SPSUK - When do you decide to go to the cloud?
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My presentation from SharePoint Saturday UK 2013. In this session we looked at some of the questions you need to ask yourself and your potential Cloud Provider before deciding to move your corporate content into a Cloud environment.
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SPSUK - When do you decide to go to the cloud?
- 1. When do you decide to go to The Cloud? SharePoint Saturday UK – November 2013 – Mark Stokes
- 2. Mark Stokes Red Plane Microsoft Partner in North West UK www.redplane.co.uk @FlyRedPlane Office 365, SharePoint, Azure, nopCommerce, Windows 8 Apps, Windows Phone Apps, iOS Apps, .Net mark.stokes@redplane.co.uk @MarkStokes Interests: SharePoint, Technology, Photography, Raspberry Pi, Snowboarding, Wakeboaring, Running, Tough Mudder (maybe!), My Dog - Hugo
- 3. Agenda What does the Cloud mean to us? What the marketing tells you What the marketing doesn’t tell you Trust – Security & Privacy Control Cost / Benefits Some other things to think about Job Security – The end of the IT Pro?
- 4. What does The Cloud mean to us? Types of cloud Cloud Offerings SaaS Private Cloud PaaS Community Cloud IaaS On-Premises Public Cloud DaaS Characteristics (NIST) On-demand self-service Broad network access Resource pooling Rapid elasticity Measured service
- 5. What the marketing tells you No upfront “infrastructure” costs Simple per user per month licencing cost It’s always there (99.9% uptime – Financially backed!) Access Anywhere, Anytime on Any Device You will save money It’s quick, easy and idiot proof There is no downside It’s the future We are “all in” It what you should be doing…..
- 6. What the marketing doesn't tell you Upfront Costs Awareness, education and training on new systems You still need to “design” your cloud environment You still need to migrate your content into The Cloud You might need to invest in faster / more robust Internet connectivity De-provisioning costs of existing infrastructure Supporting Architecture – DirSync / ADFS – Single Sign-On Vendor Lock-in Lack of control of the platform You will (should) save money if you do it right and have a medium to long term strategy How good is your MS Partner at setting up and configuring the services?
- 7. Service Continuity Redundancy Monitoring Internal monitoring built to drive automatic recovery Data redundancy with robust failover capabilities Outside-in monitoring raises alerts about incidents Physical redundancy at server, datacenter, and service levels Functional redundancy with offline functionality Extensive diagnostics provide logging, auditing, and granular tracing Resiliency Automated failover with human backup Active load balancing Recovery testing across failure domains Distributed component services like Exchange Online, SharePoint Online, and Lync Online limit scope and impact of any failures in a component Directory data replicated across component services insulates one service from another in any failure events Fully automated deployment models, making deployment easier than ever Standardized hardware reduces issue isolation complexities Distributed services Simplification Standard built-in management mechanism Human backup Automated recovery actions with 24/7 on-call support Team with diverse skills on the call provides rapid response and resolution Continuous improvement by learning from the oncall teams Simplified operations and deployment
- 8. Service Continuity Continuous learning Our post-incident review consists of analysis of what happened, our response, and our plan to prevent it in the future If an incident occurs, regardless of the magnitude of impact we do a thorough postincident review every time In the event your organization was affected by a service incident, we share the post-incident review with you Consistent communication Transparency requires consistent communication, especially when you are using the service We have a number of communication channels such as email, RSS feeds, and the very important and highly relevant Service Health Dashboard Consistent communication
- 9. Trust - Security Is your Cloud Provider Secure? Do you “Trust” your cloud provider with your data? What accreditations does you Cloud provider have (e.g. IL2 / IL3) Are there any recorded security breaches? What level of security to you actually need? Could YOU do a better job of securing your own data? Security of Data at Rest Security of Data in Transit
- 10. Trust - Privacy / Data Protection Where is your data? The laws of the land in the location where your data is stored Check the small print of your Service Providers Terms and Conditions Who owns your data? And what can they do with it? PRISM Safe Harbor Additional questions are: Just how private is your data REALLY? Are hackers REALLY going to be interested in YOUR data? If yes, then can your Cloud provider provide “at least the same” level of privacy control that you could do yourself?
- 11. PRISM Clandestine mass electronic surveillance data mining program Operated by the US National Security Agency (NSA) since 2007 Collects stored Internet Communications based on demands made to Internet companies such as Google, Microsoft, Yahoo!, Facebook, PalTalk, YouTube, Skype, AOL, Apple Provides – E-mail, Chat (Video & Voice), Videos, Photos, Stored data, VoIP, File Transfers, Video Conferencing, Notifications of target activity (logins, etc), Online Social Networking details, Special Requests US as a World’s Telecommunications Backbone Much of the worlds communications flow through the US A target’s phone call, e-mail or chat will take the cheapest path, not the physically most direct path – you can’t always predict the path. A target’s communications could easily be flowing into and through the U.S.
- 12. US-EU Safe Harbor Streamlined process for US companies to comply with EU Directive on the protection of personal data Companies operating in the EU are not allowed to send personal data to countries outside of the European Economic Area unless there is a guarantee that it will receive adequate levels of protection Intended for organisations within the EU or US that stores customer data, the Safe Harbor Principles are designed to prevent accidental information disclosure or loss. US companies can opt into the program as long as they adhere to the 7 principles outlined in the directive.
- 13. US-EU Safe Harbor Principles Notice – Individuals must be informed that their data is being collected and how it will be used Choice – individuals must have the ability to opt out of the collection and forward transfer of the data to third parties Onward Transfer – Transfers of data to third parties may only occur to other organisations that follow adequate data protection principles Security – Reasonable efforts must be made to prevent loss of collected data Data integrity – Data must be relevant and reliable for the purpose it was collected for Access – Individuals must be able to access information held about them, and correct or delete it if it is inaccurate Enforcement – There must be effective means of enforcing these rules
- 14. Control - Or rather the lack of You no longer control the platform You no longer have control over platform updates What warning / communication do you have of impending updates? How do you test your configuration / customisations against impending updates? What support capability is offered? /what are the SLAs?
- 15. Cost benefits Compare on-premises to cloud for certain scenarios Focus on running your company rather than being an IT company that makes some widgets Short, medium or long term investment? Capital Expenditure to Operational Expenditure
- 16. CapEx vs OpEx CAPEX OPEX Definition: OPEX refers to expenses incurred in the course Capital expenditures are expenditures creating future benefits. A of ordinary business, such as sales, general capital expenditure is incurred when a business spends money either and administrative expenses (and excluding cost to buy fixed assets or to add to the value of an existing asset with a of goods sold – or COGS, taxes, depreciation and useful life that extends beyond the tax year. interest). Also known as: Capital Expense Accounting treatment: Cannot be fully deducted in the period when they were incurred. Operating expenses are fully deducted in the Tangible assets are depreciated and intangible assets are amortized accounting period during which they were over time. incurred. In throughput accounting: Money spent on inventory falls under CAPEX. The money spent turning inventory into throughput is OPEX. In real estate term: Costs incurred for buying the income producing property. Costs associated with the operation and maintenance of an income producing property. Examples: Buying machinery and other equipment, acquiring intellectual property assets like patents, furniture and fixtures Wages, maintenance and repair of machinery, utilities, rent, SG&A expenses, license fees, office running expenses Operating Expenditure, Revenue Expenditure http://www.office365-singapore.com/microsoft-office-365/office-365-opex-cost-savings/
- 17. Things to think about Content Migration Connectivity Internet Connectivity Cloud connectivity to on-premises LOB applications Features Do you need features your chosen cloud doesn't have / support? Customisations Developing Deploying Maintenance / Support - Third Party Support Contracts (changes to the platform might break your code)
- 18. Job Security – The end of the IT Pro?
- 20. Thank you…
Editor's Notes
- NIST – National Institute for Standards and TechnologyOn-demand self-service. A consumer can unilaterally provision computing capabilities, such as server time and network storage, as needed automatically without requiring human interaction with each service provider. Broad network access. Capabilities are available over the network and accessed through standard mechanisms that promote use by heterogeneous thin or thick client platforms (e.g., mobile phones, tablets, laptops, and workstations).Resource pooling. The provider’s computing resources are pooled to serve multiple consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to consumer demand. There is a sense of location independence in that the customer generally has no control or knowledge over the exact location of the provided resources but may be able to specify location at a higher level of abstraction (e.g., country, state, or datacenter). Examples of resources include storage, processing, memory, and network bandwidth.Rapid elasticity. Capabilities can be elastically provisioned and released, in some cases automatically, to scale rapidly outward and inward commensurate with demand. To the consumer, the capabilities available for provisioning often appear to be unlimited and can be appropriated in any quantity at any time.Measured service. Cloud systems automatically control and optimize resource use by leveraging a metering capability at some level of abstraction appropriate to the type of service (e.g., storage, processing, bandwidth, and active user accounts). Resource usage can be monitored, controlled, and reported, providing transparency for both the provider and consumer of the utilized service.SaaS – Software-as-a-Service is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand. One example of SaaS is the Salesforce.com CRM application.IaaS – Infrastructure-as-a-Service is the delivery of computer infrastructure (typically a platform virtualization environment) as a service. Rather than purchasing servers, software, data center space or network equipment, clients instead buy those resources as a fully outsourced service. One such example of this is the Amazon web services.PaaS – Platform-as a-Service is the delivery of a computing platform and solution stack as a service. It facilitates the deployment of applications without the cost and complexity of buying and managing the underlying hardware and software layers. PaaS provides the facilities required to support the complete lifecycle of building and delivering web applications and services. An example of this would the GoogleApps.DaaS – Desktop-as-a-Service enables users to use their desktops virtually from anywhere. Commonly known as “Desktop Virtualization”, this concept separates personal computer desktop environments from the physical machine through a client-server computing model. Nowadays, with the rise of SaaS and RIA (Rich Internet Applications) this method of usage is becoming obsolete.
- IT service continuity is a subset of business continuity planning and encompasses IT disaster recovery planning and wider IT resilience planning. It is the process of assessing and managing risks associated with information technology (IT) departments. It involves the evaluation of values, threats, risks, vulnerabilities and development of countermeasures to ensure continuation in the event of an IT services disruption.
- European Economic Area:- Member states of the EU, except Croatia, who is expected to join later, plus Iceland, Lichtenstein and Norway