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Search Analytics in Practice

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Presentation by Kristian Norling at IntraTeam Event 2012 in Copenhagen.

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Search Analytics in Practice

  1. 1. SEARCH ANALYTICS IN PRACTICEHow search analytics for your website search or intranet search can give you valuable information and improve the search experience.
  2. 2. WWW.SLIDESHARE.NET/FINDWISE/
  3. 3. The presentaionThis presentation will be about and showhow to use search analytics to improvethe search experience. A smallinvestment in time and effort can reallyimprove the search. You will get practicaladvice on what metrics to look at andwhat actions can be taken on theanalysis.
  4. 4. Agenda•How to log search? And what metrics are interesting?•What to do with all the data in the search log? How do we analyse search?•Actions to take based on search analytics•Do’s and don’ts
  5. 5. SEARCH ANALYTICS IS NOT SEO
  6. 6. SEARCH ANALYTICSGIVES USER INTENT
  7. 7. WEB ANALYTICS GIVES USER BEHAVIOUR
  8. 8. Fantastic bookSEARCH ANALYTICS FOR YOUR SITEConversations with Your Customers by LOUIS ROSENFELD @louisrosenfeld
  9. 9. HOW TO LOG SEARCH?
  10. 10. WEB ANALYTICS SOFTWAREGOOGLE ANALYTICS, PIWIK ETC.
  11. 11. SEARCH ENGINE LOG FILES
  12. 12. SPECIALISED SOFTWARE
  13. 13. Scope Report generated: Show stats for: today, last week, month, yearChoose time period Show stats N:o searches this year Most common search queries Query N.o: Search queries giving 0 results
  14. 14. WHAT METRICS ARE INTERESTING?
  15. 15. 0-RESULTS
  16. 16. HOW TO FIX0-RESULTS?
  17. 17. MOST COMMON QUERIES
  18. 18. WHAT TO DO WITH ALL THE DATA INTHE SEARCH LOG?
  19. 19. HOW DO WEANALYSE SEARCH?
  20. 20. VGR INTRANET 2011
  21. 21. ≈ 28 MILLION PAGEVIEWS
  22. 22. INTRANETSEARCHES 2011
  23. 23. 935 949
  24. 24. 200 MOST COMMON SEARCHES
  25. 25. 164 127
  26. 26. 17,5 %
  27. 27. A list of all key-matches Active?Title and link for key-match For what scope the key-match is valid Description for the key-match Keywords
  28. 28. SAHLGRENSKA UNIVERSITY HOSPITAL
  29. 29. INTRANETSEARCHES 2011
  30. 30. 383 846
  31. 31. 200 MOST COMMON SEARCHES
  32. 32. 82 993
  33. 33. 21,6 %
  34. 34. WHAT OTHER METRICS AREINTERESTING?
  35. 35. USER BEHAVIOUR
  36. 36. CONTEXT DATE? TIME?FROM WHERE? HOW?
  37. 37. TRENDING SEARCH TERMS
  38. 38. ACTIONS TO TAKEBASED ON SEARCH ANALYTICS
  39. 39. Do...Fix 0-results...Check common terms...Cluster synonyms...Use Key Matches / Best Bets / Sponsored Links
  40. 40. A FEW HOURSEVERY MONTH, CAN DELIVERGREAT RESULTS!
  41. 41. Do - bonus...Check user behaviour?...Research in what context?...Look at trending/temporal terms
  42. 42. Do not...Forget to work with your content...Forget metadata...Only use search analytics - combine with web analytics
  43. 43. QUESTIONS?
  44. 44. THANKS! Kristian Norling kristian.norling@findwise.com @kristiannorling @findwise Slideshare LinkedIn

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