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Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean

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SimpliFlying
SimpliFlying

Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean and the ensuing social media backlash. If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com

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https://www.facebook.com /Goodxorg/posts/52782899 3937098
https://www.facebook.com/photo. php?fbid=10153072478500035&set =o.273795515772&type=1&theater
bbbbLessons from FedEx
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