Epiance Software develops and markets enterprise software focused on robotic process automation, learning and knowledge transfer, electronic performance support, and business process improvement. The company was founded in 2001 and has over 800 customers worldwide. Epiance's Epiplex500 platform helps organizations increase end user adoption of IT applications through contextual knowledge, automated processes, and performance support to reduce costs and enhance returns on business transformations. The platform includes modules for content capture, development, management, contextual help, issue reporting, process automation, and analytics.

1. COMPANY & PRODUCTS OVERVIEW
COMPANY MILESTONES
1980’s
Ravi R and collaborators pioneer
EPSS technology with Gloria Gerry.
2001
Epiance founded.
2002
First Capture and Developer technology
released.
2002
Epiance won Gold in Innovative category
in Worldwide Brandon Hall event.
2002
Epiance in Gartner Magic Quadrant.
2003
First version of EPSS technology
released.
2003
Epiplex Guru Wizard v1.0 (RPA) was
released.
2004
Epiance was awarded EPSS Central
Gold award.
2004
First version of Analyzer technology
launched.
2005
Epiance was awarded EPSS Central
Gold award for the second time.
2006
ASUG (American SAP Users Group)
picks Epiplex as # 1 product for
SAP implementations
Accenture adopts Epiplex technology
for its BPO transitioning
2006
2007
Top BPO and Shared Services
organization adopt Epiplex.
2007
Process Automation v5.0 (RPA) was
enhanced and released
2008 - 2012
Epiplex gets 400+ customers and 40+
partners globally.
Epiance Robotic Process Automation
v7.0 released
2013
2014 - 2017
Customer base crosses 800. Epiplex used
in large rollouts in government and private
sectors globally. Leading bank uses
Epiplex for knowledge transfer,
performance support and performance
monitoring for major core banking
transformation. A government department
uses Epiplex for SAP rollout to 80,000 end
users. Major Service industries adopted
Epiance RPA for performance
improvement, Reliability, consistency and
accuracy in process execution.
About Epiance Software Pvt Ltd
Epiance is an innovative technology company that has created disruptive
products and platforms that can enable easier, faster and less cost consuming
assimilation of IT applications with end users. Our products deliver a
combination of process automation, knowledge transfer, performance support
and process improvement capabilities that reduce costs, increase productivity
and Improve business performance.
The company was founded in 2001 and has over 800 plus customers worldwide.
The company is considered a technology pioneer in the market and our
customers span multiple verticals, including BFSI, Manufacturing, Retail,
Logistics, ITES, Automobile and Government sectors. Epiance has operations in
Europe, Americas, Japan, APAC, India and the Middle East through a network of
over 80 partners.
Overview: Epiance Software develops and markets a suite of enterprise
software products that are leaders in the following software product
categories:
Robotic Process Automation
Learning & Knowledge Transfer
Electronic Performance Support
Business Process Improvement
Organizations spends millions of dollars on large scale business
transformations with the expectation of effective end user utilization and rapid
return on investments. Very often the actual ROI on such investments fall
woefully short of the projected ROI benefits.
Low end user adoption rates, frequent change in the business environment lead
to sub optimal usage of IT applications. Epiance’s product platform helps
organizations to dramatically increase end user adoption rates thereby reducing
the total cost of operations and enhancing the competitive advantage of the
organization.
Business Challenges
Epiance Platform and Value Proposition
3. Continuous Improvement and Optimization
Application Stability
Competent Workforce
Business Transformation
Change Management
Initiative
Knowledge
Transfer - End- user
Productivity
2. Stabilization Phase
1. Implementation Phase /
Transition
- Process
Improvement
- Process
Improvement
- Automation
- Automation
Problems
High cost of business transformation implementations or change management
projects and low end user adoption, lack of visibility into usage of IT
applications, Inefficient processes, poor execution of transactions, High cost of
transition, High cost of Onboarding, Generality of approach, inconsistent content
based on specific department.
Rapid dissemination of best practices, enhance end user adoption, reduce time to
Competency, reduce impact of changes, faster response to changes, quicker
resolution of problems, reduction in time to perform a transaction. Ultimate
impact-Increase ROI on IT investments, increase competitiveness of
organizations.
Epiance Solution Benefits
Epiplex500 Solution Architecture
The Subject Matter Expert (SME) / Process Expert (PE) can record Process Scenarios step
by step on the live application which can be used to create Knowledge objects, Context
maps and Process benchmarking.
Capture
Omni Capture Adaptor (Add-on for Capture): enhances capture on Citrix and
Virtual application environment.
Content Developers can embellish the content from the captured files by adding call-outs,
voice instructions, areas of confusions etc. Content can then be generated in multiple
formats such as HTML, PDF, PPT, Word etc.
Content Developer
ECMS enables project managers to create various courses and map eLearning content and
assign the courses to specific roles/user groups. The details of content usage, Including
the scores of the simulated tests are available for the managers, enabling them to manage
the schedule effectively.
ECMS
EPSS Contextual knowledge: Contextual, Just-In-Time performance support for end-users
while working on live systems, in the form of live cue-card and knowledge objects.
EPSS Field level knowledge: Assists end users with field level tacit knowledge in the form
of callouts and contents, captured and mapped from expert users.
Issue Reporter: Automatically captures the screens and user actions leading up to the
application issue faced by the end user and tag it as evidence along with issue report for
faster resolution.
Visual Project Editor (Automation Builder): The Visual Project Editor provides the
development environment to build and integrate the automation project.
Epiance RPA Runtime (RPA Client): RPA Runtime is a zero footprint client engine, sits in
the end user machine which authenticates and downloads-schedule, projects, executes
the project on client machine. Periodic progress is communicated to the Dashboard
Server.
Epiance RPA Dashboard Server: RPA Dashboard Server provides three major capabilities,
Resource Management, Project & Process Control, and Real-time & Historical progress
monitoring. Dashboards display process metrics, machine status and help in auto
updating scripts at various client locations.
© Epiance Software Pvt. Ltd.
Epiance Robotic Process Automation
EPSS Workspace and Issue Reporting
(ERMS) is a web based application that facilitates the management, distribution and
collaboration of Epiplex500 capture files and content created by multiple authors who are
geographically dispersed.
ERMS
The Analyzer module enables you to automatically capture process execution metrics from
end user populations, thereby enabling data driven process improvement.
Process Analyzer
www.epiplex500.com