BPMN and Design Patterns for Engineering Social BPM Solutions

BPMN and Design Patterns for Engineering
Social BPM Solutions
BPMS2 Workshop, Clermont-Ferrand Aug 29 2011
Marco Brambilla, PieroFraternali, Carmen Vaca
DipartimentodiElettronica e Informazione
Politecnico di Milano
Contact:
marco.brambilla@polimi.itmarcobrambimarcobrambi

Outline
Understanding the goals of social BPM
Representing social BP requirements
Eliciting recurrent solutions: social design patterns
An example
An architecture for the fast prototyping and engineering of SBPM
Conclusions: ongoing & future work (+ demo)

Context and goals
EU Funded Project, 2 years
4 SMEs + 2 Universities
Coordinator: Web Models (IT)
Main deliverables
Methodology
Modeling languages
Reusable design patters
Forward engineering architecture
Cases, cases, cases…
www.bpm4people.org

The Social BPM Space
A continuum from closed to open social BPM, where each organization can find the mix of control & flexibility it needs
Process model decided top-down and hard wired, task assignment rigid, communication limited to task input-output
ClosedBPM
Participatory design
Process model resulting from merge of different models (e.g., merger&acquisition), task/flow variants
Participatory enactment
Actors are fixed, but can communicate with social tools (e.g., follow up a task, tweet on a task status, etc)
The community of actors can be (in part) open: e.g.,
launch a task to be executed in Facebook, find an expert in LinkedIn, vote for alternative flows
Social enactment
Tasks are executed freely (e.g., in a Wiki-like mode)
process constraints are mined and progressively enforced by observing community behaviors
Process mining

The contribution of “social” to the BPM lifecycle
Weak Ties / Tacit Knowledge exploitation (e.g., team formation)
Knowledgesharing (e.g., self-service technical support)
SocialFeedback (e.g., quality of service monitoring)
Transparency: (e.g., legislation building)
Participation: (e.g., participatory budgeting)
Activitydistribution (e.g., crowd-sourced work)
Decisiondistribution (e.g., social CRM)
Social BPMN
Socialization
design
patterns
Socialization
goals
Modeltransformation
Participatory &
social enactment
Social BPM architecture

Overview of the approach
General idea:
Social BPM Design & Implementation
Analyze process improvement requirements
Understand SBPM goals
Identify communities of reference
Analysis & design
Understand process socialization patterns
Map requirements to goals
Identify relevant socialization patterns
Refer patterns to goals
(Re)design process with social interactions
Identify & abstract
social platforms to use
Automate pattern to application transformation
Map process model to
application models
Deployment
Refine
application models
Map application models
into code & deploy

Representing Social BPM requirements
Idea: extending BPMN with stereotypes for expressing:
The participation of dynamically enrolled actors ( social pools with different roles)
The execution of activities by such actors (social tasks)
Events for controlling the execution of tasks by social actors

Social BPM design patterns
As in the tradition of BPM design patterns, they capture reusable solutions to recurrent socialization requirements
Dynamic enrollment
Poll

Design patterns and goals
Socialization goals can be used as drivers for the selection of the social BPM design patterns that are more relevant to a process socialization effort (SBPM by example)

A complete example

Model Driven Engineering of SBPM applications
Models are amenable to be transformed into running applications, enabling fast prototyping and early assessment of alternative process socialization strategies directly by the stakeholders
Model-Driven Engineeringis the discipline that supports a generative approach to the creation and maintenance of application from abstract, platform-independent models
Implementation exploited WebRatio (www.webratio.com), an industrial MDE tool that manages app development in three steps:

Models for BPM
Two types of models concur to define the application requirements:

Model extensions for Social BPM
Process and applications models are extended to incorporate social issues:
Pool
Vote
Follow
Lane 1
Lane 2

Generative approach and runtime architecture
Process layer
Presentation layer
Visual identity
Business layer
Servicelayer
Datalayer
Integrationlayer
Standard Java
Web application
Social Network connection services
IBMWebSphere
Caucho Resin
ApacheTomcat
OracleApplicationServer
JBoss
Application Server

Ongoing and future work
Ongoing work: reality check
EU Parliament: IT requirement elicitation processes opened to all DGs
NGO: consumers’ claim management and class action organization
PA: participative territory planning
Multinational company: social CRM
Future work
Complete the implementation of model editor, model transformation, social WebML components
Investigate SNA techniques for social task optimization
Define social process improvement metrics and Social Activity Monitoring concepts

DEMO
http://www.bpm4people.org/cms/content/en/demos

Contact:
Marco Brambilla
marco.brambilla@polimi.itmarcobrambimarcobrambi

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BPMN and Design Patterns for Engineering Social BPM Solutions

by Marco Brambilla on Aug 28, 2011

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