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12 July 2016
The PhUSE Framework for the
Adoption of Cloud Technology in the
Regulated Life Sciences Industry
A Pistoia Alliance Debates Webinar
Chaired by Tony Hewer – Medidata Solutions Inc.
This webinar is being recorded
©PistoiaAlliance
The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 3
Tony Hewer Senior Quality & Regulatory Affairs Director, Medidata
Tony has worked at Medidata – the leading Software-as-a-Service company in Clinical Research for the past 9 years.
Previously, Tony held various senior IT-related positions within Pfizer for 10 years in EMEA and APAC. His pre-life-
science career included over 20 years in the financial sector, the travel industry and academia.
Chris Whalley, Global Security Assurance, Amazon Web Services
Chris leads the global security assurance program for healthcare and life sciences at AWS. With a background
spanning discovery, development, manufacturing and healthcare delivery settings, Chris brings 17 years’ experience
delivering high quality risk & compliance solutions for computerized systems.
Daniel Dziadiw, Director, IT Compliance and Risk Management, Merck
Daniel has worked at Merck for 15 years, with 28 years total professional Experience, 24 years in the
Pharmaceutical Industry. He worked in many areas in Engineering and Information Technology supporting various
areas including Manufacturing, Clinical Supplies, Chemical Development, Regulatory Affairs, and IT Compliance.
Anders Vidstrup, Senior IT Quality SME, Quality & Security, NNIT A/S
Anders has worked in the Novo Nordisk group for over 15 years; the last 5 year as quality responsible for GXP
deliverables to NNIT A/S customers. Before that, he has been responsible for quality for applications as
infrastructure both in GMP and GCP areas as well as production facilities. Experienced in handling inspections by
authorities.
Bill Telford, Director, ITS Security, R&D, Sanofi
Bill has work at Sanofi for 28 years, the last 10 of which focused on IT Security and enabling the secure/safe use of
technology. Bill has a total of 37 years working in Information Technology across Financial, Retail, Manufacturing
and Health Care industries.
©PistoiaAlliance
Agenda
The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 4
• PhUSE organization - Tony
• Our Working Group - Tony
• Key aspects of the Framework – Chris, Anders,
Bill, Dan
• Q&A - All
©PistoiaAlliance
Poll Question 1: Had you heard
of PhUSE before today?
A. Yes. In fact I am/my company is a member
B. Yes. I know quite a bit about PhUSE
C. I have heard of PhUSE but don't know too much about it
D. I have never heard of PhUSE
©PistoiaAlliance
PhUSE – Pharmaceutical User
Software Exchange
The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 6
• Formed in 2004
• Today, >6000 member worldwide
• Not-for-profit organization
• Run by volunteers
• Roots: a conference for European Statistical
Programmers
• Today: a global platform for the discussion of topics
encompassing the work of Data Managers,
Biostatisticians, Statistical Programmers and eClinical IT
professionals
• Stakeholders with EMA, FDA (+ Computational Sciences
Symposium) and PMDA
• Visit phuse.eu
©PistoiaAlliance
Our Working Group
The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 7
• Formed in 2013 via PRISME to PhUSE
• Operating within the PhUSE/FDA Computational
Sciences Symposium’s Emerging Trends/Technologies
Stream
• 2013/2014: Team formation, brainstorming, case-studies
-> framework concept; engagement with FDA
• Q1-2014: Test concept; CSS in MD
• 2014/2015: Team consolidation, framework content
refinement
• Q4-2015: New “published” framework; engagement with
EMA
• >2015: More iterative refinement
Framework link: https://s3-us-west-
2.amazonaws.com/phuse/public/PhUSE+Cloud+Doc+13-Nov-2015.pdf
©PistoiaAlliance
Potential Benefits
• Scalability
• On-demand usage - > Fixed cost reduction
• Fault tolerance
• High availability
• Commoditization of computing, storage and
networking
• Speed (of deployment)
• Measureable
8The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
©PistoiaAlliance
Issues (?) Identified
The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 9
• NOT technology
• Evolution of approaches, terminology, understanding,
jargon
• A perception of diversified controls, roles and
responsibilities – client, supplier, sub-suppliers  more
complex “IT supply chains”
• Absence of standards [applicable for GxP]
• SIMT apps
• QMS fitness for purpose
• Brings long-standing issues to the fore…privacy, legacy
architectures, [truly] internationalized solutions
Park these thoughts…….
©PistoiaAlliance
Background – Technology Evolution
WHY
2000-2010 2010-20201990-20001980-1990
WHERE
Dedicated On Prem
Hosted /
Portals
Apps
WHO
Specialists
Key
Contributors
All
Employees
Everyone
Need Speed Convenience Productivity
Computerized Systems Used
in Clinical Investigations21CFRpart11
Annex 11
General Principles of Software Validation; Final
Guidance for Industry and FDA Staff
CGMP Applicability To
Hardware and Software
Electronic Source Data in
Clinical Investigations
Virtualization
10The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
©PistoiaAlliance
Framework Tenets
The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 11
• Living framework document – wiki-like
• Technology has – and will – change rapidly; Life
Science companies changing too; synergy!
• Bake in flexibility and technology-neutrality to
processes – get things right at policy level
• Leverage NIST1 and ISO/IEC 177882 and 177893 –
no need to reinvent
• Embrace cloud to stay/become innovative in use of
technology – but, “stay in control” as per predicate
rules
1 http://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication800-145.pdf
2 http://www.iso.org/iso/catalogue_detail?csnumber=60544
3 http://www.iso.org/iso/catalogue_detail?csnumber=60545
©PistoiaAlliance
Stylized EDC/CTMS (etc) Cloud setup
12
SaaS – Web Apps
Facilities
Networks
Compute & Data Storage
Hypervisor - V
OS’s
Solution Stack
Multiple, connected, resilient
SaaS/PaaS – configurable recipes
PaaS – standardized/programmable
IaaS – standardized/programmable
IaaS – commoditized
IaaS – commoditized
Internet
“Users”
Various apps of various architecture SaaS
&
PaaS
IaaS
G1
G4/5
G1/5
G4/5
G1/3
G1
G1
12The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
©PistoiaAlliance
4 Key Roles (q.v. ISO 17788/ISO 17789 )
• Cloud Service Customer: In the context of GxP, these are generally the
organizations or entities that purchase/use the cloud services to support their GxP-
regulated activities. They are generally billed for the cloud services they consume,
and depending on the services requested (IaaS, PaaS, SaaS), their activities, use
cases and GxP requirements may vary.
• Cloud Service Provider: Organizations or entities responsible for providing cloud
services to customers. The activities that the cloud providers perform will vary
depending on their particular service offerings and can include building, deploying,
operating and maintaining the cloud apps, infrastructure and associated service
layers.
• Cloud Service Broker: These are the organizations or entities that manage the
configuration, delivery and use of cloud services on behalf of the cloud customer. For
example, cloud managers may perform infrastructure change control activities on the
infrastructure built using general purpose, commercial cloud services.
• Cloud Auditor: A cloud auditor is a party that is qualified to conduct assessments of
the cloud provider and the cloud infrastructure underlying the IaaS, PaaS, SaaS
services. The auditor may be an independent third party such as a third party
assessment organization (3PAO) or can also be a member of the consumer, provider
or manager organization.
13The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
©PistoiaAlliance
Cloud “Supply Chains” – Example 1
Cloud Service Customer Cloud Service Provider (PaaS/SaaS)
Cloud Service Provider (IaaS)Cloud Service Broker
Cloud Service Auditor
Cloud Service Provider (IaaS)
Cloud Service Provider (PaaS/SaaS)
Cloud Service Broker
Cloud Service Auditor
14The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
©PistoiaAlliance
Cloud “Supply Chains” – Example 2
Cloud Service Customer Cloud Service Provider (PaaS/SaaS)
Cloud Service Provider (IaaS)Cloud Service Broker
Cloud Service Auditor
Cloud Service Provider (IaaS)
Cloud Service Provider (PaaS/SaaS)
Cloud Service Broker
Cloud Service Auditor
15The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
©PistoiaAlliance
Cloud “Supply Chains” – Example 3
Cloud Service Customer
Cloud Service Provider (PaaS/SaaS)
Cloud Service Provider (IaaS)Cloud Service Broker
Cloud Service Auditor
Cloud Service Provider (IaaS)
Cloud Service Provider (PaaS/SaaS)
Cloud Service Broker
Cloud Service Auditor
16The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
©PistoiaAlliance
Poll Question 2: Has your
organization implemented any
cloud-based GxP solutions??
A. Yes, on a small scale
B. Yes, it's part of our strategy
C. No
D. I don’t know
©PistoiaAlliance
Summary
• Benefits of the cloud are driving transformation
in scalability, agility, and automation of life
sciences operations
• Use of the cloud in regulated systems requires
re-thinking QMS practices for scalability, agility,
and automation.
• PhUSE’s cloud working group framework
provides applied practical guidance for cloud-
friendly QMS practices
• Come help us grow the framework!
Audience Q&A
Please use the Question function in GoToMeeting
info@pistoiaalliance.org @pistoiaalliance www.pistoiaalliance.org
Many thanks for your attendance and engagement

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Pistoia Alliance Debates: PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Science, 12th July 2016

  • 1. 12 July 2016 The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry A Pistoia Alliance Debates Webinar Chaired by Tony Hewer – Medidata Solutions Inc.
  • 2. This webinar is being recorded
  • 3. ©PistoiaAlliance The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 3 Tony Hewer Senior Quality & Regulatory Affairs Director, Medidata Tony has worked at Medidata – the leading Software-as-a-Service company in Clinical Research for the past 9 years. Previously, Tony held various senior IT-related positions within Pfizer for 10 years in EMEA and APAC. His pre-life- science career included over 20 years in the financial sector, the travel industry and academia. Chris Whalley, Global Security Assurance, Amazon Web Services Chris leads the global security assurance program for healthcare and life sciences at AWS. With a background spanning discovery, development, manufacturing and healthcare delivery settings, Chris brings 17 years’ experience delivering high quality risk & compliance solutions for computerized systems. Daniel Dziadiw, Director, IT Compliance and Risk Management, Merck Daniel has worked at Merck for 15 years, with 28 years total professional Experience, 24 years in the Pharmaceutical Industry. He worked in many areas in Engineering and Information Technology supporting various areas including Manufacturing, Clinical Supplies, Chemical Development, Regulatory Affairs, and IT Compliance. Anders Vidstrup, Senior IT Quality SME, Quality & Security, NNIT A/S Anders has worked in the Novo Nordisk group for over 15 years; the last 5 year as quality responsible for GXP deliverables to NNIT A/S customers. Before that, he has been responsible for quality for applications as infrastructure both in GMP and GCP areas as well as production facilities. Experienced in handling inspections by authorities. Bill Telford, Director, ITS Security, R&D, Sanofi Bill has work at Sanofi for 28 years, the last 10 of which focused on IT Security and enabling the secure/safe use of technology. Bill has a total of 37 years working in Information Technology across Financial, Retail, Manufacturing and Health Care industries.
  • 4. ©PistoiaAlliance Agenda The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 4 • PhUSE organization - Tony • Our Working Group - Tony • Key aspects of the Framework – Chris, Anders, Bill, Dan • Q&A - All
  • 5. ©PistoiaAlliance Poll Question 1: Had you heard of PhUSE before today? A. Yes. In fact I am/my company is a member B. Yes. I know quite a bit about PhUSE C. I have heard of PhUSE but don't know too much about it D. I have never heard of PhUSE
  • 6. ©PistoiaAlliance PhUSE – Pharmaceutical User Software Exchange The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 6 • Formed in 2004 • Today, >6000 member worldwide • Not-for-profit organization • Run by volunteers • Roots: a conference for European Statistical Programmers • Today: a global platform for the discussion of topics encompassing the work of Data Managers, Biostatisticians, Statistical Programmers and eClinical IT professionals • Stakeholders with EMA, FDA (+ Computational Sciences Symposium) and PMDA • Visit phuse.eu
  • 7. ©PistoiaAlliance Our Working Group The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 7 • Formed in 2013 via PRISME to PhUSE • Operating within the PhUSE/FDA Computational Sciences Symposium’s Emerging Trends/Technologies Stream • 2013/2014: Team formation, brainstorming, case-studies -> framework concept; engagement with FDA • Q1-2014: Test concept; CSS in MD • 2014/2015: Team consolidation, framework content refinement • Q4-2015: New “published” framework; engagement with EMA • >2015: More iterative refinement Framework link: https://s3-us-west- 2.amazonaws.com/phuse/public/PhUSE+Cloud+Doc+13-Nov-2015.pdf
  • 8. ©PistoiaAlliance Potential Benefits • Scalability • On-demand usage - > Fixed cost reduction • Fault tolerance • High availability • Commoditization of computing, storage and networking • Speed (of deployment) • Measureable 8The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
  • 9. ©PistoiaAlliance Issues (?) Identified The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 9 • NOT technology • Evolution of approaches, terminology, understanding, jargon • A perception of diversified controls, roles and responsibilities – client, supplier, sub-suppliers  more complex “IT supply chains” • Absence of standards [applicable for GxP] • SIMT apps • QMS fitness for purpose • Brings long-standing issues to the fore…privacy, legacy architectures, [truly] internationalized solutions Park these thoughts…….
  • 10. ©PistoiaAlliance Background – Technology Evolution WHY 2000-2010 2010-20201990-20001980-1990 WHERE Dedicated On Prem Hosted / Portals Apps WHO Specialists Key Contributors All Employees Everyone Need Speed Convenience Productivity Computerized Systems Used in Clinical Investigations21CFRpart11 Annex 11 General Principles of Software Validation; Final Guidance for Industry and FDA Staff CGMP Applicability To Hardware and Software Electronic Source Data in Clinical Investigations Virtualization 10The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
  • 11. ©PistoiaAlliance Framework Tenets The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry 11 • Living framework document – wiki-like • Technology has – and will – change rapidly; Life Science companies changing too; synergy! • Bake in flexibility and technology-neutrality to processes – get things right at policy level • Leverage NIST1 and ISO/IEC 177882 and 177893 – no need to reinvent • Embrace cloud to stay/become innovative in use of technology – but, “stay in control” as per predicate rules 1 http://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication800-145.pdf 2 http://www.iso.org/iso/catalogue_detail?csnumber=60544 3 http://www.iso.org/iso/catalogue_detail?csnumber=60545
  • 12. ©PistoiaAlliance Stylized EDC/CTMS (etc) Cloud setup 12 SaaS – Web Apps Facilities Networks Compute & Data Storage Hypervisor - V OS’s Solution Stack Multiple, connected, resilient SaaS/PaaS – configurable recipes PaaS – standardized/programmable IaaS – standardized/programmable IaaS – commoditized IaaS – commoditized Internet “Users” Various apps of various architecture SaaS & PaaS IaaS G1 G4/5 G1/5 G4/5 G1/3 G1 G1 12The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
  • 13. ©PistoiaAlliance 4 Key Roles (q.v. ISO 17788/ISO 17789 ) • Cloud Service Customer: In the context of GxP, these are generally the organizations or entities that purchase/use the cloud services to support their GxP- regulated activities. They are generally billed for the cloud services they consume, and depending on the services requested (IaaS, PaaS, SaaS), their activities, use cases and GxP requirements may vary. • Cloud Service Provider: Organizations or entities responsible for providing cloud services to customers. The activities that the cloud providers perform will vary depending on their particular service offerings and can include building, deploying, operating and maintaining the cloud apps, infrastructure and associated service layers. • Cloud Service Broker: These are the organizations or entities that manage the configuration, delivery and use of cloud services on behalf of the cloud customer. For example, cloud managers may perform infrastructure change control activities on the infrastructure built using general purpose, commercial cloud services. • Cloud Auditor: A cloud auditor is a party that is qualified to conduct assessments of the cloud provider and the cloud infrastructure underlying the IaaS, PaaS, SaaS services. The auditor may be an independent third party such as a third party assessment organization (3PAO) or can also be a member of the consumer, provider or manager organization. 13The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
  • 14. ©PistoiaAlliance Cloud “Supply Chains” – Example 1 Cloud Service Customer Cloud Service Provider (PaaS/SaaS) Cloud Service Provider (IaaS)Cloud Service Broker Cloud Service Auditor Cloud Service Provider (IaaS) Cloud Service Provider (PaaS/SaaS) Cloud Service Broker Cloud Service Auditor 14The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
  • 15. ©PistoiaAlliance Cloud “Supply Chains” – Example 2 Cloud Service Customer Cloud Service Provider (PaaS/SaaS) Cloud Service Provider (IaaS)Cloud Service Broker Cloud Service Auditor Cloud Service Provider (IaaS) Cloud Service Provider (PaaS/SaaS) Cloud Service Broker Cloud Service Auditor 15The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
  • 16. ©PistoiaAlliance Cloud “Supply Chains” – Example 3 Cloud Service Customer Cloud Service Provider (PaaS/SaaS) Cloud Service Provider (IaaS)Cloud Service Broker Cloud Service Auditor Cloud Service Provider (IaaS) Cloud Service Provider (PaaS/SaaS) Cloud Service Broker Cloud Service Auditor 16The PhUSE Framework for the Adoption of Cloud Technology in the Regulated Life Sciences Industry
  • 17. ©PistoiaAlliance Poll Question 2: Has your organization implemented any cloud-based GxP solutions?? A. Yes, on a small scale B. Yes, it's part of our strategy C. No D. I don’t know
  • 18. ©PistoiaAlliance Summary • Benefits of the cloud are driving transformation in scalability, agility, and automation of life sciences operations • Use of the cloud in regulated systems requires re-thinking QMS practices for scalability, agility, and automation. • PhUSE’s cloud working group framework provides applied practical guidance for cloud- friendly QMS practices • Come help us grow the framework!
  • 19. Audience Q&A Please use the Question function in GoToMeeting

Editor's Notes

  1. Carmen
  2. Carmen
  3. Tony, Dan, Chris, Anders, Suzanne, Bill
  4. Tony
  5. Tony
  6. Tony
  7. Anders
  8. Chris
  9. Chris
  10. Anders
  11. Dan
  12. Dan
  13. Bill – e.g. Sanofi – Medidata (SaaS) – AWS+Medidata (IaaS) In case you are wondering about the blue background; it’s meant to represent the “whole solution space” (with multiple parties and multiple roles operating).
  14. Bill An example here – at least in outline; Anders – can you help? To be clear here (and on the previous and following slides): the yellow bi-directional arrows are intended to represent contractual relationships between the parties inside which the roles exist. The black lines, in this case, is where a third party/parties are exercising OPERATIONAL control over the providers – essentially on behalf of (aka delegated by) the CS Provider in the scope of their contract with the CS Broker.
  15. Bill This is attempting to illustrate in-house private cloud but, hosted externally by IaaS provider. Worth repeating that the Cloud Service Auditor role is not well defined – that’s going to be one of our next steps in the framework.