The document discusses effective methods for evaluating and selecting an enterprise VoIP solution. It recommends defining requirements based on business needs and technical constraints, shortlisting potential suppliers, issuing a prescriptive tender, and thoroughly evaluating proposals against requirements through demonstrations, reference checks, and documentation reviews to select the optimal solution.

1. Enterprise VoIP 2008 Forum Effective methods for evaluating and selecting an enterprise VoIP solution 23 September 2008 Richard Tucker [email_address] 07979 835 027

3. Independent consultancy providing telecommunications advice for medium to large business. VoIP projects include 10,000+ ends covering government, charities, medium and large enterprises.

7. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP requirements User features – Desktop client

8. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP requirements User features – Mobile client

9. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP requirements User features – Single number reach / Single voicemail

10. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP requirements User features – Extension mobility and remote working

11. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP requirements User features – Click to Dial

12. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP requirements User features – Unified Messaging

14. Example roadmap - IT integration 1 2 3 UC element QTR3 08 QTR4 08 QTR1 09 QTR2 09 QTR3 09 IP Telephony Plan build CUCM6.1 maintain upgrade CUCM7.1 maintain IP Network Plan build QoS / PoE maintain maintain maintain Directory maintain Lotus/ Domino plan build Exchange 2007 maintain maintain Presence plan build Microsoft OCS maintain Messaging plan build Microsoft OCS maintain Mobile Telephony plan build plan build Blackberry Ent Server maintain Unified Messaging plan build Exchange 2007 maintain maintain

18. Effective methods for evaluating and selecting an enterprise VoIP solution Short listing VoIP suppliers Variety of vendor platforms Source: Gartner (August 2008)

19. Effective methods for evaluating and selecting an enterprise VoIP solution Short listing VoIP suppliers Variety of supplier partner levels

23. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP specific tender documentation A prescriptive tender aids comparison Failure condition Impact to business Immediate service unavailability Immediate service restrictions Lasting effects A single call processing server fails A single server directly supporting the call centre processing fails A single ISDN gateway fails A single voice recording server fails

24. Effective methods for evaluating and selecting an enterprise VoIP solution VoIP specific tender documentation A prescriptive tender aids comparison Failure condition Impact to business Immediate service unavailability Immediate service restrictions Lasting effects A single call processing server fails No affect No affect No affect A single server directly supporting the call centre processing fails Minimal affect – If the primary call centre server fails the “hot standby” server automatically resumes control Minimal – service will be affected for a few seconds during failover from the main server to the standby server None. When failed device becomes active it assumes control of contact centre services. A single ISDN gateway fails No affect for outbound traffic. Inbound calls redirected. No affect for outbound traffic. Inbound calls redirected. None. A single voice recording server fails Major affect. The solution only supports a single server. Major affect. The solution only supports a single server. Some. No calls will be recorded whilst server is down.

28. Independent consultancy providing telecommunications advice for medium to large business. Contact Richard Tucker [email_address] 07979 835 027