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GoogleVoice at the Reference Desk
- 1. Adding it into the mix Sarah Maximiek Binghamton University Libraries 1 Revved Up for Reference 2: The Road Ahead: April 13, 2012. Ithaca, N.Y. GOOGLE VOICE AND REFERENCE
- 2. Serves 14,500+ students, 700+ faculty Serves three campus (Vestal, ITC, Downtown) Three libraries One main reference service point 2 BINGHAMTON UNIVERSITY LIBRARIES
- 3. 3 VIRTUAL REFERENCE @ B.U.L. Chat Services & IM Widgets Skype Google Voice
- 4. Pro: Treat texts as AOL chats….. Unstable (and not officially supported) Cumbersome 4 AOL HACK
- 5. Directions for patrons: Text a message to: 265010 BUMainLib 5 AOL HACK
- 7. Cell phones Commercial services/individual Cooperative services 7 SMS TEXT ALTERNATIVES
- 8. Free One central number for multiple phone numbers Auto transcribe service for voicemails to emails or text Online inbox for incoming text messages An email interface to respond to text messages 8 GOOGLE VOICE IS…
- 9. 9 SET UP
- 12. No offline mode People can accidently call the number Auto transcribe service for voicemails to emails or text Privacy policies Must be ran in a browser window SUNY Google Apps incompatibility 12 CONSIDERATIONS
- 13. It's Kathy, I'm here at 10:30 port Chester's see you're selling it. (It’s Cathy. I’m here, its 1030 at Court Jesters. Calling to see if you are still coming) 13 CONSIDERATIONS
- 14. Google Business Apps contracts do always include G.V. Account compatibility errors are possible Solution: Set up a new email account Solution: Run G.V. in a different browser then email 14 GOOGLE APPS AND GOOGLE VOICE
- 15. 56 texts messages received (1% of total transactions) Soft launch More publicity forthcoming Periodical review other ways of offering the service 15 GOOGLE VOICE @ B.U.L.
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