What things do I have to take into account?
“SOFTWARE AND SERVICE”

Agenda
What is SAAS?
+
Why SAAS?
+
Questions for your SAAS supplier
+
Software AND Service?
+

service CRM web-based CMS
business cloud computing multi-
SAAS
tenant e-mail SOA
shared data model video
conferencing central location
asp mashup virtualization
accounting software ownership
payroll

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That’s why SAAS:
Garantee
24/7
+
Scalability
Grow along with organizations
+
Availability
Right versions, fast deployment
+
Transparency
Usage and cost
+
Price
Pay-per-use
+
Flexible
Adaptive, configurable
+
But mainly:
+ Concentrate on core business

SAAS vs. ASP
ASP
SAAS
Legacy applications
Modern applications +
+
using webinterface Long term licences
+
Subscription
+ Upgrading is not easy
+
Patches, updates and
+ Customer owns the
+
new versions licence
SAAS-supplier owns
+
licence

Questions for the SAAS-supplier:
Where’s my data?
+
How modular is the service?
+
How configurable is the service?
+
How much do I pay and for what?
+
How long will I be stuck to a contract?
+
What is the support?
+
How portable is the data and configuration?
+
How easlily can the SAAS-environment be
+
migrated?
Is there a vendor lock-in?
+
How safe and secure is the service?
+

Where’s my data?
data
data data
data
data data
data
data
data
data
data
data data

How modular is the service?
Saas Service

How configurable is the service?
Saas Service

How portable is my data?
config
data
Saas Service Saas Service

Software AND Service
financieel
Your company
Your webservice
SAAS
ERP
Payroll
Doc.
Man.
Your application
CMS
E-
Database
mail
overheid vastgoed
Gemeentelijke
Basis
GBA-V
Administratie
Verstrekkingen

Software AND Service
Integration
+
Identity Management
+
SOA, BPM, Mashups
+
Standards?
+
Customizations
+
Advice, consultancy
+
Reporting
+
Support: Migration,Configuration
+

Vision
BPM Business Intelligence: KPIs,
Customers
Rule Engines dashboarding
integration: BPM, SOA, Mashups
SAAS CRM ERP E-mail Accounting CMS
Infrastructure
SAAS: “Sector as a Service”