Human Factors Keynote talk BP AGT Conference Baku June 14
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Keynote speaker for President BP AGT at annual Contractor Safety Forum. Update on Human Factors in Oil and Gas Industry and OGP WOCRM Recommended Practice.
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Human Factors Keynote talk BP AGT Conference Baku June 14
- 1. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures Phil Smith MD Critical Team Performance Human Factors in Critical Teams BP Azerbaijan June 2014
- 2. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • In the past 12 months what has changed in your industry with regards to Human Factors Awareness…..? • More papers • More training • More understanding • More acceptance
- 3. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • Why incidents happen…..
- 4. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures PERFORMANCE VERY UNSAFE SPACE Belief Systems. Life Pressures Working at height over 6ʼ’ – wear safety harness INDIVIDUAL BENEFITS Wet, slippy conditions so will wear safety harness today Only on HSSE visit / audit days or manager watching Perceived vulnerability INCIDENT
- 5. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • Conformance to Procedures • Leadership
- 6. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures What causes the breakdown in Conformance to Procedures? • Not following existing procedures • Violations by Individuals / Groups • Human Error • Time and Job pressure • Checklists are not available • A focus on today’s problems • Limited employee involvement • Issues with Supervision and complacency.
- 7. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures
- 8. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures
- 9. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures
- 10. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures
- 11. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures All personnel must be made aware of their obligation to Stop work that they consider to be unsafe and continue to ask themselves and those that work with them – is it Safe to continue.
- 12. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures Oil and Gas Industry embracing Crew Resource Management……
- 13. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures Well Operations Crew Resource Management Recommended Practice
- 14. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures Aims of WOCRM: - Perform effectively in a Team context in safety critical operations. - Have the courage and willingness, where necessary to intervene – and accept interventions from others – in a timely and effective manner.
- 15. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • Help members of the Well Operations Crew recognise when either their own behaviour, or their actions may be interfering with required standards of effective team working and interpersonal behaviours. • Help Well Operations Crew develop and practice the cognitive and behavioural skills to be able to continue to think, communicate and act as an effective team member, particularly under rapidly changing situations associated with high levels of pressure and stress.
- 16. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • WOCRM Programme • Situation Awareness • Decision Making • Communication • Teamwork • Leadership • Fatigue and Stress
- 17. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • Understand how problems can be caused in Well Operations with decision errors e.g. confirmation bias and task fixation. • Understand the requirements of good communication relating to a crew, management and other shifts.
- 18. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • Understand your own role within the team. • Discuss who is ‘the team’ in a wells operation specific to you. • Recognise the traits of good, effective leadership and followership and the typical problems that can relate to inadequate leadership.
- 19. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • Understand the importance of setting and maintaining high standards. • Recognise the causes and effects of stress at work.
- 20. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • How does this work? • Generative Organisations • Foresight • Belief • Commitment • Long-term view
- 21. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • WOCRM is a skill-set • Work place based training • Work place based coaching • Work as a team – train as a team • Coaching is the key to behavioural change
- 22. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures
- 23. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • 6 Modules • 2-3 hours each • Delivered individually • Follow up coaching • Delivered as a package • 3 per day • All 6 over 2 days • Follow up coaching
- 24. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures • Challenge….. • As leaders, how can you make the Caspian region the leading Generative WOCRM region in the World and create champions of best practice across the whole sphere of Well Operations?
- 25. Critical Team Performance Passionate about Excellence 2014 Human Factors Awareness - Improving Conformance to Procedures Phil Smith MD Critical Team Performance Thank you www.criticalteamperformance.co.uk