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BPMN and Design Patterns for Engineering Social BPM Solutions
 

BPMN and Design Patterns for Engineering Social BPM Solutions

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The integration of social software and BPM can help organizations harness the value of informal relationships and weak ties, without compromising the consolidated business practices embedded in ...

The integration of social software and BPM can help organizations harness the value of informal relationships and weak ties, without compromising the consolidated business practices embedded in conventional BPM solutions. This paper presents a process design methodology, supported by a tool suite, for addressing the extension of business processes with social features. The social process design exploits an extension of BPMN for capturing social requirements, a gallery of social BPM design patterns that represent reusable solutions to recurrent process socialization requirements, and a model-to-model and mode-to-code transformation technology that automatically produces a process enactment Web application connected with mainstream social platforms.

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    BPMN and Design Patterns for Engineering Social BPM Solutions BPMN and Design Patterns for Engineering Social BPM Solutions Presentation Transcript

    • BPMN and Design Patterns for Engineering
      Social BPM Solutions
      BPMS2 Workshop, Clermont-Ferrand Aug 29 2011
      Marco Brambilla, PieroFraternali, Carmen Vaca
      DipartimentodiElettronica e Informazione
      Politecnico di Milano
      Contact:
      marco.brambilla@polimi.itmarcobrambimarcobrambi
    • Outline
      • Understanding the goals of social BPM
      • Representing social BP requirements
      • Eliciting recurrent solutions: social design patterns
      • An example
      • An architecture for the fast prototyping and engineering of SBPM
      • Conclusions: ongoing & future work (+ demo)
    • Context and goals
      • EU Funded Project, 2 years
      • 4 SMEs + 2 Universities
      • Coordinator: Web Models (IT)
      • Main deliverables
      • Methodology
      • Modeling languages
      • Reusable design patters
      • Forward engineering architecture
      • Cases, cases, cases…
      www.bpm4people.org
    • The Social BPM Space
      A continuum from closed to open social BPM, where each organization can find the mix of control & flexibility it needs
      Process model decided top-down and hard wired, task assignment rigid, communication limited to task input-output
      ClosedBPM
      Participatory design
      Process model resulting from merge of different models (e.g., merger&acquisition), task/flow variants
      Participatory enactment
      Actors are fixed, but can communicate with social tools (e.g., follow up a task, tweet on a task status, etc)
      The community of actors can be (in part) open: e.g.,
      launch a task to be executed in Facebook, find an expert in LinkedIn, vote for alternative flows
      Social enactment
      Tasks are executed freely (e.g., in a Wiki-like mode)
      process constraints are mined and progressively enforced by observing community behaviors
      Process mining
    • The contribution of “social” to the BPM lifecycle
      • Weak Ties / Tacit Knowledge exploitation (e.g., team formation)
      • Knowledgesharing (e.g., self-service technical support)
      • SocialFeedback (e.g., quality of service monitoring)
      • Transparency: (e.g., legislation building)
      • Participation: (e.g., participatory budgeting)
      • Activitydistribution (e.g., crowd-sourced work)
      • Decisiondistribution (e.g., social CRM)
      Social BPMN
      Socialization
      design
      patterns
      Socialization
      goals
      Modeltransformation
      Participatory &
      social enactment
      Social BPM architecture
    • Overview of the approach
      General idea:
      Social BPM Design & Implementation
      Analyze process improvement requirements
      Understand SBPM goals
      Identify communities of reference
      Analysis & design
      Understand process socialization patterns
      Map requirements to goals
      Identify relevant socialization patterns
      Refer patterns to goals
      (Re)design process with social interactions
      Identify & abstract
      social platforms to use
      Automate pattern to application transformation
      Map process model to
      application models
      Deployment
      Refine
      application models
      Map application models
      into code & deploy
    • Representing Social BPM requirements
      Idea: extending BPMN with stereotypes for expressing:
      • The participation of dynamically enrolled actors ( social pools with different roles)
      • The execution of activities by such actors (social tasks)
      • Events for controlling the execution of tasks by social actors
    • Social BPM design patterns
      • As in the tradition of BPM design patterns, they capture reusable solutions to recurrent socialization requirements
      Dynamic enrollment
      Poll
    • Design patterns and goals
      • Socialization goals can be used as drivers for the selection of the social BPM design patterns that are more relevant to a process socialization effort (SBPM by example)
    • A complete example
    • Model Driven Engineering of SBPM applications
      • Models are amenable to be transformed into running applications, enabling fast prototyping and early assessment of alternative process socialization strategies directly by the stakeholders
      • Model-Driven Engineeringis the discipline that supports a generative approach to the creation and maintenance of application from abstract, platform-independent models
      • Implementation exploited WebRatio (www.webratio.com), an industrial MDE tool that manages app development in three steps:
    • Models for BPM
      Two types of models concur to define the application requirements:
    • Model extensions for Social BPM
      Process and applications models are extended to incorporate social issues:
      Pool
      Vote
      Follow
      Lane 1
      Lane 2
    • Generative approach and runtime architecture
      Process layer
      Presentation layer
      Visual identity
      Business layer
      Servicelayer
      Datalayer
      Integrationlayer
      Standard Java
      Web application
      Social Network connection services
      IBMWebSphere
      Caucho Resin
      ApacheTomcat
      OracleApplicationServer
      JBoss
      Application Server
    • Ongoing and future work
      Ongoing work: reality check
      • EU Parliament: IT requirement elicitation processes opened to all DGs
      • NGO: consumers’ claim management and class action organization
      • PA: participative territory planning
      • Multinational company: social CRM
      Future work
      • Complete the implementation of model editor, model transformation, social WebML components
      • Investigate SNA techniques for social task optimization
      • Define social process improvement metrics and Social Activity Monitoring concepts
    • DEMO
      http://www.bpm4people.org/cms/content/en/demos
    • Contact:
      Marco Brambilla
      marco.brambilla@polimi.itmarcobrambimarcobrambi