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Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean
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Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean and the ensuing social media backlash. If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com
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Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean
- We Believe in Thinking Differently about Aviation Marketing
- bbbbThe background story
- • • • • • •
- bbbbThe events – at the airport
- bbbbThe conversation moves to social media
- https://www.facebook.com /Goodxorg/posts/52782899 3937098
- https://www.facebook.com/photo. php?fbid=10153072478500035&set =o.273795515772&type=1&theater
- bbbbLessons from FedEx
- bbbbAre you ready for the next crisis?
- Download full infographic here
- American Airlines Flight 24 Download full infographic here
- http://www.SimpliFlying.com For more case-studies: www.SimpliFlying.com Helping airlines & airports engage travelers profitably
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