Quotes from Fusion 14: HDI and itSMF USA's Conference for Service Management
1. THE QUOTES
The best quotes from HDI and itSMF USA’s
conference for IT service management.
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2. Asking ”WHY" multiple
times may show
relationships between
problems and root
causes.
Jayne Groll
@ITSM_Jayne
Photo: Gisela Giardino via Creative Commons
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3. If you haven't won the
HEARTS and MINDS of the
people, your ITSM program
will fail.
David Mainville
@Mainville
Photo: Sammis Reachers via Creative Commons
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4. When you achieve your
dreams, it is not what you get,
it's who you become.
Diana Nyad
Photo: Luke Detwiler via Creative Commons
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5. How well do you
KNOW your
employees?
Learn about them to
break down barriers.
Eddie Vidal
@eddievidal
Photo: Giuseppie Bognanni via Creative Commons
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6. I think DevOps is the same thing with a very
different name for explaining ITSM and cloud.
John Clark
@CyberJMC66
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7. EVERY time
someone
suggests
something new to
measure, STOP
MEASURING THREE
other things.
Matt Hooper
@VigilantGuy Photo: Kurtis Garbutt via Creative Commons
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8. Don’t do
anything
without
ENTHUSIA
STIC
agreement
between
both
parties.
Thom Salo
@theITColonel Photo: Momo via Creative Commons
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9. Do not sit in a
meeting of IT
managers and make
decisions for your
customers. ASK YOUR
CUSTOMERS.
Rae Ann Bruno
@RaeAnnBruno
Photo: InfusionSoft via Creative Commons
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10. You won't know
you're
SUCCESSFUL in
telling a story
until you hear
people telling it
TO SOMEONE ELSE.
Kirk Weisler
@kirkweisler
Photo: Kris Krug via Creative Commons
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11. BREAK
is the
important part
of
breakthrough.
Matthew May
@MatthewEMay
Photo: dfinnecy via Creative Commons
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12. Learn to act,
not REACT.
Tim Gard
@funwithtim
Photo: Quinn Dombrowski via Creative Commons
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13. There is not a SUCCESSFUL parent on the
planet who's only ever had to say
something ONCE.
Kirk Weisler
@kirkweisler
Photo: Ana Jutatip via Creative Commons
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14. Making
people laugh
is a great
change agent.
Tim Gard
@funwithtim
Photo: Kathy via Creative Commons
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15. Photo: esSos.devia Creative Commons
Being a good
leader or
manager is
understanding
people NOT
like you.
Connie Podesta
@Connie_Podesta
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16. TELL PEOPLE
WHAT YOU CAN DO
TELL ‘EM
WHAT YOU CAN’T DO
DON’T TELL THEM
WHAT YOUR POLICY IS
Tim Gard
@funwithtim
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17. Congratulations to this year’s itSMF USA award
recipients:
Award Recipient
Member of the Year Lisa Kaas
itSMF USA Local Interest Group of the Year Los Angeles
Special Interest Group of the Year Higher Education
President's Award Recipient Eddie Vidal
Western Region Project of the Year
(AlsoUSA Project of the Year, Overall)
Los Angeles County
Central Region Project of the Year Medtronic
Eastern Region Project of the Year McMaster University
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18. See you next year! November 1 - 4, 2015
@G2G3Americas
americas.g2g3.com
972-381-0077
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