My first PhD-based research presentation; a pre-proposal conceptual paper presentation.

1. Agent-Mediated Knowledge Management The Quest for (Locating) Knowledge Expert Authors : Shahrinaz Ismail, UCSI University Mohd Sharifuddin Ahmad, Universiti Tenaga Nasional CAIT2010, UKM, 27-28 Sep 2010

2. Introduction 6 Goal/objectives: leader of the industry, knowledge expert in the field 1 The people still find difficulties in searching/locating knowledge experts within the firm 2 High employee turnover RISK!! 3 4 5

3. Objectives of Research The processes involved may include identify, locate, acquire and match the knowledge users, experts and resources. 2 nd objective : To use software agent to mediate knowledge management processes based on the framework, which covers the reactive and proactive behaviours of the agent. Main objective : To develop a framework for a software agent to identify the required knowledge expert within and outside the organisational boundaries.

4. Scope of Research Body of knowledge : Focused on the knowledge retrieval and knowledge acquisition by identifying, locating and acquiring the matching expertise of the required knowledge Framework /model for software agent in its environments 1  within organisational boundaries (internal) in semantic web (external) to be tested 3  in an existing organisational environment supported by a prototype 2  simulation of the software agent A platform of knowledge experts’ profiles for proof of concept 4 possibility of the successful ‘perfect match’ on knowledge expert may be low  boundary of this research

5. Material & Methods Data Collection Questionnaire survey on PKM Interview on current state of IT infrastructure, OKM individual knowledge workers expert sampling how the individual knowledge worker performs task, identifies knowledge source, manages knowledge, manages source collected, and interprets or makes data available as and when it is needed Requires Findings on the behaviour of the knowledge agent will depend on two different situations: reactive search and proactive search

6. Material & Methods (cont’d) This Research Outcome A simulation of knowledge agent in locating knowledge expert With an experiment on real-world context The model will take into account: the knowledge sources related to knowledge worker how an agent would know/identify one particular knowledge entity to be relevant/suitable to one knowledge worker Two Aspects of identifying the Knowledge Expert: Proactive - agent assists human to match profile within organisation Reactive - agent understands from human and roams around in organisation to identify knowledge expert ? Semantic Web…?

7. Material & Methods (cont’d) NVivo Interview data analysis SPSS Questionnaire data analysis JACK Intelligent Agents application Simulation of the model Software/Application Methods

14. Discussion on AI in KM Classifications and Types of Agents Static vs. Mobility Deliberative vs. Reactive Autonomy, Cooperation or Learning Role-based Hybrid Collaborative Agents Hybrid/Heterogeneous Agents Reactive Agents Mobile Agents Interface Agents Information/Internet Agents 6 types of Agents (Ahmad, Ahmad & Yusof, 2008; Nwana & Ndumu, 1997) 5 classifications of Agents (Ahmad, Ahmad & Yusof, 2008) determines