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Over 400,000 IT Pros share their best practices in the Spiceworks community. In this presentation we've condensed the lessons learned on topics relating to running a sound IT shop.

Over 400,000 IT Pros share their best practices in the Spiceworks community. In this presentation we've condensed the lessons learned on topics relating to running a sound IT shop.

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Running A Sound IT Shop - Best Practices from the Spiceworks Community Presentation Transcript

  • 1. Running A Sound IT Shop Best Practices From The Spiceworks IT Network September 2008
  • 2. What We’ll Cover I. What is Spiceworks? II. Where do these best practices come from? III. Running a sound SMB IT Shop
  • 3. What is Spiceworks?  Spiceworks answers:  What do I have?  Is it all working?  What do I have to do? Free Network Management Software For SMB www.spiceworks.com
  • 4. Who Uses Spiceworks? and 400,000 other SMB IT Pros...
  • 5. The Value of the IT Network  What do others like me do?  What should I avoid?  Will it work in my industry?  How do I convince my boss?  What if I don’t have the budget?
  • 6. A Tour of the Community Home Page
  • 7. Spiceworks Community  275+ Groups  Technology, Industry, Best Practices, and just for fun!
  • 8. Conversations
  • 9. SpiceLists
  • 10. Ratings and Reviews
  • 11. Running A Sound IT Shop  Best Practices from the Spiceworks community  Options not prescriptions  Distilled from:  Discussions  Ratings and Reviews  SpiceLists  See for yourself and join the conversation community.spiceworks.com
  • 12. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 13. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  • 14. Part I: Naming Your PCs  Department-port number  Roomname-number  Asset Number  Username + model  Site-Device-OS-asset tag  Airport Code - OS Type  School type-teacher-room-id  User Initials  Department - Job Title
  • 15. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  • 16. Part I: Network Closets How does your network closet look?
  • 17. Part I: Network Closets We asked....
  • 18. Part I: Running Cable  Label both ends  Number (jack #)  Purpose (WAN / Router / AD Server, etc)  Color code cables  (Servers - blue, etc)  Label Voice and Data separately
  • 19. Part I: Designing A Server Room  Raised Floor  Proper Grounding  Fire supression  Physical Security  Check door size  Cooling  Temperature Monitoring
  • 20. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  • 21. Part I: Connecting To The Internet  Determining Capacity Needs  Selecting an ISP  Price / Performance / Reputation  Service Level Agreements  Document outages
  • 22. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  • 23. Part I: User Access Control  Authentication  Active Directory  OpenLDAP  User Name / Password schemes  Policies
  • 24. Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last name jhsmith First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
  • 25. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 26. Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  • 27. Part II: Hosted vs Internal  Why?  Features  Cost  Why Not?  Privacy  Bandwidth Buying Guide / Reviews
  • 28. Part II: Setting Up Messaging  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  • 29. Part II: Email Server Software Popular Email Servers  Exchange Other 26%  MDaemon  Lotus Notes Kerio 5% Exchange 52% Zimbra  Zimbra 5% Lotus Notes 5% MDaemon  Kerio 8%  and 25 others...
  • 30. Part II: Setting Up Messaging  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  • 31. Part II: Anti-Spam Solutions SpiceList Buying Guide / Reviews
  • 32. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 33. Part III: Maintaining Your Shop  Backup  Hosted vs internal backup  Backup software  Monitoring your network
  • 34. Part III: Backup Strategy  Select a backup strategy  Determine systems that need protection  Determine RTO  Set up backup schedules  Perform, monitor, and test backups
  • 35. Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
  • 36. Part III: Maintaining Your Shop  Hosted vs internal backup  Backup software  Monitoring your network
  • 37. Part II: Backup Software Favorite Backup Software Acronis True Image Enterprise Server Others 26% “Best investment we ever made, easiest and most BackupExec reliable way to backup and restore servers or even 40% migrate to VMware... “ EMC Retrospect 2% CA Brightstor JB 5% SyncBack SE 7% Mozy NT Backup “Awesome for recovery and can be used for 3% Acronis 4% incrementals to mount image to pull just one file.Easier 12% than ghost! “ adamroof
  • 38. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 39. Part IV: Supporting Your Users  Why Use A Help Desk?  Centralized  Communication  Reporting  How Do You Get Your Users To Use A Help Desk!
  • 40. Part IV: Help Desk Adoption  Create shortcuts and bookmarks  Priority for help desk tickets  New user orientation  Management support  Tough Love
  • 41. User Avoidance Techniques
  • 42. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • 43. Part V: Documentation  Developing a Runbook  How everything works on your network  Keep it up to date  Version control  Keep it secure
  • 44. Part V: Documentation
  • 45. Join The Conversation community.spiceworks.com