Customer service is a key factor in success. How can you go beyond a solid website, a well-run call center and responsive online chat? Differentiate your brand with Ivytalk.

1. Your Enterprise Messaging Partner
For Enhanced Customer Satisfaction

2. The World is Rapidly Going Mobile
www.ivytalk.com 2
• Disrupting Every Industry
• Mobile First Design
More Than
5 Billion Mobiles
• Multi-Channel Required
• SMS Remains Vital
30%
Smartphones
• Multi-Device Required
• Mobile App + Mobile Web
20% Web
Access Mobile
Source: KPCB Internet Trends 2014

3. Communication is Changing
www.ivytalk.com 3
Phone
Online chat
Messaging

4. Customer Service Expectations
www.ivytalk.com 4

5. Extend Your Mobile Customer Engagement
• Inbound
 Integrated - SMS, email, mobile app, push, web
 Messages delivered to existing systems
 Full multimedia inbound messages
 Public, Exclusive or Private access
• 2-Way
 Broadcast, Chat or Personal messaging
 Message translation across channels
 Simultaneous, multi-channel, multi-device
conversations
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6. Personal, Secure and Convenient
• The ONLY Integrated Contact Database
 Email, Phone, SMS, Mobile App + Future Devices like
Connected TVs, Watches, etc.
• Private and Secure Messaging
 Protects personal information and identity
• Tailored to Each Individual
 Each person can choose and control their preferred
communication channels
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7. Cost Effective Tool
• Simple to Use
 Single message to targeted group
 Users pick their own method
• Easy to Set Up
 Managed centrally or distributed
 Can be integrated with existing systems
• Cost Effective
 Low annual cost based on usage
 No new hardware or software required
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8. Benefits of Improved Communication
• Improved Operations
• Reduced Risk
• Reduced Loss
• Increased Employee Satisfaction
• Improved Customer Satisfaction
• Increased Profitability
www.ivytalk.com 8

9. Next Steps
• Follow-Up Meeting
• Demo and/or Pilot
• Questions?
www.ivytalk.com 9

10. THANK YOU
Mary Jesse, CEO
mary@ivycorp.net
Skype mjesse16
Phone/SMS +1 425-890-5351