The survey found that many organizations struggle with findability due to a lack of search strategy and standards. Over half of respondents said it is moderately or very hard to find the right information, and less than 20% were satisfied with their search capabilities. Issues included poor search functionality, inconsistent tagging, and not knowing where to look. While most organizations recognize that findability is important, many do not allocate dedicated budgets, resources, or ownership to search. The report recommends that organizations prioritize improving metadata, taxonomy, and strategy to enhance the value of their existing information assets.
35. WHAT ARE THE OBSTACLES
TO FINDING THE RIGHT
INFORMATION?
36. 63.4% POOR SEARCH FUNCTIONALITY
50.0% LACK OF ADEQUATE TAGS
51.4% INCONSISTENCY IN HOW WE TAG
CONTENT
52.1% DON'T KNOW WHERE TO LOOK
37. EUROPE
64.2% POOR SEARCH FUNCTIONALITY
47.7% LACK OF ADEQUATE TAGS
48.6% INCONSISTENCY IN HOW WE TAG
CONTENT
47.7% DON'T KNOW WHERE TO LOOK
38. NORTH AMERICA:
48.6% POOR SEARCH FUNCTIONALITY
62.9% LACK OF ADEQUATE TAGS
65.7% INCONSISTENCY IN HOW WE TAG
CONTENT
54.3% DON'T KNOW WHERE TO LOOK