Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean

1,712
-1

Published on

Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean and the ensuing social media backlash.
If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,712
On Slideshare
0
From Embeds
0
Number of Embeds
11
Actions
Shares
0
Downloads
40
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean

  1. 1. We Believe in Thinking Differently about Aviation Marketing
  2. 2. bbbbThe background story
  3. 3. • • • • • •
  4. 4. bbbbThe events – at the airport
  5. 5. bbbbThe conversation moves to social media
  6. 6. https://www.facebook.com /Goodxorg/posts/52782899 3937098
  7. 7. https://www.facebook.com/photo. php?fbid=10153072478500035&set =o.273795515772&type=1&theater
  8. 8. bbbbLessons from FedEx
  9. 9. bbbbAre you ready for the next crisis?
  10. 10. Download full infographic here
  11. 11. American Airlines Flight 24 Download full infographic here
  12. 12. http://www.SimpliFlying.com For more case-studies: www.SimpliFlying.com Helping airlines & airports engage travelers profitably

×