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Reference on the Go: Text Messaging and More


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presentation at Internet Librarian 2008, Monterey, CA., Problem Solving Track (Solving the Reference Desk Problem)

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Reference on the Go: Text Messaging and More

  1. 1. Reference on the Go! Joe Murphy General Science Librarian & Instruction Coordinator Yale University Science Libraries [email_address] Reference on the Go: Text Messaging and More Ellen Peterson Public Services Librarian Maui Community College Library [email_address] Internet Librarian 2K8 Solving the Reference Desk Problem
  2. 2. SMS Mobile Search Popularity of SMS Libraries
  3. 3. Why SMS for Reference <ul><li>Perfect for reference because - </li></ul><ul><ul><li>Does not limit patron or staff by location </li></ul></ul><ul><ul><li>Always at point of need </li></ul></ul><ul><ul><li>Enhances traditional services </li></ul></ul><ul><ul><li>Expands the reach of services </li></ul></ul><ul><ul><li>Opens possibilities for new services </li></ul></ul>
  4. 4. Txt Msg Ref at Yale Science Libraries Text Message Instructions www.library. yale . edu/science/textmsg .html
  5. 5. Txt Msg Ref at Maui Community College Library Text Message Instructions www. mauicclibrarian . blogspot .com
  6. 6. Best Practices <ul><li>For SMS Reference: </li></ul><ul><li>Technology </li></ul><ul><li>Management </li></ul><ul><li>Anticipating and meeting patron expectations </li></ul>
  7. 7. Evolving Role of Reference <ul><li>How will libraries adapt considering - </li></ul><ul><li>iPhones </li></ul><ul><ul><li>3 rd party applications </li></ul></ul><ul><ul><li>Mobile connection to people and info </li></ul></ul><ul><li>SMS </li></ul><ul><li>Mobile devices </li></ul><ul><li>Social web </li></ul>
  8. 8. A Future for Virtual Reference <ul><li>SMS as increasingly important medium for information transfer. </li></ul><ul><li>Social Networks: SMS as dominant access point to much of the (social) web. </li></ul><ul><li>Non-SMS textual mobile communication. Data networks. </li></ul>
  9. 9. Thank You! <ul><li>Joseph Murphy </li></ul>Yale University Science Libraries [email_address] Ellen Peterson Maui Community College Library [email_address]