GoogleVoice at the Reference Desk

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Using Google voice to provide SMS text service at a reference desk,

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GoogleVoice at the Reference Desk

  1. 1. GOOGLE VOICE AND Adding it into the mix REFERENCESarah Maximiek Revved Up for Reference 2: The Road Ahead: 1Binghamton University Libraries April 13, 2012. Ithaca, N.Y.
  2. 2. BINGHAMTON UNIVERSIT Y LIBRARIESServes 14,500+ students, 700+ facultyServes three campus (Vestal, ITC, Downtown)Three librariesOne main reference service point 2
  3. 3. VIRTUAL REFERENCE @ B.U.L.Chat Services & IM Widgets SkypeGoogle Voice 3
  4. 4. AOL HACK Pro: Treat texts as AOL chats….. Unstable (and not officially supported) Cumbersome 4
  5. 5. AOL HACK Directions for patrons:Text a message to: 265010 BUMainLib 5
  6. 6. SMS TEXT ALTERNATIVES Cheap Intuitive Stable 6
  7. 7. SMS TEXT ALTERNATIVESCell phonesCommercial services/individualCooperative services 7
  8. 8. GOOGLE VOICE IS… Free One central number for multiple phone numbers Auto transcribe service for voicemails to emails or text Online inbox for incoming text messages An email interface to respond to text messages 8
  9. 9. SET UP 9
  10. 10. GOOGLE VOICE INBOX 10
  11. 11. GOOGLE VOICE INBOX 11
  12. 12. CONSIDERATIONS No offline mode People can accidently call the number Auto transcribe service for voicemails to emails or text Privacy policies Must be ran in a browser window SUNY Google Apps incompatibility 12
  13. 13. CONSIDERATIONS Its Kathy, Im here at 10:30 port Chesters see youreselling it. (It’s Cathy. I’m here, its 1030 at Court Jesters. Callingto see if you are still coming) 13
  14. 14. GOOGLE APPS AND GOOGLE VOICE Google Business Apps contracts do always include G.V. Account compatibility errors are possible Solution: Set up a new email account Solution: Run G.V. in a different browser then email 14
  15. 15. GOOGLE VOICE @ B.U.L. 56 texts messages received (1% of total transactions) Soft launch More publicity forthcoming Periodical review other ways of offering the service 15
  16. 16. 16
  17. 17. G.V. ONSUBJECTGUIDES 17
  18. 18. QUESTIONS? DISCUSSION? Sarah Maximiekmaximiek@binghamton.eduhttp://www.slideshare.net/ smaximiek/presentations 18

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