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1. The Aspects of Team Building and Communication Nova University Nursing Program October 5, 2010 Miami Florida Hidden Solutions Performance Through Culture

2. Th e Ag e nda Introduction & Ice Breaker Part A: Communication Part B: Team Building Part C: Fun Exercises Q&A, Conclusions and Feedback Solutions Performance Through Culture

3. Before we begin…… Z

4. Y o urself Intr o duce Solutions Performance Through Culture

5. D e fine Y ou rself

6. Vi agra & Effects Side

7. P U R P O S E F U L L I F E 20/20 20/100 20/70 20/50 Have we lost sight of real purposeful life?

8. Perfection? Consistency? Enable advanced research? Fast response? Compliance with policies and procedures? Providing a good, usable service? Challenging professional workplace Quick recovery and returning to normal life? Total patient service’s satisfaction? What is the Purpose of a Hospital? Delighting or pleasing patients ? Affordable health care? Solutions Performance Through Culture

9. To the R elevant V alue Delive S take holders R ing Solutions Performance Through Culture

10. Solutions Performance Through Culture Formulating Coding Transmitting Receiving Decoding Reaction

11. “ Listening is… “ … Hearing With a Passion ” Doron Zilbershtein

12. The D i vers i f i ed Tea m

14. What is a Team ?

15. Forming Performing Adjourning Norming Storming

16. Next ? What’s Solutions Performance Through Culture

17. The Natural Leader… Solutions Performance Through Culture

18. Theor i es Embrac i ng Solutions Performance Through Culture

20. questio n s? A n y Solutions Performance Through Culture