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Design
thinking on
public
services
CASE FROM MINAS GERAIS - BRAZIL
WWW.RAQUELCAMARGO.COM
Designing
policies for
teenage
pregnancy
CASE FROM MINAS GERAIS - BRAZIL
WWW.RAQUELCAMARGO.COM
ABOUT ME
RAQUEL CAMARGO
I used to work at the Minas Gerais Office for Strategic Priorities,
working in projects with the state’s MIT Media Lab membership
program.
We were engaged on strengthening Minas innovation ecosystem,
promoting interactions between MIT and Minas.
Still in Minas Gerais, I worked at Movimento Minas, an open
innovation project that seeks for the collective construction of
solutions to the challenges of Minas Gerais.
I have worked with marketing and communication with the design
thinking approach to try to create better public policies.
WWW.RAQUELCAMARGO.COM
DESIGN THINKING ON
PUBLIC SERVICES
HOW WE DID IT
LISTENING IDEAS ACTIONS
What was
the issue?
What were
the ideas
about it?
How were the
ideas tested?
WWW.RAQUELCAMARGO.COM
PROJECT DEVELOPED
BY PROJECT CALLED
"MOVIMENTO MINAS"
WWW.RAQUELCAMARGO.COM
CO-CONSTRUCTION OF
SOLUTIONS FOR THE MINAS
GERAIS STATE DEVELOPMENT
WWW.RAQUELCAMARGO.COM
THE FIRST THEME CHOOSEN
WAS THE TEENAGE
PREGNANCY
WWW.RAQUELCAMARGO.COM
PHASE 1: LISTENING
GOAL: UNDERSTAND THE
PROBLEM
What was the problem?
What we did to identify problems
What was the problem?
What we did to identify problems
on teenage pregnancy
Researches
Workshops with professionals
Info compilation
Workshops with adolescents
WWW.RAQUELCAMARGO.COM
Picture from Ricardo Kadowaki Portfolio
WWW.RAQUELCAMARGO.COM
It is a controversial theme: involves poor communities, morality and
cultural background
There are several problems related to teenage pregnancy
PHASE 1: LISTENING
What was the problem?
Teenage pregnancy itself is not
necessarily a problem
How could the government address
the theme?
WWW.RAQUELCAMARGO.COM
The lack of WELL-BEING
of the adolescent during her pregnancy
How could the government
address the theme?
Problem Chosen
WWW.RAQUELCAMARGO.COM
Time for ideas compilation
How we did it?
- events
- online research and forum
Phase 2: Ideas
What were the ideas?
WWW.RAQUELCAMARGO.COM
Total: 99 ideas
Compilation:
Fully integrated care
Better use of management tools in
the health system
Financial support for the teenager
family
Education
Self-esteem
Healthcare
Phase 2: Ideas
WWW.RAQUELCAMARGO.COM
Prototype definition
Result
Prototyping
Phase 3: Actions
How were the ideas tested?
WWW.RAQUELCAMARGO.COM
PERSONA AND PROTOTYPE
What is an "appropriaet aproach" for the pregnant teenagers?
WWW.RAQUELCAMARGO.COM
WWW.RAQUELCAMARGO.COM
PERSONA AND PROTOTYPE
The adolescents understood the actresses
messages.
They've interacted with the video, gave
opinions, remembered similar situations they
had lived, and discussed from the video's point
of view.
The persona is an important aspect of the
aproach.
It should be considered on public policy design
for pregnant teenagers
WWW.RAQUELCAMARGO.COM
PERSONA AND PROTOTYPE
They've interacted with the video, gave
opinions, remembered similar situations they
had lived, and discussed from the video's point
of view
The persona is an important aspect of the
aproach.
It should be considered on public policy design
for pregnant teenagers
WWW.RAQUELCAMARGO.COM
Innovation in municipalities
it's possible.
Digital Marketing and Design Thinking are
tools that suppot ideas and can accelerate
results
Thank you!
Raquel Camargo
www.raquelcamargo.com
raquelgcamargo@gmail.com
WWW.RAQUELCAMARGO.COM

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Designing policies for teenage pregnancy - Design Thinking and Innovation

  • 1. Design thinking on public services CASE FROM MINAS GERAIS - BRAZIL WWW.RAQUELCAMARGO.COM
  • 2. Designing policies for teenage pregnancy CASE FROM MINAS GERAIS - BRAZIL WWW.RAQUELCAMARGO.COM
  • 3. ABOUT ME RAQUEL CAMARGO I used to work at the Minas Gerais Office for Strategic Priorities, working in projects with the state’s MIT Media Lab membership program. We were engaged on strengthening Minas innovation ecosystem, promoting interactions between MIT and Minas. Still in Minas Gerais, I worked at Movimento Minas, an open innovation project that seeks for the collective construction of solutions to the challenges of Minas Gerais. I have worked with marketing and communication with the design thinking approach to try to create better public policies. WWW.RAQUELCAMARGO.COM
  • 4. DESIGN THINKING ON PUBLIC SERVICES HOW WE DID IT LISTENING IDEAS ACTIONS What was the issue? What were the ideas about it? How were the ideas tested? WWW.RAQUELCAMARGO.COM
  • 5. PROJECT DEVELOPED BY PROJECT CALLED "MOVIMENTO MINAS" WWW.RAQUELCAMARGO.COM
  • 6. CO-CONSTRUCTION OF SOLUTIONS FOR THE MINAS GERAIS STATE DEVELOPMENT WWW.RAQUELCAMARGO.COM
  • 7. THE FIRST THEME CHOOSEN WAS THE TEENAGE PREGNANCY WWW.RAQUELCAMARGO.COM
  • 8. PHASE 1: LISTENING GOAL: UNDERSTAND THE PROBLEM What was the problem? What we did to identify problems What was the problem? What we did to identify problems on teenage pregnancy Researches Workshops with professionals Info compilation Workshops with adolescents WWW.RAQUELCAMARGO.COM
  • 9. Picture from Ricardo Kadowaki Portfolio WWW.RAQUELCAMARGO.COM
  • 10. It is a controversial theme: involves poor communities, morality and cultural background There are several problems related to teenage pregnancy PHASE 1: LISTENING What was the problem? Teenage pregnancy itself is not necessarily a problem How could the government address the theme? WWW.RAQUELCAMARGO.COM
  • 11. The lack of WELL-BEING of the adolescent during her pregnancy How could the government address the theme? Problem Chosen WWW.RAQUELCAMARGO.COM
  • 12. Time for ideas compilation How we did it? - events - online research and forum Phase 2: Ideas What were the ideas? WWW.RAQUELCAMARGO.COM
  • 13. Total: 99 ideas Compilation: Fully integrated care Better use of management tools in the health system Financial support for the teenager family Education Self-esteem Healthcare Phase 2: Ideas WWW.RAQUELCAMARGO.COM
  • 14. Prototype definition Result Prototyping Phase 3: Actions How were the ideas tested? WWW.RAQUELCAMARGO.COM
  • 15. PERSONA AND PROTOTYPE What is an "appropriaet aproach" for the pregnant teenagers? WWW.RAQUELCAMARGO.COM
  • 17. PERSONA AND PROTOTYPE The adolescents understood the actresses messages. They've interacted with the video, gave opinions, remembered similar situations they had lived, and discussed from the video's point of view. The persona is an important aspect of the aproach. It should be considered on public policy design for pregnant teenagers WWW.RAQUELCAMARGO.COM
  • 18. PERSONA AND PROTOTYPE They've interacted with the video, gave opinions, remembered similar situations they had lived, and discussed from the video's point of view The persona is an important aspect of the aproach. It should be considered on public policy design for pregnant teenagers WWW.RAQUELCAMARGO.COM
  • 19. Innovation in municipalities it's possible. Digital Marketing and Design Thinking are tools that suppot ideas and can accelerate results Thank you! Raquel Camargo www.raquelcamargo.com raquelgcamargo@gmail.com WWW.RAQUELCAMARGO.COM