QUALITY ASSURANCE & POST-AWARD PERFORMANCE MEASUREMENT

3. QUALITY ASSURANCE AND POST-AWARD PERFORMANCE TOPICS Policy & Guidance Quality & Performance throughout an Acquisition Lessons Learned Questions & Answers

4. IN BRIEF "It's much more difficult to measure nonperformance than performance.“ - Harold S. Geneen, CEO ITT "What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded” gets repeated - John E. Jones, Federal Judge "You get what you measure. Measure the wrong thing and you get the wrong behaviors." - John H. Lingle , Business Author

6. SAMPLE GOVERNMENT ACCOUNTABILITY OFFICE REPORT "Could use performance incentives more effectively" "Has relied on invalidated contractor data to monitor and assess contractors performance"

9. PLANNING

10. THREE CONCEPTS TO CONSIDER IN DESIGNING PERFORMANCE MEASURES Alignment Measure Types Framework Measures should directly support or be in alignment with objectives and requirements Measures should be defined in the context of a performance management framework Various types of measures should be considered

11. BALANCED SCORECARD FRAMEWORK What measures within each perspective can help indicate whether an objective was achieved? Program Success Financial Customer Learning & Growth Process EVM Customer Complaints Certified Employees Error Rate Cause & Effect Relationship Integration of External & Internal Measures

13. PROCUREMENT ACTIVITIES

14. INTEGRATING PERFORMANCE METRICS Statement of Objectives QASP Monitoring Procedures PRS Performance Metrics Performance measures must be identified for requirements defined in the SOO Monitoring tools and techniques are outlined in detail

15. IMPORTANT QUALITY AND PERFORMANCE SOLICITATION REQUIREMENTS

18. MANAGE & MEASURE

25. REPORT PERFORMANCE COST AND PERFORMANCE MANAGEMENT TOOLS

27. QUESTIONS AND ANSWERS

28. GRANT THORNTON CONTACTS n Marc Berson Director T 703.637.2716 C 202.236.1182 E [email_address] Eric Heffernan Senior Manager T 703. 637.2769 E Eric.Heffernan @gt.com Jennifer Palazzolo Manager T 703. 637.2846 E Jen.Palazzolo @gt.com Global Public Sector 333 John Carlyle Street Suite 400 Alexandria, Virginia 22314 703.837.4400