1. MARK F. HAGERTY
41108 N. Congressional Drive | Anthem, AZ 85086 | 925.519.0372 | mfhagerty@cox.net
ORGANIZATIONAL DEVELOPMENT AND TRAINING DIRECTOR
Enterprise-Wide Consulting } Instructional Design } Planning & Management } Global Solutions
Leader in development … provider of advanced instruction
OD and Learning expert 25+ years managing organizational initiatives that drive performance improvement and enhance
training logistics. Engage high-level project management, design implementation, and curriculum progress while supporting
customary instruction practices into e-learning platforms. Hold a Master’s Degree in Organizational Behavior, a Masters Certificate in
Online Instructional Design, and prepared to meet objectives at every level.
} Facilitate, manage global learning projects and develop interactive curriculum strategies end-to-end.
} Evaluate training programs in alignment with cross-functional goals.
} Provide team direction during technology rollout.
} Expert in ISD principles and the ADDIE (instructional design technique) methodology.
} Exceeded success rate for past employer while facilitating a coaching program for managers.
} Adept at designing, creating, and delivering synchronous & non-synchronous e- learning experiences for corporate audiences.
} Highly proficient with MS Word/Excel/PowerPoint/Project/Access, Visio, Lotus Notes, Minitab, Captivate, Dreamweaver, Flash,
Acrobat, and the Internet.
} Certified in project management, learning function, and Microsoft Office suite.
Career Snapshot
Sr. Instructional Organize professional development for instructional
Designer/ designers. Create competency-based development plans for each “Mark is an excellent
Consultant instructional designer on staff to focus on the individual’s specific communicator with a knack
needs and strengths. for making technical
information easy to
Senior Training Managed organizational development across four R&D understand. He is adept in
Manager/Consultant locations. Able to breakthrough company’s success record of 95% developing training content in
for first-time pass rate as facilitator. various formats and is always
willing to share his
Training Analyst Designed, developed, and facilitated courses utilizing ADDIE knowledge. He's a great team
methodology and statistics . Initiated a first-ever blended learning player and collaborative
program at Clorox, which saved hundreds of thousands of dollars in partner, and I've thoroughly
training costs per year. enjoyed working with him
over the l ast several years.”
Adjunct Instructor/ Developed comprehensive learning strategies and instructed –Diane V., Training and
Course Developer a multitude of computer software applications . Enhanced Development Project Manager,
business and technical skills in organizations across California The Clorox Company
and the western United States.
NOTABLE ATTRIBUTES
Executive-Level Communications Evaluation and Metrics Project Influence and Execution
Needs Assessment Organizational Process and Statistics Vendor Negotiation
E- Learning Technologies/Tools Custom Learning Strategies Policies and Procedures
Global Performance Initiatives Research and Consultative Advice Training Improvement
EXPERIENCE & VALUE-ADD
AMERICAN EXPRESS, Phoenix, AZ 2009–present
SENIOR INSTRUCTIONAL DESIGNER ~ TRAINING CONSULTANT
Develop and oversee curricula for Call Center operations. Manage instructional design projects and provide professional
development for instructional designers.
Achievements :
• Sole training liaison to the Merchant line of business, a critical role for aligning training to business needs.
• Developed training programs introducing new financial programs to the phone force so they, in turn, allow customers to
take advantage of the new programs.
• Developed training programs informing the phone force of changes in the banking industry resulting from the new federal
banking regulations, ensuring compliance by the work force to the law.
Resume continues

2. MARK F. HAGERTY RESUME Page 2
925.519.0372 | mfhagerty@cox.net
Experience & Value-Add cont’d…
THE CLOROX COMPANY , Pleasanton, CA 1992–2009
SENIOR TRAINING M ANAGER ~ TRAINING CONSULTANT (2000 – 2009)
Analyzed capability development needs and prepared, implemented ongoing organizational development strategies. Evaluated
programs for alignment with strategic goals and consulted globally on subjects related to training and development.
Achievements :
• Supervised a department consisting of five training staff.
• Managed organizational developments across four R&D locations: California, Illinois, Georgia, and Argentina.
• Authored the R&D technical and non-technical training strategies.
• Strategized a migration to e-learning for the international R&D w orkforce, which increased availability significantly and
reduced travel time and cost for remote employees.
• Managed project to launch the first enterprise-wide Learning Management System (LMS). This consolidated disparate
systems, cultures, and methodologies across 45 locations.
- Presented at the industry conference as an LMS expert.
- Led follow -up project to convert LMS from in-house to a vendor-hosted solution, slicing maintenance costs by 50%.
• Established an end-to-end strategy for development of all employees as a key architect of the Develop Workforce
Capability program. This program also helped implement standards for Kirkpatrick evaluation through levels 3 and 4.
• Set company record for first-time pass rate of 95% as the facilitator of a coaching progra m for managers.
TRAINING ANALYST II ~ TRAINING ANALYST (1992 – 2000)
Designed and facilitated instruction courses using ADDIE methodology for business and organizational processes, statistics,
computer applications, manufacturing standards, advanced chemi stries and formulation, packaging, employee on-boarding,
project management, safety, regulatory compliance, and technology partnerships.
Achievements :
• Saved $500K in training costs during VPN ‘Around the World’ project by initiating the first-ever blended learning program.
- Employees took introductory training via computers – exceptional at the time – followed by instructor-led classes,
(deadline-driven). Savings resulted from using computer-based training, where training was reduced from one week to
2 days. Also replaced need for internal training teams to travel the country to deliver training by deadlines, and enabled
outsource training delivery to take place within closer vicinity .
- Ultimately eliminated travel expenses, and the multiple, independent locations allowed for trainings simultaneously .
- Earned performance award in recognition for accomplishment .
• Founded the Corporate Training Forum, a council of Clorox training leaders that coordinates strategy company-wide and
forges bonds of common practice be tween training departments.
- This group became the center of thought leadership for organizational development in the company, producing
enterprise-wide OD initiatives, such as a revitalized on-boarding program, that could not otherwise have been
coordinated as well
LAS POSITAS COLLEGE, Livermore, CA 1992–1994
ADJUNCT INSTRUCTOR OF WINDOWS APPLICATIONS
Taught both public enrollment classes and private classes for employees of a single company (e.g. General Electric, Hexcel)
PC ETCETERA , San Francisco, CA 1990–1992
INSTRUCTOR AND COURSE DEVELOPER
Taught upwards of 40 different software packages from beginning to advanced levels. Frequently a requested instructor at
companies like Hewlett-Packard, Wells Fargo Bank, and Hitachi.
EDUCATION , CERTIFICATIONS & MEMBERSHIPS
M.S., ORGANIZATIONAL BEHAVIOR , California School of Professional Psychology, Berkeley, CA
M ASTERS CERTIFICATE, ONLINE INSTRUCTIONAL DESIGN , Capella University, Minneapolis, MN
B.S., Psychology (Biology Minor), California State University, Hayward, CA
Certifications: Project Management (ASTD)
Managing the Learning Function (ASTD)
Microsoft Officer User Specialist (MOUS) in Word, Excel, and PowerPoint
Memberships : American Society of Training and Development (ASTD): Co-chaired 2009 Northern California Train-the-Trainer Conference
E-Learning Guild
LinkedIn: http://www.linkedin.com/in/markhagerty