How logistics impacts retail business? Factors to consider before choosing a logistics partner. Challenges of logistics Logisitics options available in India

1. ShipDesk
How logistics impacts your business?

2. Online Merchant’s Sales Cycle
Orders
Payment
Customer
Satisfaction
Logistics

3. Internet has changed the way Business is done
Who is seller’s face?
Who attracts and retains your customers?
Who decides on Marketing offers?

4. Does Logistics Impact your Business
• Commercials/ profit
• 9-12% of Total Cost
• 14.5 % Service Tax
• Payments
• Your Brand Value
• Customer Satisfaction
• Repeat Orders
• Impact of additional logistics charges

5. What you should look in a logistics partner
1) Reach
2) Service levels (Air/Surface)
3) Technology
4) Minimum Commitment
5) COD option
6) Doorstep pickup
7) Centralized support

6. Challenges in Logistics
• Return Shipments (Particularly COD)
• Damaged packages/Packaging issues
• Delayed Shipments
• Pilferage
• Tracking

7. Logistics options available in India
Options Pros Cons
Top Direct Courier Companies Better Services, Support
Higher Commercials, Min
commitment
Top Franchisee Model Courier Companies Better Accessibility, Reach Non uniform services,
Small/Local Courier Companies Commercials Reach
Market place Courier Accountability Reach
Courier Aggregator
More options, No
commitment
No direct contract

8. Thank You.