Managing High Performance teams is one of my greatest joys. Here are some notes from leadership sessions at the Association of College and University Printers in April of 2014. How can I help you?

1. High Performance Team
Building
A few notes on developing and keeping high
performance teams in today’s high change
world

2. When you undervalue who you are, the world will
undervalue what you do and vice versa. Suze Orman
Over time and travel, I’ve had the
opportunity to serve in mission
and team turnarounds in retail,
healthcare, non-profit, insurance,
and cities. The team is what
makes it happen.

3. EPA NAIC
Variable
OnDemand
Short Run
Digital
Prepress SOX
Privacy ISO
HR
Versions
Automation
Software
New Colors
Consistency
Marketing
Press operator training
LEAN
Files
Turnaround
Expectations

4. Build One Brick At A Time
 Meet Needs
 Balance Environment
 Leverage Stress
 Stretch Thoughts
 Build Confidence
 Train
 Bold
 Expectations
 Fair Play
 Common Language
 Recruit Winners
 Big Events

5. Maslow’s Hierarchy
Self Actualization
Personal growth and fulfillment
Esteem
Achievement, status, responsibility, reputation
Belonging
Family, affection, relationships, work group
Safety
Protection, security, order, law, limits, stability
Physiological
Basic life needs – air, food, drink, shelter, warmth, sleep

6. Maslow’s Hierarchy
Self Actualization
Esteem
Belonging
Safety
Physiological

7. High Performance Teams
 Set the bar at the upper echelon
 Self Actualization
 Esteem
 Keep the lower two tended always
 Safety
 Physiology
 Maintain Belonging

8. Herzberg
Motivators
1) Achievement
2) Recognition
3) Work itself
4) Responsibility
5) Advancement
6) Growth
DeMotivators
1) Company policy and
administration
2) Supervision
3) Interpersonal Relationships
4) Working conditions
5) Salary
6) Status
7) Security

9. Balance The Environment
Isolation
Pressure
Poor working
conditions
Varied work
Good pay
Control own work
Increase
Motivators
Reduce
DeMotivators

10. High Change = High Stress
 Eustress – Stress that builds.
 Dis-Stress – Stress that disses.

11. Stretch Thoughts
 Get visible under problems
 Find ways to be bigger than you are
 Helping others stretch to new achievements
builds camaraderie and commitment.

12. Confidence Builders
 Encourage ownership
 Develop visible accountability
 Require synergy

13. Training
 Continual learning environment
 Be committed yourself
 If it ain’t broke, break it.

14. Boldness
 Find some unmet need and fill it.
 Act first, ask permission second.
 Give people a path to follow.

15. Expectations
 Set the bar higher.
 Stand out.
 Make them clear.

16. Common Language
 Make it owned
 Make it plain
 Make it visual

17. Fair Play
 Eliminate the bottom.
 Reward the top.
 Encourage the middle.

18. Recruit Winners
 Character
 Competency
 Chemistry

19. Do Big Events
 Passion.
 Leverage the opportunity.
 Take risks.

20. Thank You
Phil Larson
phil@shepherdok.com
Shepherdok.com
GCworldbiz.com
Cell: (405) 388-8037