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UofC Digital Marketing Lecture 1

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UofC Faculty of Continuing Education
'A Practitioners Guide to Digital Marketing'
Lecture 1

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UofC Digital Marketing Lecture 1

  1. 1. A Practitioners Guide to Digital Marketing BMC 319-001 Downtown Campus 906, 8th Ave SW, Calgary, Room: 222 1
  2. 2. We’re stuck with each other… 2
  3. 3. Here’s what we’re going to learn… 3
  4. 4. Upon successful completion of this course, you will beable to: •Apply Digital and Integrated marketing models asdescribed in this course•Conduct a competitive audit of your Website using best-practicetools•Understand the fundamentals of target audience definition,including user goals and persona creation•Understand the importance of User Experience Design andWebsite usability•Understand the importance of Information Architecture•Conduct a content audit and understand the basics ofcopywriting for the Web•Understand technology considerations that affect the success ofDigital marketing  4
  5. 5. Upon successful completion of this course, you will beable to: •Conduct business requirements gathering and analysis as aninput to a Request for Proposal•Understand the Digital project management lifecycle•Understand the importance of metrics, Key PerformanceIndicators, reporting & analytics•Understand the benefits and potential pitfalls of ContentManagement Systems•Understand how digital marketing efforts align with othertactics, including traditional, SEO, paid search, mobile, socialand email marketing – integrated marketing•Develop a Request for Proposal document to assistin the evaluation and selection of Digital marketingand development vendors  5
  6. 6. 66
  7. 7. Digital DigitalMarketing…Marketing… Is the HUB. 7 Is the HUB.
  8. 8. Models ModelsIn order to add some structure to our thinking, some frameworks In order to add some structure to our thinking, some frameworks are necessary. are necessary. 8
  9. 9. 9
  10. 10. ategic Management Models PEST Model 10
  11. 11. ategic Management Models 11
  12. 12. ategic Management Models 12
  13. 13. Strategic Marketing Models The 5 P’s 13
  14. 14. Strategic Marketing Models Strategic Marketing 14
  15. 15. Digital MarketingDigital Marketing 2 Questions: 2 Questions: How do we frame our Plan? How do we frame our Plan? How do execute on that Plan? How do execute on that Plan? 15
  16. 16. Strategic Marketing Models eople. Target Audience; internal stakeholders bjectives. What are we trying to accomplish? trategies. How are we going to get there? ools, technologies. What are we going to use 16 16
  17. 17. Digital Marketing Models Think: research, plan and strategise. Use the opportunities of digital to meet communications, market and product challenges. Plan assets and campaigns. Create: build beautiful assets, from websites and videos, to banner adverts and applications. Engage: use channels to drive traffic to those assets and build relationships with customers. Optimise: track and analyse to understand how assets and campaigns are performing. Derive insight to improve and test assets and campaigns. eMarketing: The Essential Guide to Digital Marketing, 4th Edition. p.16 17
  18. 18. Digital Marketing Modelshis is what we use to ‘write’ the plan… 18
  19. 19. Digital Marketing Modelshis is what we use to execute the plan… Based on industry best practices that ensure end-to-end project integrity. Its methodology is designed to specifically accommodate the needs of digital marketing. Under normal circumstances, this process allows ample room for the creative process to unfold while preserving the discipline of technology-based project management. Discovery: Opportunity, initiation, audits, primary and secondary research and interviews, analysis and strategy, personas, creative and technical briefing. Definition: Concept and strategic development, design concepts, wireframes, site maps, business and functional requirements, solution architecture, production plan. Design: Experience validation, creative and technical solutions, and functional prototyping. Development: Creative and technical production, documentation, backend support and integration, quality assurance and testing. Delivery: Launch, end-to-end system testing, localization of languages, deployment, optimization and maintenance. 19 19
  20. 20. Digital Marketing Modelshis is what we use to execute the plan… 20
  21. 21. Integrated Marketing 21 21
  22. 22. What is Good Design? LOST?? LOST?? 22 22
  23. 23. Buzzword Bingo 23 23
  24. 24. The ‘PEOS’ Media Model 24
  25. 25. The ‘PEOS’ Media Model 25
  26. 26. Web Calls to Action 26
  27. 27. Microsites 27
  28. 28. Email Marketing Booring but very effective 28
  29. 29. Mobile and other Platforms 29
  30. 30. SEO & SEM 30
  31. 31. Gamification 31
  32. 32. QR Codes 32
  33. 33. Branded Entertainment 33
  34. 34. Integrated Marketing 34
  35. 35. Integrated Marketing 35
  36. 36. 1. Discover 1. DiscoverBefore we can define the marketing challenge and look forBefore we can define the marketing challenge and look for solutions, we first have to ask… solutions, we first have to ask… 36
  37. 37. Internal Analysis Internal AnalysisA review of Website Analytics; Content Mapping; SWOT Analysis A review of Website Analytics; Content Mapping; SWOT Analysis 37
  38. 38. Competitive Analysis Competitive AnalysisThere are aa number of Website review methodologies that we can There are number of Website review methodologies that we can use. use. 38
  39. 39. orrester TM Website Review Scorecard Forrester measures on 4 criteria: Value; Navigation, Presentation and Trust. Heuristic analysis of 25 questions results in an aggregate score in a range of 50 (‘perfect’) to -50 (‘disaster’). 39
  40. 40. orrester TM Website Review Scorecard Forresters Web Site User Experience Review uncovers flaws that prevent users from accomplishing key goals on Web sites. Its is an expert evaluation, a type of methodology - also known as a heuristic evaluation or scenario review - that was originally developed by Rolf Molich and Jakob Nielsen as a lower-cost alternative to lab-based usability techniques. 40
  41. 41. ‘Immersibility’ Index The ‘Immersibilty’ Index (first described by Agency.com in 2000) involves an expert, heuristic review of websites based on 7 categories which when combined provide a complete picture of digital properties strengths and weaknesses. These criteria are: Immer sibility – How quickly does the website immerse the user in the online experience? Includes heuristics, aesthetics, way-finding, status and visibility, user-centred design principles. Findability - How easy is it to find the website? Intuitive and memorable domain name, search engine results – Search Engine Optimization and Search Engine Marketing results. Content – Depth, breadth, recency, and relevancy of content. Capabilities – What can the user do on the website? Online tools, interactive quizzes, games, downloadable applications, etc. Community – Can the user interact with others? Discussion Forums, Live Chat, Social Web (Twitter, FaceBook), Forums, etc. Commer ce/Conver sion – How easy is it for user to begin and complete a given task or to complete a transaction? Cr oss-Channel Customer Experience – How do offline, customer service and Social Web channels knit together? 41 41
  42. 42. Social Web Social WebHow do we evaluate our competitor’s Social Presence?How do we evaluate our competitor’s Social Presence? 42
  43. 43. It *really* is a Social Web 43 43
  44. 44. POST Analysis Define your target audience is and plan What are we trying to accomplish? Are we trying to accordingly. Do we want to engage your customers communicate directly with our customers – to engage in directly? Or, do we want to engage other like-minded direct conversation? Or, are we attempting to demonstrate organizations in the same ‘business’ ? Do we have the subject matter expertise? Is our goal customer service? The appropriate resources to converse and engage on Social answer to these questions will determine our Strategies and Web? which Social Web technologies we choose. With literally thousands of Social Web channels to choose How are we going to accomplish our from, this can be an interesting challenge. For most Goals? Will we be using Social Web as a organizations, it makes sense to start small, stable and proven broadcast tool – for Calls to Action? Or, will and then expand as required. A review of what peers are doing we be engaging constituents in deeper and is also prudent. broader conversation? Again, this influences A starter toolkit normally involves a broadcast tool or choice of tools. (Twitter); a conversation tool (FaceBook); a video channel (YouTube, Vimeo); and a ‘Business to Business’ channel (LinkedIn). 4444
  45. 45. Engaging in the Conversation 1. Evaluate the Landscape 2. Build a Relevant Presence Identify established channels, influential After identifying key organizations and it will organizations and users as well as be important to Connect with the top 5% of editorial themes and content. This this constituency to give you credibility. research is critical before establishing any kind of Social Web presence. 4. Use your Influence 3. Develop the Community You can then amplify and scale by arming Next, the need to move community active users information and the tools they stakeholders from being indifferent require. This also represents the ‘tipping towards your ‘brand’ to champions point’ – when you can begin to use your and advocates of the programs and Social Web channels for appeals and services you provide. promotions. But, trust must be earned. 45 45
  46. 46. Social Web – Next Steps ‘Market’ Research ‘Market’ Research In our context we’re talking about ‘User Research’ and In our context we’re talking about ‘User Research’ and Participatory Design Participatory Design 46
  47. 47. Qualitative vs. Quantitative eMarketing: The Essential Guide to Digital Marketing, 4th Edition. p.44 47
  48. 48. Primary vs. Secondary eMarketing: The Essential Guide to Digital Marketing, 4th Edition. p.45 48
  49. 49. Participatory Design Participatory Design (PD) is done with real users of the system. Unlike user-centered design which supposes that research and design work is done on behalf of users. PD focuses on acquiring practical tacit knowledge from the users who will actually use the technologies. PD is most effective in helping envision and shape practical elements within a larger IT project. 49
  50. 50. Participatory Design By attempting to surface user motivations, wishes, dreams around the end state solution, PD assists in acquiring the practical knowledge from the users who will actually use the system. Roundtable Focus Groups Online surveys 50
  51. 51. A Practitioners Guide to Digital Marketing BMC 319-001 Downtown Campus 906, 8th Ave SW, Calgary, Room: 222 51

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