Running A Sound IT Shop - Best Practices from the Spiceworks Community

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    Running A Sound IT Shop - Best Practices from the Spiceworks Community - Presentation Transcript

    1. Running A Sound IT Shop Best Practices From The Spiceworks IT Network September 2008
    2. What We’ll Cover I. What is Spiceworks? II. Where do these best practices come from? III. Running a sound SMB IT Shop
    3. What is Spiceworks?  Spiceworks answers:  What do I have?  Is it all working?  What do I have to do? Free Network Management Software For SMB www.spiceworks.com
    4. Who Uses Spiceworks? and 400,000 other SMB IT Pros...
    5. The Value of the IT Network  What do others like me do?  What should I avoid?  Will it work in my industry?  How do I convince my boss?  What if I don’t have the budget?
    6. A Tour of the Community Home Page
    7. Spiceworks Community  275+ Groups  Technology, Industry, Best Practices, and just for fun!
    8. Conversations
    9. SpiceLists
    10. Ratings and Reviews
    11. Running A Sound IT Shop  Best Practices from the Spiceworks community  Options not prescriptions  Distilled from:  Discussions  Ratings and Reviews  SpiceLists  See for yourself and join the conversation community.spiceworks.com
    12. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    13. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
    14. Part I: Naming Your PCs  Department-port number  Roomname-number  Asset Number  Username + model  Site-Device-OS-asset tag  Airport Code - OS Type  School type-teacher-room-id  User Initials  Department - Job Title
    15. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
    16. Part I: Network Closets How does your network closet look?
    17. Part I: Network Closets We asked....
    18. Part I: Running Cable  Label both ends  Number (jack #)  Purpose (WAN / Router / AD Server, etc)  Color code cables  (Servers - blue, etc)  Label Voice and Data separately
    19. Part I: Designing A Server Room  Raised Floor  Proper Grounding  Fire supression  Physical Security  Check door size  Cooling  Temperature Monitoring
    20. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
    21. Part I: Connecting To The Internet  Determining Capacity Needs  Selecting an ISP  Price / Performance / Reputation  Service Level Agreements  Document outages
    22. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
    23. Part I: User Access Control  Authentication  Active Directory  OpenLDAP  User Name / Password schemes  Policies
    24. Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last name jhsmith First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
    25. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    26. Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
    27. Part II: Hosted vs Internal  Why?  Features  Cost  Why Not?  Privacy  Bandwidth Buying Guide / Reviews
    28. Part II: Setting Up Messaging  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
    29. Part II: Email Server Software Popular Email Servers  Exchange Other 26%  MDaemon  Lotus Notes Kerio 5% Exchange 52% Zimbra  Zimbra 5% Lotus Notes 5% MDaemon  Kerio 8%  and 25 others...
    30. Part II: Setting Up Messaging  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
    31. Part II: Anti-Spam Solutions SpiceList Buying Guide / Reviews
    32. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    33. Part III: Maintaining Your Shop  Backup  Hosted vs internal backup  Backup software  Monitoring your network
    34. Part III: Backup Strategy  Select a backup strategy  Determine systems that need protection  Determine RTO  Set up backup schedules  Perform, monitor, and test backups
    35. Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
    36. Part III: Maintaining Your Shop  Hosted vs internal backup  Backup software  Monitoring your network
    37. Part II: Backup Software Favorite Backup Software Acronis True Image Enterprise Server Others 26% “Best investment we ever made, easiest and most BackupExec reliable way to backup and restore servers or even 40% migrate to VMware... “ EMC Retrospect 2% CA Brightstor JB 5% SyncBack SE 7% Mozy NT Backup “Awesome for recovery and can be used for 3% Acronis 4% incrementals to mount image to pull just one file.Easier 12% than ghost! “ adamroof
    38. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    39. Part IV: Supporting Your Users  Why Use A Help Desk?  Centralized  Communication  Reporting  How Do You Get Your Users To Use A Help Desk!
    40. Part IV: Help Desk Adoption  Create shortcuts and bookmarks  Priority for help desk tickets  New user orientation  Management support  Tough Love
    41. User Avoidance Techniques
    42. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    43. Part V: Documentation  Developing a Runbook  How everything works on your network  Keep it up to date  Version control  Keep it secure
    44. Part V: Documentation
    45. Join The Conversation community.spiceworks.com

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