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Computer And Network Support
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Computer And Network Support

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Onsite Logic Capabilities

Onsite Logic Capabilities

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Computer And Network Support Computer And Network Support Presentation Transcript

  •  
    • How many computers/servers do you own?
    • Are your systems and network documented?
    • What problems or concerns are you currently having with your systems?
    • What is the current strategy for keeping systems up-to-date and protected from viruses, spyware, etc.?
    • What is your back-up strategy? How comfortable are you that business critical data is secure?
    06/07/09 Proprietary and Confidential Information.
    • Onsite Logic is a Service Company Specializing in Small Business Networks
      • Onsite Logic’s goal is to be part of your team
      • Not a retail store / Not a manufacturer’s representative
      • Trusted advisor and service provider
    • Experienced in supporting companies in your industry, with the programs and systems you use:
      • Medical Practices
      • Law Firms
      • Engineering Firms
      • Manufacturing
      • Wholesale
      • Retail
      • Insurance
      • Real Estate
      • Financial Services and Accounting
      • Business Services
      • Construction
      • Commercial and Residential Contractors
      • Lawn Care / Snow Removal
      • Non-Profits
    • Founded March 2004
    Proprietary and Confidential Information. 06/07/09
    • MS Office Suite: Word, Excel, PowerPoint, Publisher, Access, Outlook
    • Smart Phones / Palm Treo’s / Blackberry PDA’s
    • MS Windows Vista
    • MS Windows XP
    • MS Server 2003 / MS Small Business Server
    • MS Exchange Server and Hosted Exchange Services
    • QuickBooks / Act! / Timeslips
    • DSL/Cable and T1 Networking
    • Wireless Networking
    • VPN / Remote Access
    • Virus and Spyware Protection / Security / Backups / Disaster Recovery
    • Onsite Logic’s greatest strength is our team of computer engineers:
      • Full Time Staff of Trained and Certified Computer Engineers
        • All engineers have years of experience and have passed industry standard certification exams
        • While a primary engineer will be assigned, you are not hiring one person, you are hiring a professional team
      • Onsite Logic engineers use standardized network and system documentation and maintenance procedures, so necessary information is not just in someone’s head
      • Onsite Logic has developed a specialized toolkit of best-in-class software programs to quickly identify and correct problems, viruses, malware and remove them
    • Onsite Logic engineers are knowledgeable and easy to talk with
    • Onsite Logic is a certified Microsoft Small Business Specialist
    06/07/09 Proprietary and Confidential Information.
    • Onsite Logic will work with you in the way that makes the most sense for your company
      • Same day onsite response for emergencies
        • We understand how your employees rely on their computers: we arrive quickly and get them back up and running
      • Proactive maintenance plan to keep systems stable and secure
        • Proven proactive maintenance tasks scheduled daily/monthly/quarterly/annually
        • Regularly scheduled onsite checkups
      • Onsite Logic’s Monitoring and Maintenance Plans
        • 24x7x365 Monitoring/Alerts
        • Early warning of problems reduces downtime and lost productivity
        • Customizable alerts, keep Onsite Logic and You informed
        • No setup fees / No cancellation fees
        • Security and backups can be monitored
    06/07/09 Proprietary and Confidential Information.
    • Onsite Logic’s fee schedule for ongoing support provides options based on how you would like to pay for the services.
      • Pay as you go: Our standard hourly rate of $89 per hour is based on payment at the time services are rendered. We accept checks and all major credit cards.
      • Monthly Invoices: We offer a monthly invoice option, with approved credit, at $99 per hour, with a $10 per hour discount applied to payments received within 30 days - Same price as pay-as-you-go if account is paid in a timely fashion. Hardware or software purchased on the client’s behalf in excess of $50 is due at the time of order.
      • Pre-Purchased Blocks Of Time: Onsite Logic offers a discounted rate of $79 per hour with a minimum purchase of only 5 hours per month on a 12 month agreement. Additional time above prepaid time per month is invoiced at $99 per hour, with the same $10 per hour discount applied for timely payments. Additional blocks of time can be pre-purchased at the discount rate in blocks of 10 or more hours.
    • The fee schedule is based on 8:00-5:30 M-F workweek. Overtime rates multiples of 1.5 for nights and Saturday would apply. Finance charges and late fees applied on past-due accounts.
    Proprietary and Confidential Information. 06/07/09
    • Diagnostic programs are built into the operating system, the computer hardware and network devices
      • Diagnostic programs monitor and log system health, system availability, system performance.
      • Information overload occurs from the volume of data and logs
      • Onsite Logic’s Monitoring applet bounces diagnostic information against industry thresholds to create useful and timely alerts
      • Early detection and correction significantly reduces major issues and downtime
    • Customizable alerts combine flexibility and accountability
      • Was a new program installed?
      • Was new hardware added to the computer?
      • Was a new device installed on the network?
      • Did an unauthorized computer attach to the network?
    06/07/09 Proprietary and Confidential Information.
    • Schedule appointment for standardized systems and network documentation
    • Prioritize and address current needs and problems
    • Review and document current backup and disaster recovery plans
    • Monitor or maintain plans in place for mission-critical systems
    06/07/09 Proprietary and Confidential Information.