Chapter 7 Book of International Management: Culture, strategy, and Behavior by Fred Luthans and Jinathan P. Doh(2017). I have made this for my presentation for the course 'Management of MNC' of my BBA in University of Dhaka.
2. Verbal Communication Style
High-context communication:
• Messages are highly coded, implicit, and indirect
• The receiver’s job is to interpret the message
• Japan, Arab countries
Low-context communication:
• Messages are explicit
• The speaker says precisely
• USA, Canada
3. Verbal Communication Style
Indirect
Tends to have a personal
relationship
Middle East, Latin America,
Asia
Direct
Messages are explicit
Meet only to accomplish
objectives
Switzerland, Denmark, US
Voice, timing, facial
expression are important
4. Verbal Communication Style
Elaborate
>Arabic Countries
>Talking,
description with a
lot of detail, people
often repeat Succinct
>ASIA
>tend to say few
words and allow
understatements,
pauses, and
silence to convey
meaning
Exacting
>England, Germany,
and Sweden
>Precision, and the
use of the right
amount of words to
convey the message
5. Verbal Communication Style
Focuses on the
speaker and
relationship of the
parties
High-power-
distance, collective,
high-context
cultures
Focuses on the
speaker and the
reduction of barriers
between the parties
Low-power distance,
individualistic, low-
context cultures
Contextual Personal
6. Verbal Communication Style
Affective
How the sender is presenting
the message
Receiver uses intuitive skills
Middle East, Latin America,
Asia
Instrumental
Instrumental is goal-oriented
and focuses on the sender
Clearly explains
Switzerland, Denmark, US
7. Communication Flows
• Manager to subordinate
• Convey orders and
information
Downward
Communication
• Subordinate to superior
• Provide feedback, ask
questions or obtain assistance
Upward
Communication
10. Nonverbal Communication
Kinesics
Body Movement
and Facial
expression
>Eye contact
(Oculesics )
>Posture
>Gesture
Proxemics
Physical space to
convey the
message
>Intimate distance
>Personal distance
>Social distance
>Public distance
11. Nonverbal Communication
Chronemics
The way time
is used in a
culture
> Monochroic
> Polychronic
Chromatics
The use of
color
>Brides wear
White in US
>Brides wear
Red in
Bangladesh
