Startup Customer Development<br />Sean Ellis 									<br />Seedcamp 2009 (London)<br />Sept 22, 2009<br />
#1 Startup Risk = Customers<br />Huge challenge to acquire & convert<br />Little useful guidance available<br />Hard to kn...
What Really Mattered on Road to IPOs?<br />Understand users and use cases<br />Focus on right metrics & optimize<br />Appl...
Primary Focus Now Critical Zone<br />Critical<br />Zone<br />IPOs<br />Growth Stage<br />Then light advising in growth sta...
Customer Development Framework<br />5<br />startup-marketing.com<br />
Growth Starts with the Product<br />6<br />startup-marketing.com<br />
What is Product/Market Fit?<br />People want/need your product<br />And they represent large enough market<br />Differenti...
“Life of any startup can be divided into two parts -before P/M fit and after P/M fit”<br />Marc Andreessen<br />Founder Ne...
PayPal’s Quest for P/M Fit<br />$200K seed funding - cryptography<br />“No one really needed it” Max Levchin<br />$4.5M VC...
Survey Your Product/Market Fit<br />Free template at Survey.io<br />10<br />startup-marketing.com<br />
Key Product/Market Fit Question<br />“How would you feel if you could no longer use Product?”<br />11<br />startup-marketi...
Transition to Growth<br />12<br />startup-marketing.com<br />
Transition to Growth<br />Track/report right metrics<br />Positioning (based on perceived value)<br />Viable economics (bu...
Optimize Before Growing<br />Landing pages<br />Funnel (acquisition through transaction)<br />12%<br />13%<br />8%<br />…<...
Scalable Growth Now Possible<br />15<br />startup-marketing.com<br />
Test from Free to Paid Channels<br />16<br />startup-marketing.com<br />
Driving/Managing Growth<br />Budget to maximize positive ROI spend<br />17<br />startup-marketing.com<br />
Improve Lifetime Value<br />Customer retention is critical<br />Cross/up sell additional products<br />This expands profit...
Complete Startup Pyramid<br />Growth<br />Optimize<br />Economics<br />Positioning<br />Product/Market Fit<br />Twitter:  ...
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Startup Customer Development (Seedcamp, London)

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This is the first major update to my slides on Slideshare in almost a year. My thinking has evolved significantly after helping take an additional 8 startups to market.

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  • Rational approach to customer acquisition for early-stage consumer companies.
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  • Startup success today becoming less mysterious
  • 40% to 100% proceed up pyramid
  • Startup Customer Development (Seedcamp, London)

    1. Startup Customer Development<br />Sean Ellis <br />Seedcamp 2009 (London)<br />Sept 22, 2009<br />
    2. #1 Startup Risk = Customers<br />Huge challenge to acquire & convert<br />Little useful guidance available<br />Hard to know where to start (hundreds of things you “could do”)<br />2<br />startup-marketing.com<br />
    3. What Really Mattered on Road to IPOs?<br />Understand users and use cases<br />Focus on right metrics & optimize<br />Apply engineering to marketing<br />Early execution is most critical<br />3<br />startup-marketing.com<br />
    4. Primary Focus Now Critical Zone<br />Critical<br />Zone<br />IPOs<br />Growth Stage<br />Then light advising in growth stage<br />4<br />startup-marketing.com<br />
    5. Customer Development Framework<br />5<br />startup-marketing.com<br />
    6. Growth Starts with the Product<br />6<br />startup-marketing.com<br />
    7. What is Product/Market Fit?<br />People want/need your product<br />And they represent large enough market<br />Differentiated from alternatives<br />Users will pay for your product<br />Or you are advertising supported<br />7<br />startup-marketing.com<br />
    8. “Life of any startup can be divided into two parts -before P/M fit and after P/M fit”<br />Marc Andreessen<br />Founder Netscape, Opsware, Ning<br />8<br />startup-marketing.com<br />
    9. PayPal’s Quest for P/M Fit<br />$200K seed funding - cryptography<br />“No one really needed it” Max Levchin<br />$4.5M VC funding - PDA payments<br />People preferred web demo (100X users)<br />$1.5B sale to eBay – web payments<br />9<br />startup-marketing.com<br />
    10. Survey Your Product/Market Fit<br />Free template at Survey.io<br />10<br />startup-marketing.com<br />
    11. Key Product/Market Fit Question<br />“How would you feel if you could no longer use Product?”<br />11<br />startup-marketing.com<br />
    12. Transition to Growth<br />12<br />startup-marketing.com<br />
    13. Transition to Growth<br />Track/report right metrics<br />Positioning (based on perceived value)<br />Viable economics (business model)<br />13<br />startup-marketing.com<br />
    14. Optimize Before Growing<br />Landing pages<br />Funnel (acquisition through transaction)<br />12%<br />13%<br />8%<br />…<br />14<br />startup-marketing.com<br />
    15. Scalable Growth Now Possible<br />15<br />startup-marketing.com<br />
    16. Test from Free to Paid Channels<br />16<br />startup-marketing.com<br />
    17. Driving/Managing Growth<br />Budget to maximize positive ROI spend<br />17<br />startup-marketing.com<br />
    18. Improve Lifetime Value<br />Customer retention is critical<br />Cross/up sell additional products<br />This expands profitable channels<br />18<br />startup-marketing.com<br />
    19. Complete Startup Pyramid<br />Growth<br />Optimize<br />Economics<br />Positioning<br />Product/Market Fit<br />Twitter: @seanellis<br />Blog: startup-marketing.com<br />

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