SlideShare a Scribd company logo

Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean

Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean and the ensuing social media backlash. If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com

1 of 42
We Believe in Thinking Differently
about Aviation Marketing
bbbbThe background story
Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean
Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean
Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean
•
•
•
•
•
•

Recommended

Best in Driving Revenue Using Social Media - SimpliFlying Awards 2014
Best in Driving Revenue Using Social Media - SimpliFlying Awards 2014Best in Driving Revenue Using Social Media - SimpliFlying Awards 2014
Best in Driving Revenue Using Social Media - SimpliFlying Awards 2014SimpliFlying
 
Best Use of Emerging Platform by Airline - SimpliFlying Awards 2014
Best Use of Emerging Platform by Airline - SimpliFlying Awards 2014Best Use of Emerging Platform by Airline - SimpliFlying Awards 2014
Best Use of Emerging Platform by Airline - SimpliFlying Awards 2014SimpliFlying
 
SimpliClient: Baltic Miles for Loyalty 2013
SimpliClient: Baltic Miles for Loyalty 2013SimpliClient: Baltic Miles for Loyalty 2013
SimpliClient: Baltic Miles for Loyalty 2013SimpliFlying
 
Best Emerging Airline on Social Media - SimpliFlying Awards 2014
Best Emerging Airline on Social Media - SimpliFlying Awards 2014Best Emerging Airline on Social Media - SimpliFlying Awards 2014
Best Emerging Airline on Social Media - SimpliFlying Awards 2014SimpliFlying
 
Top 10 Airlines on Instagram
Top 10 Airlines on InstagramTop 10 Airlines on Instagram
Top 10 Airlines on InstagramSimpliFlying
 
Best in Customer Service Using Social Media - SimpliFlying Awards 2014
Best in Customer Service Using Social Media - SimpliFlying Awards 2014Best in Customer Service Using Social Media - SimpliFlying Awards 2014
Best in Customer Service Using Social Media - SimpliFlying Awards 2014SimpliFlying
 
#SFAwards13 Best Emerging Airline/ Airport on Social Media - Finalist Present...
#SFAwards13 Best Emerging Airline/ Airport on Social Media - Finalist Present...#SFAwards13 Best Emerging Airline/ Airport on Social Media - Finalist Present...
#SFAwards13 Best Emerging Airline/ Airport on Social Media - Finalist Present...SimpliFlying
 

More Related Content

Viewers also liked

The Social Media Impact of American Airlines - US Airways Merger
The Social Media Impact of American Airlines - US Airways MergerThe Social Media Impact of American Airlines - US Airways Merger
The Social Media Impact of American Airlines - US Airways MergerSimpliFlying
 
Airport Marketing Exchange: Improving Passenger Experience
Airport Marketing Exchange: Improving Passenger ExperienceAirport Marketing Exchange: Improving Passenger Experience
Airport Marketing Exchange: Improving Passenger ExperienceSimpliFlying
 
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...SimpliFlying
 
Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...
Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...
Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...SimpliFlying
 
Be bold in pursuing your passion
Be bold in pursuing your passionBe bold in pursuing your passion
Be bold in pursuing your passionSimpliFlying
 
Assignment 1 of Database (MySQL & Sqlite3)
Assignment 1 of Database (MySQL & Sqlite3) Assignment 1 of Database (MySQL & Sqlite3)
Assignment 1 of Database (MySQL & Sqlite3) Aey Unthika
 
Best Airline on Social Media - SimpliFlying Awards 2014
Best Airline on Social Media - SimpliFlying Awards 2014Best Airline on Social Media - SimpliFlying Awards 2014
Best Airline on Social Media - SimpliFlying Awards 2014SimpliFlying
 
Airlines Mis
Airlines MisAirlines Mis
Airlines Misankushmit
 
Most Creative Campaign by Airline - SimpliFlying Awards 2014
Most Creative Campaign by Airline - SimpliFlying Awards 2014Most Creative Campaign by Airline - SimpliFlying Awards 2014
Most Creative Campaign by Airline - SimpliFlying Awards 2014SimpliFlying
 
Introduction to Airline Information System
Introduction to Airline Information SystemIntroduction to Airline Information System
Introduction to Airline Information SystemSiddhartha Tripathi
 

Viewers also liked (11)

The Social Media Impact of American Airlines - US Airways Merger
The Social Media Impact of American Airlines - US Airways MergerThe Social Media Impact of American Airlines - US Airways Merger
The Social Media Impact of American Airlines - US Airways Merger
 
Airport Marketing Exchange: Improving Passenger Experience
Airport Marketing Exchange: Improving Passenger ExperienceAirport Marketing Exchange: Improving Passenger Experience
Airport Marketing Exchange: Improving Passenger Experience
 
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...
 
Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...
Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...
Nairobi Airport fire - Crises Management 2.0 Case Study and Analysis #Jkia #J...
 
Be bold in pursuing your passion
Be bold in pursuing your passionBe bold in pursuing your passion
Be bold in pursuing your passion
 
Assignment 1 of Database (MySQL & Sqlite3)
Assignment 1 of Database (MySQL & Sqlite3) Assignment 1 of Database (MySQL & Sqlite3)
Assignment 1 of Database (MySQL & Sqlite3)
 
Best Airline on Social Media - SimpliFlying Awards 2014
Best Airline on Social Media - SimpliFlying Awards 2014Best Airline on Social Media - SimpliFlying Awards 2014
Best Airline on Social Media - SimpliFlying Awards 2014
 
Airlines Mis
Airlines MisAirlines Mis
Airlines Mis
 
Most Creative Campaign by Airline - SimpliFlying Awards 2014
Most Creative Campaign by Airline - SimpliFlying Awards 2014Most Creative Campaign by Airline - SimpliFlying Awards 2014
Most Creative Campaign by Airline - SimpliFlying Awards 2014
 
Airlines Database Design
Airlines Database DesignAirlines Database Design
Airlines Database Design
 
Introduction to Airline Information System
Introduction to Airline Information SystemIntroduction to Airline Information System
Introduction to Airline Information System
 

More from SimpliFlying

The SimpliFlying Live Show - daily video show on aviation
The SimpliFlying Live Show - daily video show on aviationThe SimpliFlying Live Show - daily video show on aviation
The SimpliFlying Live Show - daily video show on aviationSimpliFlying
 
Airlines, hackathons, Labs and VC funds - can it work?
Airlines, hackathons, Labs and VC funds - can it work?Airlines, hackathons, Labs and VC funds - can it work?
Airlines, hackathons, Labs and VC funds - can it work?SimpliFlying
 
United Airlines #flight3411 case study: 7 lessons in crisis communications
United Airlines #flight3411 case study: 7 lessons in crisis communicationsUnited Airlines #flight3411 case study: 7 lessons in crisis communications
United Airlines #flight3411 case study: 7 lessons in crisis communicationsSimpliFlying
 
Article: Chatbots challenge assumptions
Article: Chatbots challenge assumptionsArticle: Chatbots challenge assumptions
Article: Chatbots challenge assumptionsSimpliFlying
 
Article: Airlines and The Use of Language to Build Brands
Article: Airlines and The Use of Language to Build BrandsArticle: Airlines and The Use of Language to Build Brands
Article: Airlines and The Use of Language to Build BrandsSimpliFlying
 
The essence of social media marketing for airlines - Airline Business
The essence of social media marketing for airlines - Airline BusinessThe essence of social media marketing for airlines - Airline Business
The essence of social media marketing for airlines - Airline BusinessSimpliFlying
 
SimpliFlying Featured: Target Audience: Are airports missing a trick?
SimpliFlying Featured: Target Audience: Are airports missing a trick? SimpliFlying Featured: Target Audience: Are airports missing a trick?
SimpliFlying Featured: Target Audience: Are airports missing a trick? SimpliFlying
 
SimpliFlying Featured: 'Socially' Conscious Airlines
SimpliFlying Featured: 'Socially' Conscious AirlinesSimpliFlying Featured: 'Socially' Conscious Airlines
SimpliFlying Featured: 'Socially' Conscious AirlinesSimpliFlying
 
SimpliFlying Featured: Air Transport IT Summit Highlights
SimpliFlying Featured: Air Transport IT Summit HighlightsSimpliFlying Featured: Air Transport IT Summit Highlights
SimpliFlying Featured: Air Transport IT Summit HighlightsSimpliFlying
 
Airport Marketing Exchange: Changi’s Success With Connected Travellers
Airport Marketing Exchange: Changi’s Success With Connected TravellersAirport Marketing Exchange: Changi’s Success With Connected Travellers
Airport Marketing Exchange: Changi’s Success With Connected TravellersSimpliFlying
 
SimpliFlying Featured: Socially Acceptable
SimpliFlying Featured: Socially AcceptableSimpliFlying Featured: Socially Acceptable
SimpliFlying Featured: Socially AcceptableSimpliFlying
 
SimpliFlying Featured: Social Awareness
SimpliFlying Featured: Social AwarenessSimpliFlying Featured: Social Awareness
SimpliFlying Featured: Social AwarenessSimpliFlying
 
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingX
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingXSimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingX
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingXSimpliFlying
 
SimpliFlying Featured: Stamp of approval
SimpliFlying Featured: Stamp of approvalSimpliFlying Featured: Stamp of approval
SimpliFlying Featured: Stamp of approvalSimpliFlying
 
SimpliFlying Featured: Scaling New Heights
SimpliFlying Featured: Scaling New HeightsSimpliFlying Featured: Scaling New Heights
SimpliFlying Featured: Scaling New HeightsSimpliFlying
 
SimpliFlying Featured: The importance of social media in today’s airline busi...
SimpliFlying Featured: The importance of social media in today’s airline busi...SimpliFlying Featured: The importance of social media in today’s airline busi...
SimpliFlying Featured: The importance of social media in today’s airline busi...SimpliFlying
 
SimpliFlying Featured: Coping with Tragedy
SimpliFlying Featured: Coping with TragedySimpliFlying Featured: Coping with Tragedy
SimpliFlying Featured: Coping with TragedySimpliFlying
 
SimpliFlying Featured: Thinking Differently in the age of Connected Traveller
SimpliFlying Featured: Thinking Differently in the age of Connected TravellerSimpliFlying Featured: Thinking Differently in the age of Connected Traveller
SimpliFlying Featured: Thinking Differently in the age of Connected TravellerSimpliFlying
 
SimpliFlying Featured: Thinking Differently- Warsaw Chopin
SimpliFlying Featured: Thinking Differently- Warsaw ChopinSimpliFlying Featured: Thinking Differently- Warsaw Chopin
SimpliFlying Featured: Thinking Differently- Warsaw ChopinSimpliFlying
 
#SFAwards13 Best Airport on Social Media - Finalist Presentations
#SFAwards13 Best Airport on Social Media - Finalist Presentations #SFAwards13 Best Airport on Social Media - Finalist Presentations
#SFAwards13 Best Airport on Social Media - Finalist Presentations SimpliFlying
 

More from SimpliFlying (20)

The SimpliFlying Live Show - daily video show on aviation
The SimpliFlying Live Show - daily video show on aviationThe SimpliFlying Live Show - daily video show on aviation
The SimpliFlying Live Show - daily video show on aviation
 
Airlines, hackathons, Labs and VC funds - can it work?
Airlines, hackathons, Labs and VC funds - can it work?Airlines, hackathons, Labs and VC funds - can it work?
Airlines, hackathons, Labs and VC funds - can it work?
 
United Airlines #flight3411 case study: 7 lessons in crisis communications
United Airlines #flight3411 case study: 7 lessons in crisis communicationsUnited Airlines #flight3411 case study: 7 lessons in crisis communications
United Airlines #flight3411 case study: 7 lessons in crisis communications
 
Article: Chatbots challenge assumptions
Article: Chatbots challenge assumptionsArticle: Chatbots challenge assumptions
Article: Chatbots challenge assumptions
 
Article: Airlines and The Use of Language to Build Brands
Article: Airlines and The Use of Language to Build BrandsArticle: Airlines and The Use of Language to Build Brands
Article: Airlines and The Use of Language to Build Brands
 
The essence of social media marketing for airlines - Airline Business
The essence of social media marketing for airlines - Airline BusinessThe essence of social media marketing for airlines - Airline Business
The essence of social media marketing for airlines - Airline Business
 
SimpliFlying Featured: Target Audience: Are airports missing a trick?
SimpliFlying Featured: Target Audience: Are airports missing a trick? SimpliFlying Featured: Target Audience: Are airports missing a trick?
SimpliFlying Featured: Target Audience: Are airports missing a trick?
 
SimpliFlying Featured: 'Socially' Conscious Airlines
SimpliFlying Featured: 'Socially' Conscious AirlinesSimpliFlying Featured: 'Socially' Conscious Airlines
SimpliFlying Featured: 'Socially' Conscious Airlines
 
SimpliFlying Featured: Air Transport IT Summit Highlights
SimpliFlying Featured: Air Transport IT Summit HighlightsSimpliFlying Featured: Air Transport IT Summit Highlights
SimpliFlying Featured: Air Transport IT Summit Highlights
 
Airport Marketing Exchange: Changi’s Success With Connected Travellers
Airport Marketing Exchange: Changi’s Success With Connected TravellersAirport Marketing Exchange: Changi’s Success With Connected Travellers
Airport Marketing Exchange: Changi’s Success With Connected Travellers
 
SimpliFlying Featured: Socially Acceptable
SimpliFlying Featured: Socially AcceptableSimpliFlying Featured: Socially Acceptable
SimpliFlying Featured: Socially Acceptable
 
SimpliFlying Featured: Social Awareness
SimpliFlying Featured: Social AwarenessSimpliFlying Featured: Social Awareness
SimpliFlying Featured: Social Awareness
 
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingX
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingXSimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingX
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingX
 
SimpliFlying Featured: Stamp of approval
SimpliFlying Featured: Stamp of approvalSimpliFlying Featured: Stamp of approval
SimpliFlying Featured: Stamp of approval
 
SimpliFlying Featured: Scaling New Heights
SimpliFlying Featured: Scaling New HeightsSimpliFlying Featured: Scaling New Heights
SimpliFlying Featured: Scaling New Heights
 
SimpliFlying Featured: The importance of social media in today’s airline busi...
SimpliFlying Featured: The importance of social media in today’s airline busi...SimpliFlying Featured: The importance of social media in today’s airline busi...
SimpliFlying Featured: The importance of social media in today’s airline busi...
 
SimpliFlying Featured: Coping with Tragedy
SimpliFlying Featured: Coping with TragedySimpliFlying Featured: Coping with Tragedy
SimpliFlying Featured: Coping with Tragedy
 
SimpliFlying Featured: Thinking Differently in the age of Connected Traveller
SimpliFlying Featured: Thinking Differently in the age of Connected TravellerSimpliFlying Featured: Thinking Differently in the age of Connected Traveller
SimpliFlying Featured: Thinking Differently in the age of Connected Traveller
 
SimpliFlying Featured: Thinking Differently- Warsaw Chopin
SimpliFlying Featured: Thinking Differently- Warsaw ChopinSimpliFlying Featured: Thinking Differently- Warsaw Chopin
SimpliFlying Featured: Thinking Differently- Warsaw Chopin
 
#SFAwards13 Best Airport on Social Media - Finalist Presentations
#SFAwards13 Best Airport on Social Media - Finalist Presentations #SFAwards13 Best Airport on Social Media - Finalist Presentations
#SFAwards13 Best Airport on Social Media - Finalist Presentations
 

Recently uploaded

EAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdfEAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdfDarryl_Carr
 
Miller Coors Presentation at CAGNY Feb 2024
Miller Coors Presentation at CAGNY Feb 2024Miller Coors Presentation at CAGNY Feb 2024
Miller Coors Presentation at CAGNY Feb 2024Neil Kimberley
 
Cracking the Leadership Shadow Code.pptx
Cracking the Leadership Shadow Code.pptxCracking the Leadership Shadow Code.pptx
Cracking the Leadership Shadow Code.pptxWorkforce Group
 
Diageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNYDiageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNYNeil Kimberley
 
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...MiMOiQ1
 
Session 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX BridgesSession 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX BridgesAnamaria Contreras
 
BeMetals Presentation_February_15_2024.pdf
BeMetals Presentation_February_15_2024.pdfBeMetals Presentation_February_15_2024.pdf
BeMetals Presentation_February_15_2024.pdfDerekIwanaka1
 
General Mills Presentation at CAGNY 2024
General Mills Presentation at CAGNY 2024General Mills Presentation at CAGNY 2024
General Mills Presentation at CAGNY 2024Neil Kimberley
 
IPR Collaborators for Change Report: Research on the Relationship Between Com...
IPR Collaborators for Change Report: Research on the Relationship Between Com...IPR Collaborators for Change Report: Research on the Relationship Between Com...
IPR Collaborators for Change Report: Research on the Relationship Between Com...Olivia Kresic
 
SlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case studySlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case studyindobanglatradeinter
 
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptxLazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptxSLazaroLugo
 
Research Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slidesResearch Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slidesenterpriseresearchcentre
 
Kraft Heinz Presentation at the 2024 CAGNY.pdf
Kraft Heinz Presentation at the 2024 CAGNY.pdfKraft Heinz Presentation at the 2024 CAGNY.pdf
Kraft Heinz Presentation at the 2024 CAGNY.pdfNeil Kimberley
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Entrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior DevelopmentEntrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior DevelopmentVisionPublisher
 
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...indhumathi546580
 
Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...
Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...
Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...Lviv Startup Club
 
2024-02 Augusta Gold Corporate Presentation
2024-02 Augusta Gold Corporate Presentation2024-02 Augusta Gold Corporate Presentation
2024-02 Augusta Gold Corporate Presentationsimonecapitalcorp
 
Let’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflowLet’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflowngothuyanct
 
Actionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdfActionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdfBloomerang
 

Recently uploaded (20)

EAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdfEAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdf
 
Miller Coors Presentation at CAGNY Feb 2024
Miller Coors Presentation at CAGNY Feb 2024Miller Coors Presentation at CAGNY Feb 2024
Miller Coors Presentation at CAGNY Feb 2024
 
Cracking the Leadership Shadow Code.pptx
Cracking the Leadership Shadow Code.pptxCracking the Leadership Shadow Code.pptx
Cracking the Leadership Shadow Code.pptx
 
Diageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNYDiageo Strategy Presentation made in February 2024 CAGNY
Diageo Strategy Presentation made in February 2024 CAGNY
 
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
 
Session 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX BridgesSession 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX Bridges
 
BeMetals Presentation_February_15_2024.pdf
BeMetals Presentation_February_15_2024.pdfBeMetals Presentation_February_15_2024.pdf
BeMetals Presentation_February_15_2024.pdf
 
General Mills Presentation at CAGNY 2024
General Mills Presentation at CAGNY 2024General Mills Presentation at CAGNY 2024
General Mills Presentation at CAGNY 2024
 
IPR Collaborators for Change Report: Research on the Relationship Between Com...
IPR Collaborators for Change Report: Research on the Relationship Between Com...IPR Collaborators for Change Report: Research on the Relationship Between Com...
IPR Collaborators for Change Report: Research on the Relationship Between Com...
 
SlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case studySlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case study
 
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptxLazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
 
Research Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slidesResearch Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slides
 
Kraft Heinz Presentation at the 2024 CAGNY.pdf
Kraft Heinz Presentation at the 2024 CAGNY.pdfKraft Heinz Presentation at the 2024 CAGNY.pdf
Kraft Heinz Presentation at the 2024 CAGNY.pdf
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Entrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior DevelopmentEntrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior Development
 
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
 
Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...
Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...
Danylo Fedirko: Leveraging AI in SEO and optimizing for SRE (ChatGPT and Bard...
 
2024-02 Augusta Gold Corporate Presentation
2024-02 Augusta Gold Corporate Presentation2024-02 Augusta Gold Corporate Presentation
2024-02 Augusta Gold Corporate Presentation
 
Let’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflowLet’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflow
 
Actionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdfActionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdf
 

Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean