Running A Sound IT Shop

       Best Practices From
    The Spiceworks IT Network
           September 2008
What We’ll Cover




I. What is Spiceworks?
II. Where do these best practices come from?
III. Running a sound SMB IT Shop
What is Spiceworks?



 Spiceworks answers:
  What do I have?
  Is it all working?
  What do I have to do?




       ...
Who Uses Spiceworks?




  and 400,000 other SMB IT Pros...
The Value of the IT Network


 What do others like me do?
 What should I avoid?
 Will it work in my industry?
 How do ...
A Tour of the Community




         Home Page
Spiceworks Community



 275+ Groups


 Technology,
  Industry, Best
  Practices, and just
  for fun!
Conversations
SpiceLists
Ratings and Reviews
Running A Sound IT Shop

 Best Practices from the Spiceworks community
 Options not prescriptions
 Distilled from:
  D...
Sound SMB IT Shop



I. Setting Up Your Network
II. Setting Up Messaging
III. Maintaining Your Shop
IV. Supporting Your Us...
Part I: Setting Up Your Network

 Design Your Network
  Select a topology
  Select an addressing scheme
  Select a mac...
Part I: Naming Your PCs

 Department-port number
 Roomname-number
 Asset Number
 Username + model
 Site-Device-OS-ass...
Part I: Setting Up Your Network

 Design Your Network
  Select a topology
  Select an addressing scheme
  Select a mac...
Part I: Network Closets




                 How does your
                 network closet look?
Part I: Network Closets




We asked....
Part I: Running Cable


 Label both ends
  Number (jack #)
  Purpose (WAN / Router / AD Server, etc)


 Color code cab...
Part I: Designing A Server Room


 Raised Floor
 Proper Grounding
 Fire supression
 Physical Security
 Check door siz...
Part I: Setting Up Your Network

 Design Your Network
  Select a topology
  Select an addressing scheme
  Select a mac...
Part I: Connecting To The Internet
 Determining Capacity Needs
 Selecting an ISP
   Price / Performance / Reputation

...
Part I: Setting Up Your Network

 Design Your Network
  Select a topology
  Select an addressing scheme
  Select a mac...
Part I: User Access Control

 Authentication
   Active Directory
   OpenLDAP

 User Name / Password schemes
 Policies
Part I: User Name Schemes
             Plan For Growth. Avoid Problems Later


First Initial Last Name                    ...
Sound SMB IT Shop



I. Setting Up Your Network
II. Setting Up Email
III. Maintaining Your Shop
IV. Supporting Your Users
...
Part II: Setting Up Email


 Hosted vs Internal
 Email Server Software
 Anti-Spam
  Hosted vs Internal
Part II: Hosted vs Internal



 Why?
  Features
  Cost

 Why Not?
  Privacy
  Bandwidth



                         ...
Part II: Setting Up Messaging


 Hosted vs Internal
 Email Server Software
 Anti-Spam
  Hosted vs Internal
Part II: Email Server Software

                            Popular Email Servers



 Exchange                       Othe...
Part II: Setting Up Messaging


 Hosted vs Internal
 Email Server Software
 Anti-Spam
  Hosted vs Internal
Part II: Anti-Spam Solutions



SpiceList




                      Buying Guide / Reviews
Sound SMB IT Shop



I. Setting Up Your Network
II. Setting Up Messaging
III. Maintaining Your Shop
IV. Supporting Your Us...
Part III: Maintaining Your Shop


 Backup
  Hosted vs internal backup
  Backup software
 Monitoring your network
Part III: Backup Strategy


 Select a backup strategy
 Determine systems that need protection
 Determine RTO
 Set up b...
Part II: Online Storage




                              Cable Contest Submission




Product Pages / Comparisons
Part III: Maintaining Your Shop


 Hosted vs internal backup
 Backup software
 Monitoring your network
Part II: Backup Software

                                                                  Favorite Backup Software

    ...
Sound SMB IT Shop



I. Setting Up Your Network
II. Setting Up Messaging
III. Maintaining Your Shop
IV. Supporting Your Us...
Part IV: Supporting Your Users


 Why Use A Help Desk?
  Centralized
  Communication
  Reporting
 How Do You Get Your...
Part IV: Help Desk Adoption


 Create shortcuts and bookmarks
 Priority for help desk tickets
 New user orientation
 M...
User Avoidance Techniques
Sound SMB IT Shop



I. Setting Up Your Network
II. Setting Up Messaging
III. Maintaining Your Shop
IV. Supporting Your Us...
Part V: Documentation


 Developing a Runbook
   How everything works on your network
 Keep it up to date
   Version c...
Part V: Documentation
Join The Conversation

   community.spiceworks.com
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Running A Sound IT Shop - Best Practices from the Spiceworks Community

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Over 400,000 IT Pros share their best practices in the Spiceworks community. In this presentation we've condensed the lessons learned on topics relating to running a sound IT shop.

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Running A Sound IT Shop - Best Practices from the Spiceworks Community

  1. 1. Running A Sound IT Shop Best Practices From The Spiceworks IT Network September 2008
  2. 2. What We’ll Cover I. What is Spiceworks? II. Where do these best practices come from? III. Running a sound SMB IT Shop
  3. 3. What is Spiceworks?  Spiceworks answers:  What do I have?  Is it all working?  What do I have to do? Free Network Management Software For SMB www.spiceworks.com
  4. 4. Who Uses Spiceworks? and 400,000 other SMB IT Pros...
  5. 5. The Value of the IT Network  What do others like me do?  What should I avoid?  Will it work in my industry?  How do I convince my boss?  What if I don’t have the budget?
  6. 6. A Tour of the Community Home Page
  7. 7. Spiceworks Community  275+ Groups  Technology, Industry, Best Practices, and just for fun!
  8. 8. Conversations
  9. 9. SpiceLists
  10. 10. Ratings and Reviews
  11. 11. Running A Sound IT Shop  Best Practices from the Spiceworks community  Options not prescriptions  Distilled from:  Discussions  Ratings and Reviews  SpiceLists  See for yourself and join the conversation community.spiceworks.com
  12. 12. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  13. 13. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  14. 14. Part I: Naming Your PCs  Department-port number  Roomname-number  Asset Number  Username + model  Site-Device-OS-asset tag  Airport Code - OS Type  School type-teacher-room-id  User Initials  Department - Job Title
  15. 15. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  16. 16. Part I: Network Closets How does your network closet look?
  17. 17. Part I: Network Closets We asked....
  18. 18. Part I: Running Cable  Label both ends  Number (jack #)  Purpose (WAN / Router / AD Server, etc)  Color code cables  (Servers - blue, etc)  Label Voice and Data separately
  19. 19. Part I: Designing A Server Room  Raised Floor  Proper Grounding  Fire supression  Physical Security  Check door size  Cooling  Temperature Monitoring
  20. 20. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  21. 21. Part I: Connecting To The Internet  Determining Capacity Needs  Selecting an ISP  Price / Performance / Reputation  Service Level Agreements  Document outages
  22. 22. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  23. 23. Part I: User Access Control  Authentication  Active Directory  OpenLDAP  User Name / Password schemes  Policies
  24. 24. Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last name jhsmith First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
  25. 25. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  26. 26. Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  27. 27. Part II: Hosted vs Internal  Why?  Features  Cost  Why Not?  Privacy  Bandwidth Buying Guide / Reviews
  28. 28. Part II: Setting Up Messaging  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  29. 29. Part II: Email Server Software Popular Email Servers  Exchange Other 26%  MDaemon  Lotus Notes Kerio 5% Exchange 52% Zimbra  Zimbra 5% Lotus Notes 5% MDaemon  Kerio 8%  and 25 others...
  30. 30. Part II: Setting Up Messaging  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  31. 31. Part II: Anti-Spam Solutions SpiceList Buying Guide / Reviews
  32. 32. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  33. 33. Part III: Maintaining Your Shop  Backup  Hosted vs internal backup  Backup software  Monitoring your network
  34. 34. Part III: Backup Strategy  Select a backup strategy  Determine systems that need protection  Determine RTO  Set up backup schedules  Perform, monitor, and test backups
  35. 35. Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
  36. 36. Part III: Maintaining Your Shop  Hosted vs internal backup  Backup software  Monitoring your network
  37. 37. Part II: Backup Software Favorite Backup Software Acronis True Image Enterprise Server Others 26% “Best investment we ever made, easiest and most BackupExec reliable way to backup and restore servers or even 40% migrate to VMware... “ EMC Retrospect 2% CA Brightstor JB 5% SyncBack SE 7% Mozy NT Backup “Awesome for recovery and can be used for 3% Acronis 4% incrementals to mount image to pull just one file.Easier 12% than ghost! “ adamroof
  38. 38. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  39. 39. Part IV: Supporting Your Users  Why Use A Help Desk?  Centralized  Communication  Reporting  How Do You Get Your Users To Use A Help Desk!
  40. 40. Part IV: Help Desk Adoption  Create shortcuts and bookmarks  Priority for help desk tickets  New user orientation  Management support  Tough Love
  41. 41. User Avoidance Techniques
  42. 42. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  43. 43. Part V: Documentation  Developing a Runbook  How everything works on your network  Keep it up to date  Version control  Keep it secure
  44. 44. Part V: Documentation
  45. 45. Join The Conversation community.spiceworks.com

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