1. Welcome…

2. Agenda
 Introductions
 Welcome
 Overview of Marco
 Overview of Mitel
 User Experience
 Microsoft Demo
 Wrap Up/Next Step
Discussion

3. Objective
To understand
<insert customer
name>’s business
objectives and
demonstrate Marco’s
capabilities so we can
expand our relationship.

4. History of Success
 1930
 1973
 1975
 1985
 1997
 2001
 2002
 2002
 2005
 2010
The Typewriter Shop
Marco
Copiers
Voice & Data Networks
ISO Certification
100% ESOP
Audio/Video Systems/
Facility Security
Document Management/Workflow
Managed Services
LEAN Continuous Improvement Process

5. Mission
To help our customers
effectively apply
technology that
contributes to their
success.

6. Minnesota
 Alexandria
 Bemidji
 Brainerd
 Detroit Lakes
 Mankato
 Minneapolis/St. Paul
 Rochester
 St. Cloud
North Dakota
 Fargo/Moorhead
 Grand Forks
South Dakota
• Sioux Falls
Iowa
 Decorah
Service Where You Need It

7. Expect Satisfaction – Best Product, Service & Price
Q#1 - This is a fun and friendly place to work
217 of 237 employees agreed or strongly agreed
Q#8 – I like what I do at Marco
231 of 237 employees agreed or strongly agreed
Q#11 – I feel Marco is a good corporate citizen
226 of 237 employees agreed or strongly agreed

8. Marco was honored as one of the Top 25 Best Companies
to Work for in America, a Minnesota Work-Life Champion
and the MN ESOP Company of the Year.
Employee Satisfaction

9. 1994 191 2 11
1995 164 6 9
1996 102 3 6
1997 125 4 5
1998 191 5 15
1999 139 2 3
2000 220 5 3
2001 255 5 6
2002 317 3 43
2003 322 3 47
2004 299 4 35
2005 280 2 28
2006 384 2 35
2007 385 5 35
2008 520 4 41
2009 707 8 38
TOTALS 4,601 63 360
Year Yes No Maybe
“If you had the opportunity, would you recommend Marco?”
Customer Satisfaction

10. Marco is a proud sponsor and
contributor to programs that
benefit the communities we
serve.
 Central Minnesota Community
Foundation - Business Award in
Philanthropy – 2009
 Minnesota Keystone contributor
since 1981
Do Well, Do Good

11.  Voice
 Data
 Video
 Print
Connecting the power
of the network.

12.  System planning and
design
 System implementation
 Project management
 Help desk support
 System Training
150 professional
services staff:
Technical Expertise

13. Strategic Partners

14. Enterprise Accounts
University of Minnesota

15. Agenda
 Introductions
 Welcome
 Overview of Marco
 Overview of Mitel
 User Experience
 Microsoft Demo
 Wrap Up/Next Step
Discussion