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DemandGen EMEA: Marketing Automation Webcast#4

Expert Panel: Content Marketing and Marketing Automation
                 John Sweeney - DemandGen
                 Doug Kessler – Velocity Partners
                 Bob Apollo – Inflexion-Point

September 15th 2011/ 1PM EST/ 2PM CET
B2B Content for Marketing Automation

• Rules of Thought Leadership
• Aligning content to the buying cycle
• Best practices: Building an integrated content
  marketing strategy with Marketing Automation tools
• B2B content marketing examples and successes
• Measuring the results
Who are DemandGen?

 #363 in Inc. Magazines 30th (2011) Annual “Fastest Growing Private Companies”




John Sweeney
Customer Success Director
DemandGen UK


• John.sweeney@demandgen.com

• +44 207 096 1835
                                     Locations
• www.demandgen.co.uk                EMEA
                                     North America
• L   B2B Marketing Automation UK    Asia
Today’s Guests




Bob Apollo                                           Doug Kessler
Founder                                              Creative Director
Inflexion-Point Strategy Partners                    Velocity Partners

www.inflexion-point.com                              www.velocitypartners.co.uk
bob@inflexion-point.com                              doug@velocitypartners.co.uk

+44 7802 313300                                      +44 (0)208 940 4099
Traditional Outbound Marketing is
Broken
Let’s Go!
The “buying process” begins long
before a sales person contacts a
prospect!”

    Blog-Articles
    Podcasts
    Videos
    Presentations
    eBooks
    Whitepaper
    Groups
Listeners Poll

Q1: Has your company deployed a Marketing Automation Platform?
(e.g. Eloqua/Hubspot/Marketo/Siverpop/Pardot/Other)


A Yes - over 1 year ago

B Yes - less than 1 year

C No - but we're thinking about (within 1 year)

D No – No plans to Automate

E What is a Marketing Automation Platform?/Don't Know
Today’s Order – 50 minutes

Content Marketing for Marketing Automation




 Before You Start                  Do it!              Measure it!       Questions


 “Building Foundations      “b2b Manifesto Case   “What happens next?”
 For Your Content”                Study”
Content Marketing for
           Marketing Automation:
           Who is this Content For?
    and what         Bob Apollo
                   Inflexion-Point Strategy Partners




9
• B2B Focus
     • New Business
     • Considered Purchases
     • Lengthy Buying Processes
     • Multiple Stakeholders
     • Risk of “No Decision”




10
If you try to write for
     everyone…


                         you’ll end up
                 appealing to no-one


11
Identify
     With Your
     Audience…
12
ORGANISATIONS




     TIMING                   ROLES




                 ISSUES




13
Go Beyond Company Demographics...

 Geography
 Industry
 Size
                       IDEAL
                     PROSPECT
                      PROFILE




                                      Structural
                                     Behavioural
                                Environmental

14
Target Key Stakeholders...




 Titles                                Goals
                         BUYER
                        PERSONA
 Roles                            Motivations
 Responsibilities                   Concerns




15
Trends, Issues and Trigger Events...

 What’s Happening in their Markets?
     Legislation / Regulation
     New Technologies
     New Competitors

                      What’s Happening in their Companies?
                         New Management
                         New Strategies
                         New Challenges
                                                       What’s Likely to
                                               Grab their Attention?
16
Evolving Priorities Through the Buying Cycle


     NEEDS                                                                    RISK




     SOLUTION                                                           SOLUTION



      RISK                                                                NEEDS


        INACTIVE   RECOGNISING   EXPLORING   EVALUATING   SELECTING   APPROVING


                            BUYING DECISION PROCESS


17
What
     Next?



18
If you don’t know where you hope
 to lead your reader…




                                they’ll end up
                              somewhere else
                                    With a tip of the hat to Yogi Berra




19
What do you want your reader to do as a
     result of consuming your content?


     How can you make it as easy as possible
     for them to do it?




20
Intentionally Creating Great Content:
 Listening to the Voices of Your Customers


     What’s important                             How and why do
        to them?                                they choose to buy?




                What causes them      Who do they turn
                to start searching     to for advice?
                  for solutions?




            Don’t Guess - Ask and Observe!
21
Identify With Your Audience

     Understand Their Issues

     Talk to Their Priorities

     Start With The End in Mind

     Match Content to Decision Process

     Make it Easy to Take the Next Step...


22
Today’s Agenda – 50 minutes




Before You Start                   Do it!              Measure it!       Questions


“Building Foundations       “b2b Manifesto Case   “What happens next?”
For Your Content”                 Study”
12 Lessons from Manifesto 70.png
12 Lessons from Manifesto 71.png
12 Lessons from Manifesto 72.png
12 Lessons from Manifesto 73.png
12 Lessons from Manifesto 74.png
12 Lessons from Manifesto 75.png
12 Lessons from Manifesto 76.png
12 Lessons from Manifesto 77.png
12 Lessons from Manifesto 78.png
12 Lessons from Manifesto 79.png
12 Lessons from Manifesto 80.png
12 Lessons from Manifesto 81.png
12 Lessons from Manifesto 82.png
12 Lessons from Manifesto 83.png
12 Lessons from Manifesto 85.png
12 Lessons from Manifesto 86.png
12 Lessons from Manifesto 87.png
12 Lessons from Manifesto 88.png
12 Lessons from Manifesto 89.png
Today’s Agenda – 50 minutes




Before You Start                   Do it!              Measure it!       Questions


“Building Foundations       “b2b Manifesto Case   “What happens next?”
For Your Content”                 Study”
Content Marketing for Marketing Automation


  1. Deploy MA Platform
                                                                    Inquiries


2. Drive Prospects & Customers
                                 Nurture
To Content/Landing Pages/Forms                                      Marketing
                                                                     Qualified
                                                                   Leads (MQL)
                                           Marketing
                                           Hands-Off                  Sales
                                                                    Accepted
                                                                   Leads (SAL)
                                     Nurture / Qualify                Sales
                                                                    Qualified
                                                                   Leads (SQL)

                                                 Nurture / Close
                                                                     Closed
                                                                      Won
Measuring Results
  Content Performance                 2. Marketing Automation Dashboards
  • Best Assets
  • Best Sources
  • Lead Generated
  • Revenue Generated




1. Lead Nurturing/Inbound Marketing
Today’s Agenda – 50 minutes




Before You Start                   Do it!              Measure it!       Questions


“Building Foundations       “b2b Manifesto Case   “What happens next?”
For Your Content”                 Study”
Where to Find Us? - Online & Live




Bob Apollo                   Doug Kessler                        John Sweeney                FUNNEL
bob@inflexion-point.com      doug@velocitypartners.co.uk         John.sweeney@demandgen.
                                                                 com
                                                                 +44 (0) 207 096 1835      1ST November 2011
+44 (0)7802 313300           +44 (0)208 940 4031

                                                                                                London
Down load Id eal             Down load B2B
Prosp ect Profile an d       Man ifesto/
Bu y er Person a             Con ten t Marketin g                Group: B2B Marketing
temp lates from              Workb ook                           Automation Guide UK
www.in fl ex ion -
p oin t.com/te mp l at e s   www.vel oc ity p a rtn er s .co .   www.demandgen.com
                             u k/

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Content marketing For Marketing Automation

  • 1. DemandGen EMEA: Marketing Automation Webcast#4 Expert Panel: Content Marketing and Marketing Automation John Sweeney - DemandGen Doug Kessler – Velocity Partners Bob Apollo – Inflexion-Point September 15th 2011/ 1PM EST/ 2PM CET
  • 2. B2B Content for Marketing Automation • Rules of Thought Leadership • Aligning content to the buying cycle • Best practices: Building an integrated content marketing strategy with Marketing Automation tools • B2B content marketing examples and successes • Measuring the results
  • 3. Who are DemandGen? #363 in Inc. Magazines 30th (2011) Annual “Fastest Growing Private Companies” John Sweeney Customer Success Director DemandGen UK • John.sweeney@demandgen.com • +44 207 096 1835 Locations • www.demandgen.co.uk EMEA North America • L B2B Marketing Automation UK Asia
  • 4. Today’s Guests Bob Apollo Doug Kessler Founder Creative Director Inflexion-Point Strategy Partners Velocity Partners www.inflexion-point.com www.velocitypartners.co.uk bob@inflexion-point.com doug@velocitypartners.co.uk +44 7802 313300 +44 (0)208 940 4099
  • 6. Let’s Go! The “buying process” begins long before a sales person contacts a prospect!” Blog-Articles Podcasts Videos Presentations eBooks Whitepaper Groups
  • 7. Listeners Poll Q1: Has your company deployed a Marketing Automation Platform? (e.g. Eloqua/Hubspot/Marketo/Siverpop/Pardot/Other) A Yes - over 1 year ago B Yes - less than 1 year C No - but we're thinking about (within 1 year) D No – No plans to Automate E What is a Marketing Automation Platform?/Don't Know
  • 8. Today’s Order – 50 minutes Content Marketing for Marketing Automation Before You Start Do it! Measure it! Questions “Building Foundations “b2b Manifesto Case “What happens next?” For Your Content” Study”
  • 9. Content Marketing for Marketing Automation: Who is this Content For? and what Bob Apollo Inflexion-Point Strategy Partners 9
  • 10. • B2B Focus • New Business • Considered Purchases • Lengthy Buying Processes • Multiple Stakeholders • Risk of “No Decision” 10
  • 11. If you try to write for everyone… you’ll end up appealing to no-one 11
  • 12. Identify With Your Audience… 12
  • 13. ORGANISATIONS TIMING ROLES ISSUES 13
  • 14. Go Beyond Company Demographics... Geography Industry Size IDEAL PROSPECT PROFILE Structural Behavioural Environmental 14
  • 15. Target Key Stakeholders... Titles Goals BUYER PERSONA Roles Motivations Responsibilities Concerns 15
  • 16. Trends, Issues and Trigger Events... What’s Happening in their Markets? Legislation / Regulation New Technologies New Competitors What’s Happening in their Companies? New Management New Strategies New Challenges What’s Likely to Grab their Attention? 16
  • 17. Evolving Priorities Through the Buying Cycle NEEDS RISK SOLUTION SOLUTION RISK NEEDS INACTIVE RECOGNISING EXPLORING EVALUATING SELECTING APPROVING BUYING DECISION PROCESS 17
  • 18. What Next? 18
  • 19. If you don’t know where you hope to lead your reader… they’ll end up somewhere else With a tip of the hat to Yogi Berra 19
  • 20. What do you want your reader to do as a result of consuming your content? How can you make it as easy as possible for them to do it? 20
  • 21. Intentionally Creating Great Content: Listening to the Voices of Your Customers What’s important How and why do to them? they choose to buy? What causes them Who do they turn to start searching to for advice? for solutions? Don’t Guess - Ask and Observe! 21
  • 22. Identify With Your Audience Understand Their Issues Talk to Their Priorities Start With The End in Mind Match Content to Decision Process Make it Easy to Take the Next Step... 22
  • 23. Today’s Agenda – 50 minutes Before You Start Do it! Measure it! Questions “Building Foundations “b2b Manifesto Case “What happens next?” For Your Content” Study”
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  • 43. Today’s Agenda – 50 minutes Before You Start Do it! Measure it! Questions “Building Foundations “b2b Manifesto Case “What happens next?” For Your Content” Study”
  • 44. Content Marketing for Marketing Automation 1. Deploy MA Platform Inquiries 2. Drive Prospects & Customers Nurture To Content/Landing Pages/Forms Marketing Qualified Leads (MQL) Marketing Hands-Off Sales Accepted Leads (SAL) Nurture / Qualify Sales Qualified Leads (SQL) Nurture / Close Closed Won
  • 45. Measuring Results Content Performance 2. Marketing Automation Dashboards • Best Assets • Best Sources • Lead Generated • Revenue Generated 1. Lead Nurturing/Inbound Marketing
  • 46. Today’s Agenda – 50 minutes Before You Start Do it! Measure it! Questions “Building Foundations “b2b Manifesto Case “What happens next?” For Your Content” Study”
  • 47. Where to Find Us? - Online & Live Bob Apollo Doug Kessler John Sweeney FUNNEL bob@inflexion-point.com doug@velocitypartners.co.uk John.sweeney@demandgen. com +44 (0) 207 096 1835 1ST November 2011 +44 (0)7802 313300 +44 (0)208 940 4031 London Down load Id eal Down load B2B Prosp ect Profile an d Man ifesto/ Bu y er Person a Con ten t Marketin g Group: B2B Marketing temp lates from Workb ook Automation Guide UK www.in fl ex ion - p oin t.com/te mp l at e s www.vel oc ity p a rtn er s .co . www.demandgen.com u k/