Examining the Role of the Culture of Local Government on  Adoption and Use of E-Government Services
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Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services

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This paper describes research in progress to explore the role of culture in adoption of e-government at local government levels. The majority of research in electronic government highlighted cultural ...

This paper describes research in progress to explore the role of culture in adoption of e-government at local government levels. The majority of research in electronic government highlighted cultural issues but they do not identify specific cultural traits influencing e-government adoption and use. From our literature review we identified four major cultural traits; adaptability, involvement, mission, and bureaucratic, that is explored in this research. Based on these cultural traits and other cultural issues surrounding the adoption of e-government, we develop a framework to explore the role of culture in adopting and using e-government systems at local government organizations. Evidences suggest that the adoption of e-government at local levels may be mandatory or voluntary which is followed by supportive policies from central governments. During the adoption process, the culture traits contribute to the adoption and use of e-government systems.

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Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services Presentation Transcript

  • 1. Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services Nurdin Nurdin nnurdin@swin.edu.au , nnurdin69@gmail.com Rosemary Stockdale rstockdale@swin.edu.au Helana Scheepers hscheepers@swin.edu.au Faculty of Information and Communication Technologies Full Paper Availabe at : http://www.springerlink.com.ezproxy.lib.swin.edu.au/content/12q4un661h6462j3/ Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is on leave from STAIN20-23 September 2010 Datokarama Palu and STMIK Bina Mulia Palu, Indonesia
  • 2. Some Definitions E-Government: Governments utilize technology for delivering information, service, reducing bureaucracy, increase citizens participations in government policies and democracy as well as enhance their responsiveness to citizens needs ( DEPA, 2001) Local Government: The democratically elected multi-purpose institutions and their bureaucratic organizations, which exist through statute at a sub- national level (Wilson & Game, 1998). The formal institutions of a government at the local level, Eg. cities, villages, towns, townships, counties, special cities, etc (Pratchett, 1999; Gabris & Golembiewski, 1996) Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is on leave from STAIN20-23 September 2010 Datokarama and STMIK Bina Mulia Palu, Indonesia
  • 3. Background E-Government is an emerging issues around the globe. It improve processes (e-Administration), connecting citizens (e-services), external interactions (eSociety) Citizens’ benefits (services availability 24/7), broadening reach and eradicating distances (Jaegar & Thompson, 2003; Heeks, 2002) Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is on leave from STAIN Datokarama20-23 September 2010 and STMIK Bina Mulia Palu, Indonesia
  • 4. Facts In Developing Countries 85% of e-gov adoption and implementation initiatives are considered unsuccessfulCauses: Majority of the Technology is imported from private companies or developed countries. Supportive Infrastructure such as technology, finance, human resource is low Culture issues (Heeks, 2003) Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is onleave from STAIN Datokarama20-23 September 2010 and STMIK Bina Mulia Palu, Indonesia
  • 5. Research Background1. Research in e-government in developing countries mainly address technology aspects such as technology incompatibility, newness, and complexity.2. Research mainly carried out at central level3. Limited research in non technical issues such as culture and organizational issue4. Majority of problem in e-government adoption and implementation; a. culture b. organizational (Chen, Huang, & Chin, 2006; Heek, 2002; Carter & Werakkody, 2008; Margaret&Dunleavy,2002;Warkentin, Gefen, Pavlou & Rose, 2002) Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is onleave from STAIN Datokarama20-23 September 2010 and STMIK Bina Mulia Palu, Indonesia
  • 6. Electronic Local Government Adoption Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is onleave from STAIN Datokarama20-23 September 2010 and STMIK Bina Mulia Palu, Indonesia
  • 7. Definition of CultureCulture:• programming of the mind which distinguishes the members of one human group from another (Hofstede, 1998)Organizational Culture:• The underlying values, belief, and principles that serve as a foundation for an organization’s management system as well as the set of management practices and behaviour that both exemplify and reinforce those basic principles (Denison, 1990) Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is onleave from STAIN Datokarama and STMIK 20-23 September 2010 Bina Mulia Palu, Indonesia
  • 8. Organizational DimensionsExternal ADAPTABILITY MISSIONOrientation a value of organizations that a cultural trait that provide purpose focus on external situation and meaning to an organization demand by developing norms and and also gives direction and beliefs that support its capacity to identifies goals that enable an respond to the need and change organization to act in an acceptable way INVOLVEMENT BUREAUCRATICInternal a subjective psychological state of organization’s culture that has clearIntegration users which is practiced in forms of lines of responsibility and authority participation through behaviour and based on control, power, rules, and activities performed regulations Change Stability & & Flexibility Direction Presented & Mishra (1995), Wallach, 1983) International Federation for (Denison at World Computer Congress 2010, Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin 20-23 September 2010 is onleave from STAIN Datokarama and STMIK Bina Mulia Palu, Indonesia
  • 9. Organizational Issues in  Leadership/ Management support/  Eynon & Margaret, 20007; Pensuppap & Walker, e-Government Implementation commitment/ Participation 2006  Korpela, 2006; Li, 2005; Titah & Barki, 2006;  Regulations/ Rules Yu-Che & Gant, 2001  Heeks, 2002; Kunsteli & Vintar, 2004  Structure/ Hierarchy  Chee-we et al, 2005; Jaegar & Thompson, 2003;  Mission, vision, goals Teo & Ang, 2001; Zhang, et al, 2005  Change management  Dada, 2006; Edmiston, 2003; Heek, 2003  Organizational/Employee learning  Ho, 2002; Rose,2004; NDou, 2004  Coordination  Beer & Eisenstat, 2000; Evans & Yen, 2006  Collaboration/ Partnership Baynon-Davies & William, 2003; Love, Irani, Li, Cheng & Tse, 2001 Trust (between employees and  Belanger & Carter, 2008; Rotchanakitumnual & department) Speech, 2003 Transparency  Chen, Chen, Hung & Ching, 2006  Responsibility  Jaegar & Thompson, 2003; McDaniel, 2003 Presented at World Computer Congress 2010, International Federation for20-23 September 2010 Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is onleave from STAIN Datokarama and STMIK Bina Mulia Palu, Indonesia
  • 10. Fitting the Issues into Organizational Dimensions ADAPTABILITY MISSIONExternal - Transparency - VisionOrientation - Trust - Goals - Change Management - Organizational/Employee Learning INVOLVEMENT BUREAUCRATICInternalIntegration - Participation - Hierarchy/ Structure - Commitment - Regulations - Partnership - Coordination - Responsibility Change Stability & & Flexibility Direction Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin 20-23 September 2010 is onleave from STAIN Datokarama and STMIK Bina Mulia Palu, Indonesia
  • 11. Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin20-23 September 2010 is onleave from STAIN Datokarama and STMIK Bina Mulia Palu, Indonesia
  • 12. Suggestions For improvement Presented at World Computer Congress 2010, International Federation for Information Processing, 20 - 23 September, Brisbane, Australia. N Nurdin is onleave from STAIN Datokarama and STMIK Bina Mulia Palu, Indonesia20-23 September 2010