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DEFINING THE RECIPIENT JOURNEY: The role of software in the hearing journey at Cochlear Toby Cumming,  Cochlear Jane Cockburn,  Cochlear Shane Morris,  Automatic Studio
 
The cochlear ear implant is the first and only device produced by mankind which effectively restores the use of one of the human senses. Professor Gustav Nossal, University of Melbourne
Cochlear Implant System Cochlear Implant Sound Processor
Where does the software fit?
A Lifetime Journey.... Lifetime Needs
The Challenge <10%
Personas Everywhere
Enter UX
KEY CONSIDERATIONS
New Users ,[object Object]
User Context
Agile Development
Medical Device
Long Development Cycles
So how did UX help?
THE PROTOTYPE JOURNEY
In the beginning...
The Living Spec
Prototype + Design Prototype Design
Prototype Pain Prototype
Prototype Pain Prototype Wireframe Doc Design
USABILITY TESTING
Usability Testing - Informal
Usability Testing - Formal
First Time Users
Expert users
Lessons Learnt
Use the Appropriate Tool
Team Involvement
Stakeholder Engagement
Bridging the Gap
Toby Cumming  [email_address] m Jane Cockburn  [email_address] Shane Morris [email_address]

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Defining the recipient journey ux

Editor's Notes

  1. 3 Lessons Learnt