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WMS Overview

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  • Thermos increased their warehouse operator productivity by 30%Royal Appliances/TTI Floorcare and Enseval brought inventory accuracy to almost 100%Life fitness decreased handling cost/ unit by 30%Life Fitness reduced overtime by 95%Tenderheart treasures reduced scrap by 30%Grupo abril increased on time shipments by 50%
  • The Oracle WMS solution has been designed to be an integral part of the overall Oracle e-Business Suite. It provides Warehousing Management from the Procurement, Manufacturing and Fulfillment aspects of the suite – and does so as a seamless extension to those functional areas.This was the message given to us by many of our existing customers. In response Oracle decided that to address the dual business needs of providing strong WMS functionality while at the same time addressing the challenges intrinsic to a bolt-on solution, the only approach was to build WMS functionality within the framework of the existing E-Business suite. And this is what we have done with Oracle WMS.Because Oracle Development was able to build on the strong foundation that already existed, it simplified and reduced the overall development effort. Unlike the bolt-on WMS vendors, Oracle did not need to create a separate infrastructure for security, transaction processing, installation, logging, reporting, etc. Instead, the same infrastructure that is used by the rest of the E-Business suite is directly used by Oracle WMS. This same ability to leverage existing strengths also applies to to the underlying Inventory model, which was already very strong. What changes were required for Oracle WMS were actually integrated and shipped with Oracle Application as part of the first 11i release in May 2001.
  • This represents the main components of the Oracle Warehouse Management solution. This includes advanced WMS features such as:Built-in RF/Barcode supportFull Inbound processing capabilities for a variety of transaction sources and with directed put awayA full complement of internal processing capabilities, including full integration with Costing and ManufacturingSophisticated Directed Picking and Outbound Processing, again supporting a variety of transaction sourcesA Task Management process to organize and dispatch work automaticallyAn innovative Business Rules engine – which permits tailoring the application without the need to resort to customization.All of this is delivered with seamless integration with the rest of the e-business suite.
  • Oracle Applications is already highly flexible through the use of numerous setup and configuration options. However, due to the variance in the needs of each WMS implementation, and the challenges this has traditionally posed for WMS products, Oracle decided that an additional level of flexibility was required. The WMS Rules Engine is the vehicle that provides this flexibility throughout the Oracle WMS application. The areas it supports are:Directed Put Away – what is the optimal location or locations for this put awayDirected Picking – what is the optimal source for this pickAutomated Task Management – who should do this next taskCompliance Labeling – which label format should I print and whenCost Group Assignment – what inventory accrual account should I use for this inventory holding
  • Crossdocking allows warehouses to increase its operational efficiency by transferring inbound material directly to an outbound area. It bypasses the inventory-holding function of a warehouse while still allowing it to serve its consolidation and shipping functions. Prior to Release 12, crossdock execution had many limitations such as outbound staging to default locator, lack of consolidation support, etc. With Release 12, crossdocking can be planned in the warehouse using a set of crossdock criteria. The system can identify crossdocking opportunities in the warehouse by comparing expected receipts and outbound shipments. When a crossdocking opportunity is identified, the scheduled inbound receipt is pegged to the outbound shipment. A specific inbound receipt is identified based on whether the warehouse wants to maximize crossdocking or minimize wait time. In Release 12, Opportunistic crossdocking has been enhanced such that crossdocking occurs on the basis of crossdock criteria. In addition its no longer necessary to have backordered sales orders to perform opportunistic crossdock. The execution of crossdocking has been streamlined as well. This feature extends the Advanced Task Framework in the crossdock execution process. Features such as consolidation, suggestion of staging lane, creation or merge with an outbound delivery etc. can be leveraged to better support your crossdocking  material handling processes.Planned Cross DockingPeg demand to inbound receipts based on flexible optimization criteriaRules based determination of eligible supply & demand typesManagerial override & approval as requiredLeverage Oracle’s Configure to Order pegging to expedite assemble to order business flows Also supports express ASN receipt, load and pick
  • Without a WMS system, the process by which locators are selected for picking or put away is often the result of simple rules of thumb or “tribal knowledge”. This can lead to significant training issues, inventory obsolescence, and inventory fragmentation.Directed Picking and Put away is the process by which Oracle WMS suggests locations based on business process rules, which are defined by the user in the WMS Rules Engine. These rules may be as simple or as complex as required to address the business needs of the situation. For example, a pick rule could require that for this particular customer delivery location, on this day, for this item category, a lot with at least a certain number of days before expiration should be preferred - and that the entire order line should be satisfied by a single lot. A put away rule could require that a receipt should first be used to replenish the forward pick location and then placed in an open slot in the hazardous material area which has enough space to fit the remaining quantity, and located as close as possible to the same item. And so on …Directed Picking and Put away, together with the WMS Rules Engine, will enable the automatic implementation of the specific “best practices” for the warehouse. This will yield savings in training, storage utilization and inventory obsolescence.
  • Transcript

    • 1. 1 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Warehouse Management Jennifer Sherman Sr Director, Fulfillment Applications Strategy
    • 2. 2 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. The Safe Harbor The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
    • 3. 3 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Agenda – Business Challenges – Oracle’s Leadership Position – Solution Overview – Customer Success
    • 4. 4 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Business Pressures Just-in-Time Delivery • How can I improve the speed of warehouse operations? • How do I integrate operations to reduce order processing time? Guaranteed Availability • How can I improve order promise accuracy? • How do I create a global view of inventory? One Size Fits One • How can I manage SKU proliferation? • How do I ensure labeling compliance? Lowest Total Cost • Where can I reduce inventory while maintaining high fill rates? • How do I improve labor efficiency? Internal Processing Inbound Outbound
    • 5. 5 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. • Fulfillment Processes Integrated with Partners • Support All Company Processes (e.g. Service, Mfg) • Automated Material Handling for Improved Productivity • Mobile and Automatic Data Capture (e.g. RF, RFID) • Streamlined Material Flow (e.g. Cross-Docking) • Aligned Logistics Processes A Need for Change Leading Business Trends
    • 6. 6 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Agenda – Business Challenges – Oracle’s Leadership Position – Solution Overview – Customer Success
    • 7. 7 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Warehouse Efficiency Improve Warehouse Management Functions Increase Efficiency of All Resources • Automate Warehouse Processes • Optimize Task Assignments • Reduce Worker Travel Time • Reduce Inventory Carrying Costs • Streamline • Material Flow • Reduce Inventory Obsolescence • Automate Replenishment Worker Productivity Resource Utilization Inventory Utilization • Optimize Total Warehouse Space • Maximize Use of Equipment • Optimally Locate Inventory to Reduce Travel Time
    • 8. 8 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. ROI  30% increase in operator productivity  100% inventory accuracy  30% decrease in handling cost / unit  95% reduction in overtime used  30% reduction in scrap  50% increase in on time shipments Optimize and Streamline fulfillment operations Synchronize processes across functional silos Monitor supply chain performance to Goals Collaborate with trading partners for Accurate supply chain Data Globalization & Standardization of processes Drive customer compliance Support expansion into new markets and higher business volumes Greater Agility to respond to Change Best in Class Examples Value Chain Transformation
    • 9. 9 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. High Technology Consumer Goods / Distribution Healthcare & Life Sciences Industrial Mfg A Few More Customers…
    • 10. 10 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Agenda – Business Challenges – Oracle’s Leadership Position – Solution Overview – Customer Success
    • 11. 11 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Foundation: Unified Information Architecture Customers, Suppliers, Products, … Develop Market Sell Order Plan Service Maintain Finance HR Projects Contracts Warehouse Management Procure Make Fulfill • Common data model enables a single source of truth • Comprehensive suite of applications designed to work together • Robust set of integration services based on open standards • Modular deployment by business flow • Single global instance implementations
    • 12. 12 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Value Chain Transformation From Fragmented Supply Chain to Integrated Value Chain Marginal Stable Advanced Best Practice Manual Automated Optimized Aligned 1 2 3 4 Inventory Accounting Process Integration Basic Execution Multi-Enterprise Orchestration Performance Oracle Inventory Mgmt Oracle Mobile SC Apps Oracle Warehouse Management Oracle Value Chain Execution
    • 13. 13 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Apps / Database RF Base Station SQL NetTelnet Over TCP/ IPRF Device Built-in RF Middleware Built-in Mobile User Interface Mobile Transaction Server LAN or WAN Moves, Issues, Returns, Scrap, Completions, … Quality Collections, Specifications, … Misc. Transactions, Transfers, Counts, … Pick, Confirm, Ship, Confirm, Print , … Direct, Std, Inspect, Cross- Dock, Print, … Mobile Manufacturing Mobile Quality Mobile Inventory Mobile ShippingMobile Receiving Oracle Mobile Supply Chain Apps (MSCA) Support Basic Warehousing Needs…
    • 14. 14 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Oracle Warehouse Management Solution A Complete Warehouse Execution System Tailorable Rules & Workflow Process Cost Assemble WIP Issues Transfer Count Move Replen- ish Label Seamless Integration Transportation ManufacturingPurchasing RTVs Orders Transfers RMAs Purchases Transfers Global Visibility RF Support InspectReceive Ship Pack Directed Pick Cross Dock Putaway Fulfilment
    • 15.  Responsive Fulfillment  Optimized Decisions  Aligned Processes Delivers… Oracle Warehouse Management Solution 15 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
    • 16. 16 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Rule-Driven Processes Flexibility Meet Needs without Customization User Defined Strategies & Rules (e.g. > 30 Days Shelf Life) Transaction (e.g. Pick) Suggestions (e.g. LPNs or Locators) • Eliminates customizations • Supports common tool with Eg. • Easily changed and evolved • Improves ROI and ongoing support • Accelerates implementation • Increases long-term flexibility Support for: Directed Picking, Directed Put-away, Tasks Assignment, Costing, Labeling
    • 17. 17 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Container and LPN* Support • Supports Infinite Nesting Levels • Perform Complex Moves via a Single Scan • Fully Integrated with ASNs Barcode Support • Automatically Track All Related Product Information • Capture All Information with a Single Scan Single Unique Number for All Information Multiple Packages and Products = *License Plate Number Barcode and License Plate # Support Perform Complex Inventory Transactions Worker Productivity Improves Efficiency, Accuracy, and Tracking
    • 18. 18 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. • Support Numerous Types and Variations of Labels – LPN, LPN content, LPN summary, material, serial, location, shipping, shipping contents, WIP contents – Print & Scan industry standard product barcodes: UCC-128, EAN-8, EAN-13, UPC, EAN/UCC-14 • Flexible to Meet Your Business Needs – Design and rendering choices – Highly flexible configuration – Adapts to changing requirements • Data Transmitted via XML Directly to Printer or via Middleware of Choice • Out of the Box Support for Epcglobal Compliance Mandates Including SGTIN-64 / SGTIN-96 Automated Compliance Labeling Meet Customer Specific Requirements
    • 19.  Responsive Fulfillment  Optimized Decisions  Aligned Processes Delivers… Oracle Warehouse Management Solution 19 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
    • 20. 20 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Comprehensive Wave Planning Advanced Tools to Manage Work on the Floor PackPick Ship • Task Planning • Monitor Wave Execution • Create Wave • Plan & Analyze Wave • Release Wave Wave Rules Analytics
    • 21. 21 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. • Dispatch Tasks To RF Devices • Support Multiple Picking Methodologies • Match Skills and Equipment to Tasks • Perform Task Sequencing and Interleaving • Create Paperless, Streamlined Processes • Align Pick Plan with Business Mix • Reduce Safety Issues and Training Costs • Significantly Reduce Travel Time Automated Task Management Create, Organize, Dispatch Tasks to Optimal Resource Pick Wave Task Queue Split Merge Sort Create & Allocate Task
    • 22. 22 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. • View Current Status, Perform Transactions and Calculate Availability Via Materials Workbench • Monitor & Refine Facility Activity Via Control Board • Provide Real-Time Status with Active Alerts and Notification Messaging • Handle Last Minute Changes with Workflow Exceptions • Keep Key Personnel Informed with Multiple Reporting Options Performance Management Tools Proactively Manage Warehouse Performance
    • 23. 23 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Warehouse Productivity Summary Outstanding Resource Requirements & Availability Labor Management and Reporting Optimize the Utilization of Limited Resources • View Historical Task Completion Times • Capture Task Time Trends • Track Allocation of Employee Work Time Task Performance Reporting • Define Standard Resource Information • Summarize Resource Requirements and Outstanding Work • Evaluate Productivity of an Individual or the Entire Warehouse Labor Productivity Management
    • 24. 24 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Cross-Dock and Direct Ship Selectively Accelerate Warehouse Material Flow ShipDrop Put- Away DeliverInspect Cross-Dock Inventory Fulfill Pick Pick Release Receive Receive • Adjust To Storage Policy Changes • Accelerate Receiving & Fulfillment Processes • Reduce Handling And Inventory • Increase Operator Efficiency Peg demand to inbound receipts based on flexible optimization criteria • Configurable Flows • Robust Consolidation Methods • Planned & Opportunistic Cross-Docking • Rules Based Supply – Demand Matching
    • 25. 25 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Directed Picking and Put Away Automatically Suggest Optimal Locators • Slot Dynamically Based on Velocity, Size, Etc. • Control Hazardous Materials / Co-mingling • Handle Task Exceptions with Reason Codes • Optimize the Use of Storage Locations with Dynamic Slotting • Minimize Inventory Fragmentation • Reduce Chance of Obsolescence Receipt Business Logic Locator Locator Locator Pick
    • 26. 26 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. • Maintain Accurate, Real-Time Information – Physical inventory measurement – Holding and other associated costs – Cycle counting • Manage Inventory Levels – Automated replenishment – Kanban management – Transfers between facilities • Support Advanced Tracking Capabilities – Material status control – Inventory ownership tracking – Advanced lot and serial control Advanced Inventory Capabilities Provide Single Source of Truth for All Inventory
    • 27.  Responsive Fulfillment  Optimized Decisions  Aligned Processes Delivers… Oracle Warehouse Management Solution 27 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
    • 28. 28 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Carriers / 3PLs Continuous Improvement Integrated Planning & Execution Inbound Supply Source Outbound Demand Destination Global Customers Collaboration & Event Management Carrier Analysis On-Time Performance Customer Satisfaction Plan Book / Tender Manage Wrhs Pick & Label Pack - ShipRate Track Settle Comprehensive Logistics Solution Integrated Logistics Adapts to Changes
    • 29. 29 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Distributed Deployment Options Disconnected and Integrated Host System(s) (EBS or Non-EBS) Manufacturing PlantsEuropean DCs LSP Warehouse Remote Warehouse Integrated but decoupled WMS Instances Procurement Order Management Financials Master Data Management Integration Framework
    • 30. 30 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. • Solution Integration Enables: – Task-managed component picks – Cross-dock to / from manufacturing – Directed ship from manufacturing – Compliance labeling – LPN and lot / serial creation and tracking • Supports Full Spectrum of Tasks: – Simple kitting to full BOM / work order jobs – Seamless CTO flow Sales Orders Discrete Mfg Processes WMS Solution WMS and Discrete Manufacturing Extends Beyond Sales Order Inputs
    • 31. 31 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. • Provide a Single, Common View of All Inventory • Integrate and Manage Internal and Field Inventory Locations • Consolidate / Coordinate All Field Requests to Maximize DC Efficiency Regional / Field Warehouses Field Technician Stock Distribution Center Service / Spares Mgmt Warehouse Mgmt Manage High Volume DC Operations (Pick, Pack And Ship) with WMS and Leverage Internal Orders to Release Parts to the Field WMS and Service / Spares Integrate All Inventory Transactions
    • 32. 32 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.  Supports Value Chain Transformation: flexible, optimized and aligned processes for fulfillment excellence  Global, anywhere-to-anywhere fulfillment support across lines of business, supply chain flows and regions  Best-in-class modular solution enables incremental deployment Summary
    • 33. 33 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Agenda – Business Challenges – Oracle’s Leadership Position – Solution Overview – Customer Success
    • 34. 34 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Beckman Coulter WHO • Leading manufacturer of biomedical testing instrument systems, tests and supplies CHALLENGES / OPPORTUNITIES • Needed to reduce shipping costs and improve on time delivery • Manage compliance in the regulated industry with hazmat and cold chain requirements • Minimize shipment errors and waste SOLUTIONS • Oracle Warehouse Management • Oracle Transportation Management RESULTS • 40% increase in lot shipment accuracy • 25% reduction in warehouse staff required • Increased on time shipment performance from 89% to over 99% “With Oracle Transportation Management and Oracle Warehouse Management as the foundation for our distribution operations, customers should be satisfied because we deliver the right products on time and can answer their questions; our users are happy because the system has improved processes; and the company is pleased because we provide better service, better quality and are saving money. It is a huge win.” Carl Sandvik, Director, Business Process, Beckman Coulter Oracle Confidential
    • 35. 35 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. COMPANY OVERVIEW • Regional furniture retailer operating 25+ showrooms/stores in the greater Chicago and Northern Indiana areas • 95% of sales are shipped from DC for home delivery CHALLENGES / OPPORTUNITIES • Move from existing outgrown GERS platform lacking flexibility • Handle drastic volume swings as the housing market hit a downturn SOLUTION • Live on EBS 12.1 including Warehouse Management; implemented by Deloitte. Not yet live on Order Mgmt. • Motorola MC9090 and VG5090 RF units • Zebra barcode printers OPERATING ENVIRONMENT • One (1) DC of 300K sq. ft. in Lombard, IL • 80% of inbounds are overseas containers • Outbound from DC is direct delivery to homes on 28 ft. trucks routed using UPS Roadnet • Using WMS cross docking for bedding to good effect RESULTS • Overall direct labor improvement of 14% • Eliminated six (6) shipment auditors since pick accuracy is high due to positive confirmation using RF with barcode scan • Have also seen savings in pick and put due to reduced travel time • Much better visibility to info including supplier ASNs allows use of crossdocking for efficient handling of bedding
    • 36. 36 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. COMPANY OVERVIEW • Global manufacturer of insulated food and beverage containers, soft coolers, and lunch kits • Approximately 2,800 global employees CHALLENGES / OPPORTUNITIES • Increasing requirements from large retailers (e.g., RFID) • Heavily customized applications build on aging computer platforms • Reliance upon outside developers to write and maintain custom application interfaces SOLUTION • Live on EBS 11i On Demand • Warehouse Management • Order Management • Financials CUSTOMER PERSPECTIVE “With more demanding on-time requirements, inventory accuracy is essential. With Oracle Warehouse Management we know exactly what product we have, and where, at any point in time and the accuracy level is so high that our auditors no longer require us to take a physical inventory.” -- Mike Yeager, Director of Logistics RESULTS • Increased warehouse productivity by 30% • Achieved 222% ROI and on track to realize benefits of $6.2M • Monthly book closing cycle improved 67% • Higher staff productivity • Lower inventory carrying costs • Reduced IT management expenses
    • 37. 37 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. COMPANY OVERVIEW • $419M leader in high-performance enterprise Storage Area Network systems • 1,020 employees across the U.S., Europe and Asia • Manufactures and markets high-performance switching equipment and heterogeneous network mgmt software CHALLENGES / OPPORTUNITIES • Upgrading existing systems was cost prohibitive when compared with implementing EBS • Complex, configured product & solutions SOLUTION • Live on EBS 11i • Warehouse Mgmt • Configurator • Order Mgmt • Purchasing CUSTOMER PERSPECTIVE “McDATA's challenge of growing business operations in Europe, Asia, and the United States can only be met with a flexible open system like Oracle EBS. Buying disparate "best-of-breed" applications requires costly and time-consuming integration services.“ -- Don Wenninger, CIO RESULTS • Replaced SAP with Oracle • On-time shipments increased from 79% to more than 97% • Reduced total inventory 75% • Reduced days sales outstanding from 80 to 50 • Support complex configure-to-order fulfillment process • Projects a five-year cumulative ROI of 352% on Oracle E-Business Suite implementation • Discrete Mfg • Service Contracts • TeleService • Depot Repair • Financials
    • 38. 38 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. COMPANY OVERVIEW • European leader in mission critical digital systems • Designs & manufacturers digital systems and super computers • Based in France with annual revenue of 1.25 billion Euro CHALLENGES / OPPORTUNITIES • Complex configure to order manufacturing process with outside processing and high SKU counts • Process synchronization across manufacturing, procurement & logistics SOLUTION • Replaced Baan (ERP & Manufacturing) & Geode (WMS) with Oracle EBS • Live on EBS including Warehouse Management • Largely self implemented (leveraged only 3 external consultants IMPLEMENTATION • Live in 18 months on production, procurement, order fulfillment & planning • Leveraged global planning combining all logistics & manufacturing flows • Real time data entry with RF handheld scanners and WiFi printers RESULTS • Online, error free financial reporting • Reduced data entry errors from 5% to 0.1% • Mobile enabled warehouse operators • Average savings of 1-2 days in the order to purchase process
    • 39. 39 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. COMPANY OVERVIEW • A leading provider of next-generation mobile communication solutions organized into two business units: – Mobility (handsets, mobile voice/data) – Solutions (radios, infrastructure, barcoding). • Global Fortune 500 company based in Illinois CHALLENGES / OPPORTUNITIES • Currently running four (4) regional ERP instances including various versions of EBS 11i and one SAP instance. • Worldwide user base with 24x7 operation. • Desired end state of one (1) global R12 EBS instance with regional WMS instances. SOLUTION • Deploy Distributed WMS (R12.1) interfaced to disparate ERP instances using Informatica • Initial install at Schaumberg, IL warehouse (75Kft2, 70 users) • Implementation done in-house by Motorola IT RESULTS • Decoupled WMS and ERP for high availability and round-the-clock operation • Rapid implementation in five (5) months – kick-off January 2010, live June 2010 • Ability to leverage the latest WMS features without upgrading the various ERP instances • Using WMS for both warehousing and supply of components to manufacturing
    • 40. 40 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Responsive Fulfillment Optimized Decisions Aligned Processes Oracle Warehouse Management
    • 41. 41 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.
    • 42. 42 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.