Scorecard: Our framework is applied through a scorecard<br /><ul><li>“Operating” Scorecard uses available tools to evaluat...
Using the scorecard to compare hubs<br />OPEN vs. Financial Services <br />Interaction<br />Engagement<br />
Scorecard: OPEN’s score<br />
Integration<br />Engagement	<br />Using the scorecard to place OPEN in a competitive landscape<br />
Appendix: Scoring System<br />Engagement Scoring Methodology<br /><ul><li>Sub-dimnesions are weighted 10% for Involvement,...
Appendix: Indexes of Scored Companies<br />Engagement Scores<br />
Appendix: Indexes of Scored Companies<br />Integration Scores<br />
Index of Scored Hubs<br />Appendix: Indexes of Scored Companies<br />
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V.3 slides

  1. 1. Scorecard: Our framework is applied through a scorecard<br /><ul><li>“Operating” Scorecard uses available tools to evaluates the customer experience online in two dimensions – Engagement and Integration</li></ul>Influence<br />Integration<br />Involvement<br />
  2. 2. Using the scorecard to compare hubs<br />OPEN vs. Financial Services <br />Interaction<br />Engagement<br />
  3. 3. Scorecard: OPEN’s score<br />
  4. 4. Integration<br />Engagement <br />Using the scorecard to place OPEN in a competitive landscape<br />
  5. 5. Appendix: Scoring System<br />Engagement Scoring Methodology<br /><ul><li>Sub-dimnesions are weighted 10% for Involvement, and 30% each for Interaction, Intimacy and Influence</li></li></ul><li>Developing a Scorecard<br />Dimension<br />Integration Scoring Methodology<br /><ul><li> Metrics are weighed equally to yield engagement score</li></li></ul><li>Appendix: OPEN’s score and notes<br />
  6. 6. Appendix: Indexes of Scored Companies<br />Engagement Scores<br />
  7. 7. Appendix: Indexes of Scored Companies<br />Integration Scores<br />
  8. 8. Index of Scored Hubs<br />Appendix: Indexes of Scored Companies<br />
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