SlideShare a Scribd company logo
1 of 37
Download to read offline
Welkom
Smart Consumer Summit Multiscope | Mirjam van Gils
Manager Business Development Toon®
mirjamvgils
LET’S TALK CHALLENGES
AND INSPIRE EACH OTHER
NIEUWE CONCURRENTIE
Plaatje ice age – volgt nog
VASTHOUDEN
AAN WAT JE
HEBT?
NIEUWE
WERELD
Smart Platforms &
Energy Services
OUR VISION
START
SAMENWERKING
QUBY
2009
DIT GING
NIET ALTIJD
GOED…
DUS WE
GINGEN
TESTEN…
..EN NOG
MEER
TESTEN
De Wereld van Toon
VISIE
OMZETTEN IN
ACTIES
CA 300 FTE WERKEN DAGELIJKS MET TOON
SAMEN MET
DEVELOPERS
HACKATON
.................................................................................................
........................................................................
SAMEN MET
KLANTEN
AGILE
WORKPLACE
35K
5k
200K
100KINSTALLED
BASE TOON®
2012
Fast growth Toon® in NL
201520142013
Proven Business Model
with Recurring Revenue
Proven Business Model
with Recurring Revenue
2012
Bekendheid Toon®
201520142013
36%
56%
72% 83%
BEKENDHEID
TOON®
MEER DAN 50
INSTALLATIES
PER UUR
CUSTOMER
CONTACT
More & positive Engagement
Non Toon®
Customers
Toon®
Customers
~1x/ year
~1x/ day
Proven Business Model
with Recurring Revenue
NPS SCORE
Improvement of NPS
Non Toon®
Customers
Toon®
Customers
+30
Proven Business Model
with Recurring Revenue
CHURN
Increased Loyalty
Non Toon®
Customers
Toon®
Customers
Churnreduction > 60%
Proven Business Model
with Recurring Revenue
But love to
pay for
what they
want.
People hate
to pay for
what they
need
Met een eigen Sigmund …
… en bij STAMGASTEN
NEXT CHALLENGE
1 MILJOEN TOONS EIND 2017
TO WIN THE HEART OF THE HOME
“INNOVATE OR DIE”
THE BEST
WAY TO
PREDICT THE
FUTURE IS TO
CREATE IT
mirjamvgils
THE BEST
WAY TO
PREDICT THE
FUTURE IS TO
CREATE IT
mirjamvgils
THE BEST
WAY TO
PREDICT THE
FUTURE IS TO
CREATE IT
mirjamvgils
THE BEST
WAY TO
PREDICT THE
FUTURE IS TO
CREATE IT
mirjamvgils

More Related Content

Similar to Eneco - Mirjam van Gils - Smart Consumer Summit 2016

Turning Ideas Into Innovation
Turning Ideas Into InnovationTurning Ideas Into Innovation
Turning Ideas Into Innovation
Ishraq Dhaly
 
Professional Services Insights Magazine 2012/13
Professional Services Insights Magazine 2012/13Professional Services Insights Magazine 2012/13
Professional Services Insights Magazine 2012/13
Katrine Hertz Ostergaard
 
White Paper A New Way Of Working Microsoft Netherlands External
White Paper A New Way Of Working Microsoft Netherlands ExternalWhite Paper A New Way Of Working Microsoft Netherlands External
White Paper A New Way Of Working Microsoft Netherlands External
alexada
 
White paper a new way of working microsoft netherlands (customer ready)
White paper a new way of working microsoft netherlands (customer ready)White paper a new way of working microsoft netherlands (customer ready)
White paper a new way of working microsoft netherlands (customer ready)
Tjerk Potma
 
Operators dilemma the fourth wave chetan sharma consulting
Operators dilemma the fourth wave chetan sharma consultingOperators dilemma the fourth wave chetan sharma consulting
Operators dilemma the fourth wave chetan sharma consulting
François Avril
 
Swtes lite success with traffic exchange safe list
Swtes lite  success with traffic exchange safe listSwtes lite  success with traffic exchange safe list
Swtes lite success with traffic exchange safe list
happyxx
 
Maxim Company Profile
Maxim Company ProfileMaxim Company Profile
Maxim Company Profile
Kyle Tally
 
10 examples-of-social-media-command-centers
10 examples-of-social-media-command-centers10 examples-of-social-media-command-centers
10 examples-of-social-media-command-centers
Shamsher Khan
 
Building the-marketing-plan-blueprint-hubspot
Building the-marketing-plan-blueprint-hubspotBuilding the-marketing-plan-blueprint-hubspot
Building the-marketing-plan-blueprint-hubspot
khibinite
 
Building the start-up marketing plan
Building the start-up marketing planBuilding the start-up marketing plan
Building the start-up marketing plan
IlyaMirman
 

Similar to Eneco - Mirjam van Gils - Smart Consumer Summit 2016 (20)

Turning Ideas Into Innovation
Turning Ideas Into InnovationTurning Ideas Into Innovation
Turning Ideas Into Innovation
 
Professional Services Insights Magazine 2012/13
Professional Services Insights Magazine 2012/13Professional Services Insights Magazine 2012/13
Professional Services Insights Magazine 2012/13
 
White Paper A New Way Of Working Microsoft Netherlands External
White Paper A New Way Of Working Microsoft Netherlands ExternalWhite Paper A New Way Of Working Microsoft Netherlands External
White Paper A New Way Of Working Microsoft Netherlands External
 
Whitepaper A New Way Of Working For Microsoft Netherlands External
Whitepaper   A New Way Of Working For Microsoft Netherlands   ExternalWhitepaper   A New Way Of Working For Microsoft Netherlands   External
Whitepaper A New Way Of Working For Microsoft Netherlands External
 
White paper a new way of working microsoft netherlands (customer ready)
White paper a new way of working microsoft netherlands (customer ready)White paper a new way of working microsoft netherlands (customer ready)
White paper a new way of working microsoft netherlands (customer ready)
 
White Paper A New Way Of Working Microsoft Netherlands External[1]
White Paper A New Way Of Working Microsoft Netherlands External[1]White Paper A New Way Of Working Microsoft Netherlands External[1]
White Paper A New Way Of Working Microsoft Netherlands External[1]
 
Amref boot camp activity report
Amref boot camp activity reportAmref boot camp activity report
Amref boot camp activity report
 
Operators dilemma the fourth wave chetan sharma consulting
Operators dilemma the fourth wave chetan sharma consultingOperators dilemma the fourth wave chetan sharma consulting
Operators dilemma the fourth wave chetan sharma consulting
 
Swtes lite success with traffic exchange safe list
Swtes lite  success with traffic exchange safe listSwtes lite  success with traffic exchange safe list
Swtes lite success with traffic exchange safe list
 
Back end-of-innovation-6-2013-brochure
Back end-of-innovation-6-2013-brochureBack end-of-innovation-6-2013-brochure
Back end-of-innovation-6-2013-brochure
 
14 Secrets Of Sales And Marketing Integration That Maximise Business Taster
14 Secrets Of Sales And Marketing Integration That Maximise Business Taster14 Secrets Of Sales And Marketing Integration That Maximise Business Taster
14 Secrets Of Sales And Marketing Integration That Maximise Business Taster
 
Maxim Company Profile
Maxim Company ProfileMaxim Company Profile
Maxim Company Profile
 
Building the Marketing Plan: A Blueprint for Start-ups
Building the Marketing Plan: A Blueprint for Start-upsBuilding the Marketing Plan: A Blueprint for Start-ups
Building the Marketing Plan: A Blueprint for Start-ups
 
Squidoo Marketing Tips That All Marketers Must Know!
Squidoo Marketing Tips That All Marketers Must Know!Squidoo Marketing Tips That All Marketers Must Know!
Squidoo Marketing Tips That All Marketers Must Know!
 
Microsoft Dynamics RoleTailored Business Productivity
Microsoft Dynamics RoleTailored Business ProductivityMicrosoft Dynamics RoleTailored Business Productivity
Microsoft Dynamics RoleTailored Business Productivity
 
GC FINAL DOC!!!
GC FINAL DOC!!!GC FINAL DOC!!!
GC FINAL DOC!!!
 
May 2021 Entrepreneur India Monthly Magazine
May 2021 Entrepreneur India Monthly MagazineMay 2021 Entrepreneur India Monthly Magazine
May 2021 Entrepreneur India Monthly Magazine
 
10 examples-of-social-media-command-centers
10 examples-of-social-media-command-centers10 examples-of-social-media-command-centers
10 examples-of-social-media-command-centers
 
Building the-marketing-plan-blueprint-hubspot
Building the-marketing-plan-blueprint-hubspotBuilding the-marketing-plan-blueprint-hubspot
Building the-marketing-plan-blueprint-hubspot
 
Building the start-up marketing plan
Building the start-up marketing planBuilding the start-up marketing plan
Building the start-up marketing plan
 

More from Multiscope

More from Multiscope (20)

Media Pioneers - Bol.com - Joep Lucassen
Media Pioneers - Bol.com - Joep LucassenMedia Pioneers - Bol.com - Joep Lucassen
Media Pioneers - Bol.com - Joep Lucassen
 
Media Pioneers - NU.nl - Gert-Jaap Hoekman
Media Pioneers - NU.nl - Gert-Jaap HoekmanMedia Pioneers - NU.nl - Gert-Jaap Hoekman
Media Pioneers - NU.nl - Gert-Jaap Hoekman
 
Media Pioneers - Multiscope - Yves Kistemaker
Media Pioneers - Multiscope - Yves KistemakerMedia Pioneers - Multiscope - Yves Kistemaker
Media Pioneers - Multiscope - Yves Kistemaker
 
Curves - Frank Polman - Smart Consumer Summit 2016
Curves - Frank Polman - Smart Consumer Summit 2016Curves - Frank Polman - Smart Consumer Summit 2016
Curves - Frank Polman - Smart Consumer Summit 2016
 
Triggi - Frank Meeuwsen - Smart Consumer Summit 2016
Triggi - Frank Meeuwsen - Smart Consumer Summit 2016Triggi - Frank Meeuwsen - Smart Consumer Summit 2016
Triggi - Frank Meeuwsen - Smart Consumer Summit 2016
 
ONVZ - Charles Smeets - Smart Consumer Summit 2016
ONVZ - Charles Smeets - Smart Consumer Summit 2016ONVZ - Charles Smeets - Smart Consumer Summit 2016
ONVZ - Charles Smeets - Smart Consumer Summit 2016
 
Multiscope - Christophe Renders - Smart Consumer Summit 2016
Multiscope -  Christophe Renders - Smart Consumer Summit 2016Multiscope -  Christophe Renders - Smart Consumer Summit 2016
Multiscope - Christophe Renders - Smart Consumer Summit 2016
 
Multiscope - Bob de Vries - Smart Consumer Summit 2016
Multiscope - Bob de Vries - Smart Consumer Summit 2016Multiscope - Bob de Vries - Smart Consumer Summit 2016
Multiscope - Bob de Vries - Smart Consumer Summit 2016
 
Trend Pioneers - Joyce Schellevis (Volvo Cars Nederland) - Social in de autom...
Trend Pioneers - Joyce Schellevis (Volvo Cars Nederland) - Social in de autom...Trend Pioneers - Joyce Schellevis (Volvo Cars Nederland) - Social in de autom...
Trend Pioneers - Joyce Schellevis (Volvo Cars Nederland) - Social in de autom...
 
Trend Pioneers - Bart Roozen (Multiscope) - Insights uit social media research
Trend Pioneers - Bart Roozen (Multiscope) - Insights uit social media researchTrend Pioneers - Bart Roozen (Multiscope) - Insights uit social media research
Trend Pioneers - Bart Roozen (Multiscope) - Insights uit social media research
 
Multiscope - Insights uit social media research: presentatie Bart Roozen tijd...
Multiscope - Insights uit social media research: presentatie Bart Roozen tijd...Multiscope - Insights uit social media research: presentatie Bart Roozen tijd...
Multiscope - Insights uit social media research: presentatie Bart Roozen tijd...
 
Data Pioneers - Arjan Vos (KPN) - Social media (research) ervaringen uit de p...
Data Pioneers - Arjan Vos (KPN) - Social media (research) ervaringen uit de p...Data Pioneers - Arjan Vos (KPN) - Social media (research) ervaringen uit de p...
Data Pioneers - Arjan Vos (KPN) - Social media (research) ervaringen uit de p...
 
Data Pioneers - Roland Haeve (Atos Nederland) - Big data in organisaties
Data Pioneers - Roland Haeve (Atos Nederland) - Big data in organisatiesData Pioneers - Roland Haeve (Atos Nederland) - Big data in organisaties
Data Pioneers - Roland Haeve (Atos Nederland) - Big data in organisaties
 
Data Pioneers - Bart Roozen (Multiscope) - Insights uit social media research
Data Pioneers - Bart Roozen (Multiscope) - Insights uit social media researchData Pioneers - Bart Roozen (Multiscope) - Insights uit social media research
Data Pioneers - Bart Roozen (Multiscope) - Insights uit social media research
 
Data Pioneers - Jochem Koole (Deloitte Nederland) - Social media (research) e...
Data Pioneers - Jochem Koole (Deloitte Nederland) - Social media (research) e...Data Pioneers - Jochem Koole (Deloitte Nederland) - Social media (research) e...
Data Pioneers - Jochem Koole (Deloitte Nederland) - Social media (research) e...
 
Data Pioneers - Bart Roozen (Multiscope) - Wat kan ik doen met social media r...
Data Pioneers - Bart Roozen (Multiscope) - Wat kan ik doen met social media r...Data Pioneers - Bart Roozen (Multiscope) - Wat kan ik doen met social media r...
Data Pioneers - Bart Roozen (Multiscope) - Wat kan ik doen met social media r...
 
Data Pioneers - Gianluigi Cuccureddu (Damarque) - Taming big social data
Data Pioneers - Gianluigi Cuccureddu (Damarque)  - Taming big social data Data Pioneers - Gianluigi Cuccureddu (Damarque)  - Taming big social data
Data Pioneers - Gianluigi Cuccureddu (Damarque) - Taming big social data
 
Data Pioneers - Remco Wilting (VODW) - Mythes en feiten rondom big data
Data Pioneers -  Remco Wilting (VODW) - Mythes en feiten rondom big data Data Pioneers -  Remco Wilting (VODW) - Mythes en feiten rondom big data
Data Pioneers - Remco Wilting (VODW) - Mythes en feiten rondom big data
 
Data Pioneers - Barry Ryan (EFAMRO) - Online Data Collection and Privacy
Data Pioneers - Barry Ryan (EFAMRO) - Online Data Collection and PrivacyData Pioneers - Barry Ryan (EFAMRO) - Online Data Collection and Privacy
Data Pioneers - Barry Ryan (EFAMRO) - Online Data Collection and Privacy
 
Data Pioneers - Dorine van Mullem-Ale (SBS Broadcasting) - Social media (rese...
Data Pioneers - Dorine van Mullem-Ale (SBS Broadcasting) - Social media (rese...Data Pioneers - Dorine van Mullem-Ale (SBS Broadcasting) - Social media (rese...
Data Pioneers - Dorine van Mullem-Ale (SBS Broadcasting) - Social media (rese...
 

Recently uploaded

FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756
dollysharma2066
 

Recently uploaded (20)

Branding strategies of new company .pptx
Branding strategies of new company .pptxBranding strategies of new company .pptx
Branding strategies of new company .pptx
 
FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu.Ka.Tilla Delhi Contact Us 8377877756
 
Martal Group - B2B Lead Gen Agency - Onboarding Overview
Martal Group - B2B Lead Gen Agency - Onboarding OverviewMartal Group - B2B Lead Gen Agency - Onboarding Overview
Martal Group - B2B Lead Gen Agency - Onboarding Overview
 
BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service
 
Uncover Insightful User Journey Secrets Using GA4 Reports
Uncover Insightful User Journey Secrets Using GA4 ReportsUncover Insightful User Journey Secrets Using GA4 Reports
Uncover Insightful User Journey Secrets Using GA4 Reports
 
personal branding kit for music business
personal branding kit for music businesspersonal branding kit for music business
personal branding kit for music business
 
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
 
Unraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptxUnraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptx
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
 
Enjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort Service
Enjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort ServiceEnjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort Service
Enjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort Service
 
Foundation First - Why Your Website and Content Matters - David Pisarek
Foundation First - Why Your Website and Content Matters - David PisarekFoundation First - Why Your Website and Content Matters - David Pisarek
Foundation First - Why Your Website and Content Matters - David Pisarek
 
Labour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxLabour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptx
 
Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success
Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO SuccessBrighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success
Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success
 
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptxDigital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
 
Situation Analysis | Management Company.
Situation Analysis | Management Company.Situation Analysis | Management Company.
Situation Analysis | Management Company.
 
Defining Marketing for the 21st Century,kotler
Defining Marketing for the 21st Century,kotlerDefining Marketing for the 21st Century,kotler
Defining Marketing for the 21st Century,kotler
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdf
 
Cash payment girl 9257726604 Hand ✋ to Hand over girl
Cash payment girl 9257726604 Hand ✋ to Hand over girlCash payment girl 9257726604 Hand ✋ to Hand over girl
Cash payment girl 9257726604 Hand ✋ to Hand over girl
 
BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service
 
Social media, ppt. Features, characteristics
Social media, ppt. Features, characteristicsSocial media, ppt. Features, characteristics
Social media, ppt. Features, characteristics
 

Eneco - Mirjam van Gils - Smart Consumer Summit 2016