copyright 2014, ReachLocal, Inc.43 @tmonhollon #brandaidtx Thank You! Tiffany Monhollon Senior Manager, Content Marketing Tweet this Talk: #brandaidtx @tmonhollon

Editor's Notes

  1. Strategy is KEY to Effectivness It takes someone owning responsibility for content marketing An integrated approach works best.
  2. To create truly useful marketing, you have to START with the customer. Ask, don’t assume!
  3. >Vanderbilt Orthapedics, Nashville TN > Identified a target audience they wanted to reach out to – Coaches. Instead of trying to decide what they thought coaches would want, they went and asked them. Turns out, their real need sparked the idea for this app. > The iPhone app CoachSmart is the ultimate resource for coaches, offering real-time information on heat index and lightning strikes, frequently asked sports medicine and safety questions, and a group contact feature. > A collaboration between Vanderbilt Sports Medicine and the Monroe Carell Jr. Children’s Hospital at Vanderbilt, the app is an extension of Vanderbilt Sports Medicine’s expertise.
  4. Print magazines can be digital entry points Visit Central Florida is creating ebooks to help their target audience – all free of charge on their website. And they’re marketing them too.
  5. Create maps, log workouts, create different activities to do in any given city Web and desktop app
  6. Integrates into their overall campaign App that helps parents select the right car seat and educates them Focuses on the need of the audience
  7. Educate of the Problem Inform about key selling points Promote our new integrated website and lead management solution
  8. > Ebook to educate and inform the audience about the issue
  9. Visual Compelling content Helped promote the site Seeded externally Also did a PR push
  10. Useful tool Provides with interactive tool to help visualize vlaue of the product Educates along the way Provides a lifetime customer value calculation Report at the end - Lead Gen form to enable us to drip marketing to them
  11. Campaign Website Promoted on company website Download and lead gen landing pages and forms Homepage “Takeover” Integrated landing pages
  12. Website, PR, Social, Newsletter, etc.