Computer And Network Support


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Onsite Logic Capabilities

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Computer And Network Support

  1. 2. <ul><li>How many computers/servers do you own? </li></ul><ul><li>Are your systems and network documented? </li></ul><ul><li>What problems or concerns are you currently having with your systems? </li></ul><ul><li>What is the current strategy for keeping systems up-to-date and protected from viruses, spyware, etc.? </li></ul><ul><li>What is your back-up strategy? How comfortable are you that business critical data is secure? </li></ul>06/07/09 Proprietary and Confidential Information.
  2. 3. <ul><li>Onsite Logic is a Service Company Specializing in Small Business Networks </li></ul><ul><ul><li>Onsite Logic’s goal is to be part of your team </li></ul></ul><ul><ul><li>Not a retail store / Not a manufacturer’s representative </li></ul></ul><ul><ul><li>Trusted advisor and service provider </li></ul></ul><ul><li>Experienced in supporting companies in your industry, with the programs and systems you use: </li></ul><ul><ul><li>Medical Practices </li></ul></ul><ul><ul><li>Law Firms </li></ul></ul><ul><ul><li>Engineering Firms </li></ul></ul><ul><ul><li>Manufacturing </li></ul></ul><ul><ul><li>Wholesale </li></ul></ul><ul><ul><li>Retail </li></ul></ul><ul><ul><li>Insurance </li></ul></ul><ul><ul><li>Real Estate </li></ul></ul><ul><ul><li>Financial Services and Accounting </li></ul></ul><ul><ul><li>Business Services </li></ul></ul><ul><ul><li>Construction </li></ul></ul><ul><ul><li>Commercial and Residential Contractors </li></ul></ul><ul><ul><li>Lawn Care / Snow Removal </li></ul></ul><ul><ul><li>Non-Profits </li></ul></ul><ul><li>Founded March 2004 </li></ul>Proprietary and Confidential Information. 06/07/09 <ul><li>MS Office Suite: Word, Excel, PowerPoint, Publisher, Access, Outlook </li></ul><ul><li>Smart Phones / Palm Treo’s / Blackberry PDA’s </li></ul><ul><li>MS Windows Vista </li></ul><ul><li>MS Windows XP </li></ul><ul><li>MS Server 2003 / MS Small Business Server </li></ul><ul><li>MS Exchange Server and Hosted Exchange Services </li></ul><ul><li>QuickBooks / Act! / Timeslips </li></ul><ul><li>DSL/Cable and T1 Networking </li></ul><ul><li>Wireless Networking </li></ul><ul><li>VPN / Remote Access </li></ul><ul><li>Virus and Spyware Protection / Security / Backups / Disaster Recovery </li></ul>
  3. 4. <ul><li>Onsite Logic’s greatest strength is our team of computer engineers: </li></ul><ul><ul><li>Full Time Staff of Trained and Certified Computer Engineers </li></ul></ul><ul><ul><ul><li>All engineers have years of experience and have passed industry standard certification exams </li></ul></ul></ul><ul><ul><ul><li>While a primary engineer will be assigned, you are not hiring one person, you are hiring a professional team </li></ul></ul></ul><ul><ul><li>Onsite Logic engineers use standardized network and system documentation and maintenance procedures, so necessary information is not just in someone’s head </li></ul></ul><ul><ul><li>Onsite Logic has developed a specialized toolkit of best-in-class software programs to quickly identify and correct problems, viruses, malware and remove them </li></ul></ul><ul><li>Onsite Logic engineers are knowledgeable and easy to talk with </li></ul><ul><li>Onsite Logic is a certified Microsoft Small Business Specialist </li></ul>06/07/09 Proprietary and Confidential Information.
  4. 5. <ul><li>Onsite Logic will work with you in the way that makes the most sense for your company </li></ul><ul><ul><li>Same day onsite response for emergencies </li></ul></ul><ul><ul><ul><li>We understand how your employees rely on their computers: we arrive quickly and get them back up and running </li></ul></ul></ul><ul><ul><li>Proactive maintenance plan to keep systems stable and secure </li></ul></ul><ul><ul><ul><li>Proven proactive maintenance tasks scheduled daily/monthly/quarterly/annually </li></ul></ul></ul><ul><ul><ul><li>Regularly scheduled onsite checkups </li></ul></ul></ul><ul><ul><li>Onsite Logic’s Monitoring and Maintenance Plans </li></ul></ul><ul><ul><ul><li>24x7x365 Monitoring/Alerts </li></ul></ul></ul><ul><ul><ul><li>Early warning of problems reduces downtime and lost productivity </li></ul></ul></ul><ul><ul><ul><li>Customizable alerts, keep Onsite Logic and You informed </li></ul></ul></ul><ul><ul><ul><li>No setup fees / No cancellation fees </li></ul></ul></ul><ul><ul><ul><li>Security and backups can be monitored </li></ul></ul></ul>06/07/09 Proprietary and Confidential Information.
  5. 6. <ul><li>Onsite Logic’s fee schedule for ongoing support provides options based on how you would like to pay for the services. </li></ul><ul><ul><li>Pay as you go: Our standard hourly rate of $89 per hour is based on payment at the time services are rendered. We accept checks and all major credit cards. </li></ul></ul><ul><ul><li>Monthly Invoices: We offer a monthly invoice option, with approved credit, at $99 per hour, with a $10 per hour discount applied to payments received within 30 days - Same price as pay-as-you-go if account is paid in a timely fashion. Hardware or software purchased on the client’s behalf in excess of $50 is due at the time of order. </li></ul></ul><ul><ul><li>Pre-Purchased Blocks Of Time: Onsite Logic offers a discounted rate of $79 per hour with a minimum purchase of only 5 hours per month on a 12 month agreement. Additional time above prepaid time per month is invoiced at $99 per hour, with the same $10 per hour discount applied for timely payments. Additional blocks of time can be pre-purchased at the discount rate in blocks of 10 or more hours. </li></ul></ul><ul><li>The fee schedule is based on 8:00-5:30 M-F workweek. Overtime rates multiples of 1.5 for nights and Saturday would apply. Finance charges and late fees applied on past-due accounts. </li></ul>Proprietary and Confidential Information. 06/07/09
  6. 7. <ul><li>Diagnostic programs are built into the operating system, the computer hardware and network devices </li></ul><ul><ul><li>Diagnostic programs monitor and log system health, system availability, system performance. </li></ul></ul><ul><ul><li>Information overload occurs from the volume of data and logs </li></ul></ul><ul><ul><li>Onsite Logic’s Monitoring applet bounces diagnostic information against industry thresholds to create useful and timely alerts </li></ul></ul><ul><ul><li>Early detection and correction significantly reduces major issues and downtime </li></ul></ul><ul><li>Customizable alerts combine flexibility and accountability </li></ul><ul><ul><li>Was a new program installed? </li></ul></ul><ul><ul><li>Was new hardware added to the computer? </li></ul></ul><ul><ul><li>Was a new device installed on the network? </li></ul></ul><ul><ul><li>Did an unauthorized computer attach to the network? </li></ul></ul>06/07/09 Proprietary and Confidential Information.
  7. 8. <ul><li>Schedule appointment for standardized systems and network documentation </li></ul><ul><li>Prioritize and address current needs and problems </li></ul><ul><li>Review and document current backup and disaster recovery plans </li></ul><ul><li>Monitor or maintain plans in place for mission-critical systems </li></ul>06/07/09 Proprietary and Confidential Information.