More Related Content Similar to Imagicle - Your preferred UC application partner - 2013 ENG (20) Imagicle - Your preferred UC application partner - 2013 ENG1. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Empowering your MidMarket and Large Enterprises projects with Cisco UC platforms
Massimiliano Picchi
VP Sales
2. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle at a glance
• Imagicle Apps on Cisco GPL Solutions Plus and more
• Imagicle Business Edition Pack – special for Cisco BE6K
• Getting started – how to become Imagicle Partner
• Imagicle App Suite – quick overview
• Imagicle Referrals
3. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle is an historical, loyal Cisco Preferred Solution Developer
Partner widely recognized for the ease of use and manage of its
solutions and the quality of its support
• born in 2010, merging 20+ years of experience of Stonevoice and Telcen
• A complete Application Suite empowering Cisco UC platforms
• A full portfolio for any platform, any customer, any vertical, perfect for enabling
migration from legacy PBX to Cisco UC
• Supporting hybrid enviroments with Cisco, Alcatel, Avaya, Aastra, Microsoft, Siemens…
• Scalable from SMB to large Enterprises
• Suitable for Commercial, Enterprise, Government-Public Sector, Healthcare, Edu…
• A reliable organization
• Complete support for presales, sales, customizations and post sales
• 34 people, 10 people for sales and marketing, 6 people for support
4. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• 100% Indirect, Light & Scalable business model
• E-licensing
• 30 days free Try&Buy - full features free download
• Web 2.0 advanced Professional Services and Full Support Services
• International footprint
• 35%+ business is outside Italy, special focus in EMEA
• Fully aligned with Cisco strategy and Go To Market
• 3 Imagicle apps: Billing-IP Fax Server-Directory available on Cisco GPL (2012)
• one of the fews worldwide Cisco Preferred Solution Developer
6. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• A unique software suite with all essential
applications to enable your communications
• Out of the box and simple to use from your IP phone,
web, Windows client and free smartphone/tablet Apps
for Apple iOS and Android
• Monitoring and alarms included
• Availble in 5 languages
• Attendant Console, CTI in 8 languages (arabic included)
• Ready to scale from 25 up to 25,000 users
• Compatible with Cisco UC platforms:
CUCM 6.x-7.x-8.x-9.1, HCS, BE 6000
• Fully integrated with Cisco UC and Microsoft AD
• Running on real or virtual servers
• Full co-residency on Cisco UCS
• MS Windows OS Certified 32-64 bit
• Windows Server 2012 (verified, official certification is coming)
• Windows Server 2008 R2
• Windows 8 - 7 - Vista
7. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
UC
Accounting
& Billing
IP Fax Server
Directory
Service and
“Caller ID”
Phone Lock
Attendant
Console,
CTI
Queueing
for AC
more
8. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
UC
Imagicle
Fax
Imagicle
Supervisor
Imagicle
Contacts
With Cisco Jabber integration
9. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• 3 Application Suite releases per
year which include all
enhancements and new
functionalities for all products
• Spring - February issue
• Summer – June issue
• Winter - November issue
• Major & minor upgrades are available to
all customers with an active Imagicle
Care contract or while purchasing a
license upgrade
• Enhancements based upon
partners’ and customers’
community
• Roadmap is available online to
general public
• www.imagicle.com/go/roadmap
10. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
extra-savingswithfullco-residency
• The Imagicle Stonevoice Application Suite for Cisco UC can run
in full co-residency on the same VM of CUCM over UCS
• Learn more on www.imagicle.com/go/UCS
11. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle Care
You work, it works
• An excellent service, fullfilling
customers’ expectations
• Imagicle Care Basic
• minor upgrades + standard
support
• 1 year included in every product
• 3 years for Business Edition Pack
• Imagicle Care Gold
• Minor & Major upgrades
• SLA based on ticket priority
• remote support and more
12. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Good news for Cisco Channels
13. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• A dedicated Application Suite
for Cisco UC including 3
essential apps:
• Billy Blue’s 4 - Accounting & Billing
• StoneFax - IP Fax Server
• Speedy Enterprise - Directory Services
& Caller ID
• + 2 free mobile apps for Apple iOS and
Android devices, Imagicle Fax and Imagicle
Contacts, with Cisco Jabber integration
• Available for purchasing
directly from Cisco and its
distributors at the standard
collaboration discount
http://cisco.imagicle.com
with
Cisco Jabber
integration
CUCM 9.1
14. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Cisco MidMarket Collaboration Promotion for Cisco BE6K,
Imagicle Apps are officially available in the EMEAR promo
• +18% discount on top of collaboration discount
• Solution Incentive Program – SIP available for
• Imagicle Blue’s Attendant Enterprise - attendant console
• Imagicle Queue Manager Enterprise – ACD
• Imagicle Billy Blue’s 4 - accounting & billing
• Imagicle StoneFax – IP Fax Server
• Imagicle Speedy Enterprise – Directory services & Caller ID
• Up to +12% discount on the whole project , on top of collaboration discount
15. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved. Confidential
Imagicle
Business Edition Pack
All the apps you need for your Cisco Business Edition 6000
16. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Customers need to add essential UC applications to the new
Cisco BE6K, starting from IP Fax Server and Attendant
Console, to Billing, Directory - Caller ID, PhoneLock … for
• matching specific requirements and accelerating the ROI
• granting continuity from legacy system-services
• providing an easier migration experience
17. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved. Confidential
• Cisco BE6K dedicated bundle with
enterprise solutions ready to go for
MidMarket Customers, at a very
special price!
• 1 suite, 40% off list price for each app
• Attendant Console with queueing, IP Fax
Server, Billing, Directories and caller ID look-
up
• + 3 mobile applications: Imagicle Fax, Imagicle
Supervisor and Imagicle Contacts
• Integrated with Cisco Jabber
• Running on a single server
• 3 years Imagicle Care Basic included
• 3 special options to enhance the
offering
With Cisco Jabber integration
The pack can
be activated
only with
Cisco BE6000
18. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• All the apps run on the same single virtual machine
• Imagicle is the first partner allowed for Co-Residency on BE6K,
lowering the TCO, with 1 appsuite running on 1 vm
• Simplified and quick installation - Imagicle Virtual Appliance
• a vm including MS Windows Server and Imagicle AppSuite preinstalled
• ready for running a free trial period of 30 days (both MS WinSRV OS and Apps)
• can be activated simply purchasing a license
• ready to be deployed in 10’ and configured in few hours
• Importing users from Cisco BE6K or MS AD, adding IP Addresses,
SIP Trunk and basic things to go
• Modular and scalable
• All the apps can be expanded as
well new ones can be activated simply
purchasing a license
19. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
complete,modularandscalable
Imagicle
product
code
description
Attendant Console
with queueing
IP Fax
Server
Accounting
& Billing
Directory
& Caller ID
Imagicle
Care BASIC
Value of
apps
included
Bundle
End User
Price
IMCBE-64L Imagicle BE Pack 64 1 users + 4 channels 2 channels 64 users 64 users 3 years 8,050 € 4,850 €
IMCBE-120L Imagicle BE Pack 120 2 users + 8 channels 2 channels 120 users 120 users 3 years 12,100 € 7,250 €
IMCBE-250L Imagicle BE Pack 250 2 users + 8 channels 4 channels 250 users 250 users 3 years 15,150 € 9,100 €
IMCBE-350L Imagicle BE Pack 350 3 users + 8 channels 8 channels 350 users 350 users 3 years 21,750 € 13,050 €
IMCBE-500L Imagicle BE Pack 500 3 users + 8 channels 8 channels 500 users 500 users 3 years 24,250 € 14,550 €
For projects including 500 users or more, you can upgrade each pack with relevant upgrade licence codes, available in price
list, and benefit from «Fit Better» option to obtain a 20% discount on upgrade codes or other missing products.
VAT not included.
This bundle is available for purchasing from Imagicle only and Imagicle partnership’s discount will be applied for this offer.
The pack can
be activated
only with
Cisco BE6000
20. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
availableonlyifpurchasedtogetherwithaPack
Fit
better
•20% discount from List
Price to upgrade Pack
applications or when
purchasing new
applications
Care
better
•Upgrade to Imagicle Care
Gold 3 years by adding
25% of Pack list price
Start
better
•Imagicle Professional
Services for a trouble-
free assisted product
installation.
Only 1,800 €
Standard partnership’s discount
will be applied for all the options
21. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Starting the business together
22. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
faster,smarter,easier!
• A Partner Program tailored for your company with a
dedicated Partner Engagement team and 3 simple steps
for getting started
• Dedicated, assisted app installation in your lab-production enviroment
• Sales, Presales and Tech free trainings
• 3 customers for creating your internal success stories
23. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
ataglance
• The 10 keys for a successful partnership
1. Higher discount levels on the Imagicle List price
2. Joint Go To Market plans for special projects
3. Sales and Presales team for projects and tenders
4. Project team for customization requests
5. Partner’s Area with online pricelist, configurator, deal registration and more
6. Co-marketing tools
7. NFR Licenses of all Imagicle apps for internal use and lab
8. Free Technical, Presales and Sales trainings
9. Priority Support
10. 3 assisted installations for creating you internal success cases
25. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Savetimeandmoneywithvirtualfaxmanagement
1. Easy and powerful software solution to de-materialize fax management
2. Offers many means of sending and receving faxes; supports any email client/server
3. Available to all Company employees, with personal fax number (DDI) or fax group
Cisco UC
T.38
with G711 fallback
H.323 - SIP
PSTN
ANY
web browser
ANY
document
HTTP
HTTPS
PRINT
ANY Mail
Server including
MS Exchange
and IBM Lotus
Domino
ANY
e-mail client
Imagicle AppSuite Server
StoneFax
COMPATIBLE
network MFP
ScantoFax
APPS
for Android,
iPhone/iPad
3G/Wi-Fi SMTP
POP3
IMAP
(SSL)
26. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Fax subject
StoneFax reserved
email account
Recipient’s number
Recipient’s
name
Fax body
1. Private and secure fax access through own e-mail or web user’s account
2. Supports many document formats for sending: PDF, World, Excel, PowerPoint,
TIFF, JPG, PNG…
3. Protocol numbering management, with automatic centralized documents storage
27. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Faxsend&receivefrommobilehasneverbeensoeasy
UC
Imagicle
Fax
Imagicle Fax allows fax
send & receive straight
from your smartphone or
tablet, wherever and
whenever you are
• Requires Imagicle StoneFax
Free App avaliable for Apple iOS and
Android smartphones and tablets
28. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
enterprisefeaturesmadeeasy
Main Features Imagicle StoneFax – rel. Spring 2013
Scalability
50 FoIP channels per server, with up to 10 server cluster (500 channels).
Unlimited users
User experience Web portal, any email client, Imagicle Fax for Android and Apple
Supported file format Ready for Pdf, jpg, doc(x), xls(x), rtf, bmp, jpeg, gif, tiff
Email server support
SMTP, IMAP and POP3 with SSL support both on premise (Exchange,
Lotus,..) and cloud (Office365, Gmail, ..)
Protocol and environment
Embedded SIP, H.323
T.38 and G.711 passthrough
Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV
Advanced functionalities
MFP Support, Print incoming faxes and copy on ext.storage, DDI and
internal CLI routing, CRM integration, FDR , group faxing
Business continuity and Disaster recovery (HA) Yes, complete
Hardware and software requirements
Real or Virtual (vmware) server with MS Windows Server 2003/2008
32/64 bit and 2008 R2 and 2012 64 bit
Roadmap info available on www.imagicle.com/go/roadmap
29. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
IdealOperatorConsoleforyourCustomerservice
1. Stellar, easy to use, best in class functionalities. 8 languages available
2. Integrated with phone and rich presence, corporate directories and QME queues
3. Certified for all operators, also for short-sighted or blind employees
30. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Customers’WelcomeSolutionyouwerelookingfor
1. Enhanced ACD with multiple queues support, advanced call distribution algorithms, customizable welcome voice
prompts, VIP management, calendar management, camp-on queues, voice prompts in 6 languages included
2. Outstanding control for Supervisors with real-time data and stats accessible from web, desktop and even iPad
3. Operator Console indipendent, QME allows queued calls viewing even from IP phone. Fully integrated with
Imagicle’s own attendant console solution (Blue’s Attendant)
31. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
YourCustomerServiceisalwaysundercontrol
UC
Imagicle
Supervisor
With Imagicle Supervisor
you can control and
manage in real time
Customer Service’s
queues and agents from
everywhere
• Requires Imagicle Queue
Manager Enterprise
Free App for iPAD
32. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
topfeaturesnice2see
Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013
Scalability 50 operators, 100 queues and 10.000 BLF per server
Directories
Max 250.000 contacts.
From CUCM, LDAP/AD and from any source with embedded connectors.
Speedy Entperise - server side advanced directories with XML services, optional.
Messages and Music in Queue
Yes, full and customizable through web interface per Queue
Time-based scheduling of queues with different treatments and messages
Camp on
Yes, transfer to busy extensions with automatic queuing and fallback to operators after
timeout
Historical Reports Yes, full and Web based out of the box reports for queues and agents
Supervisor Yes, from PC (require CAL) and iPAD (Free)
CUPS and Lync integration Yes (in Summer 2013 – ETA end of June)
Notes against person Yes (in Summer 2013 – ETA end of June)
SMS Yes, with out of the box and configurable sms providers
Roadmap info available on www.imagicle.com/go/roadmap
33. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
topfeaturesnice2see
Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013
Accessibility support Yes, with JAWS script
Robustness
Full. Calls are distributed to phones and can be answered even if the console PC
hangs
Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV
High Availability Yes
System alarms via email and SNMP Yes (SNMP in Summer 2013 – ETA end of June)
SDK for bespoke integration Yes
G.729 Yes
Server Hardware and software
requirements
Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and
2008 R2 and 2012 64 bit
Client Hardware and software
requirements
PC or Citrix thin client with MS Windows XP/Vista/7/8 32/64 bit
Roadmap info available on www.imagicle.com/go/roadmap
34. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
easycontactssearch,callmanagement&click-to-dial
1. Full CTI phone control for inbound & outbound calls with call pop-up integrated
into your CRM (Salesforce included and SDK available for your CRM/ERP)
2. Click-to-call from any application and colleagues’ phone presence display
3. Global search in all corporate and personal directories with a single search
35. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Advanceddirectoryand“CallerID”service
1. XML directory service for Cisco IP phones, to manage internal and
external contacts, personal, group, department, public, imported and
synchronized from any Database, CRM, ERP, Groupware,…
2. Caller ID service – identifies caller party for all your contacts and shows
it on phone display
3. Click-to-call from web and mobile App, integrated with Cisco Jabber
36. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
colleaguesandcontactsatyourfingertips
UC
Imagicle
Contacts
Imagicle Contacts looks
for all your contacts with
a single search in your
local, private and public
Company Phonebooks,
and even in your Linkedin
• Cisco Jabber integration
• Linkedin integration
• Imagicle Speedy required
Free apps for your iPhone-iPad.
Coming soon for your Android devices – Spring 2013
Cisco Jabber
and Linkedin
integration
37. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Main features Cisco BE 6000 v9.1 Speedy Enterprise
Corporate Directories (internal extensions) One Unlimited
Public Directories with external contacts No Unlimited
Department (Group) Directories with external contacts No Unlimited
Personal Directories (per user)
One
(manually feeding)
Unlimited
Synchronization with LDAP (and Active Directory)
one LDAP only for
internal extensions
Unlimited
for each Directory
Synchronization with groupware
(ERP/CRM/Exchange/Lotus/Salesforce/ODBC…)
No
Yes
free meta module
Caller Identification
internal
extensions only
internal ext. and
external contacts
Multidept. directories in a multisite scenario No Yes
PBX smart migration (Directory services in a
multivendor network scenario )
No
Yes
CUCM + Cisco BE 6k
+ CUCME
and legacy PBX‘s
38. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Monitoringandanalyzingphonetraffic.
1. Easy and ready-to-go dashboard, alarms and reports, with email scheduler
2. Full costs control and inbound/outbound/internal traffic analysis, with grouping
support in a multi-level FAC, cost centers ierarchies
3. Site-country-timezone-currency-cluster-platform-carrier based reports
39. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Main Features Imagicle Billy Blue’s 4 – rel. Spring 2013
Scalability
Up to 25.000 extensions with standard licensing.
More available as special project
User experience
Multilanguage web portal, reports automatically sent by email and integration in
company intranet/CRM
Supported PBXs Cisco and a lot of traditional PBX, even in Hybrid environments
Reports
On extensions, departments, cost centers, destinations, trends, Client Matter
Codes, Costs, Trunk usage, Realtime dashboard
Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV
Advanced functionalities
Alarms on events, export and schedule reports, software buffer for SRST branches,
API for bespoke integration, directory integration with Speedy for external
numbers
Budget management
Yes, requires Budget control optional app and StoneLock app for phone locking
after budget is reached
Hardware and software requirements
Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and
2008 R2 and 2012 64 bit
Roadmap info available on www.imagicle.com/go/roadmap
Monitoringandanalyzingphonetraffic.
40. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
NowYouareinchargeofyourtelephoneexpenses!
1. Full budget management by period, user, cost center, department
2. Alert via email upon defined budget threshold reach
3. Optional real-time phone locking upon budget reach (requires StoneLock)
41. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
AvoidfraudsandabusesfromyourCiscoIPPhones.
1. Easy users’ pin management to lock/unlock IP Phone
2. Integrated with Cisco Extension Mobility
3. Compatible with most common Cisco IP Phones
42. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Cisco UC
Imagicle AppSuite Server
IVR Manager
Voice Gateway
New York
Voice Gateway
Milan
PSTN
DTMF Selection (1/2)
Press1 for… Press 2 for…
Benvenuto nei
nostri uffici di Milano!
Incoming call from
+ 39.02.123456789
Incoming call from
+ 1.201.987654321
DTMF Selection (1/2)
Press 1 for… Press 2 for…
Welcome to our
New York offices!
H.323H.323
Script TCL
Thesimpliestandcosteffectiveauto-attendantforyourUCnetwork
1. Simplifies and centralizes the auto-attendant for a network of Cisco Voice Gateways
2. Ready to use preset behaviours as basic auto-attendant, Blast call, DID, HuntGroups,
Multiple selctions, After hours standard-blast, VOID, Auto route, 0 dial option VM ...
3. Easy to manage via web inteface or even by phone
43. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Cisco UC
PSTN
Self service
Credit check
IVR Studio
Querying the
Database
DB Server
Example of service
TAPI - SIP
DevelopingcustomapplicationsforIVRisneverbeensoeasy
1. Full IP, Powerful visual tool for designing and creating higly personalized IVR behaviours, integrated with corporate
database and information systems
2. Flexible and easy to integrate for delivering Self-service information, Multiutilities meters reading, Live
Competitions/Votes/Marketing surveys/Opinion polls, Number Routing, Location Based Services …
44. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
SkypeVideogateway forcrossingthebordersofyourvideoconferencingsystem.
1. Audio/Video conversations between CUCM, telepresence systems, Cisco Jabber video and Skype users
2. Incoming and Outgoing calls management toward Skype users
3. Supports mobile Skype calls coming from smartphones, tablets and Skype TV
4. Affordable, scalable, easy to use.
World’s first & unique
Skype video gateway
46. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Multivendor network
7.500 users - 20 sites
1. IP FaxServer
2. Billing
3. Phonelock
4. Care Gold
5. Prof Services
Vertical: Public Sector
Imagicle Partner
47. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
10.000 users
multi- cluster
1. Attendant Console
2. ACD
3. Advanced Directories
4. SkypeVideo Gateway
5. On-site Prof. Services
6. Imagicle Care Gold
Imagicle Partner
Vertical: Leisure
48. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Genesys Contact
Center - 300 agents
1. IP FaxServer
2. Prof. Services
3. Care Gold
Vertical: Finance
Imagicle Partner
49. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
250 users
1. Attendant console
2. ACD
3. Voice Mail
4. Care services
Imagicle Partner
Vertical: Manufacturing
50. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
15.000 users
1. IP FaxServer
2. Customization
3. Prof. Services
4. Care services
Vertical: education
Imagicle Partner
51. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
2.500 users
1. Billing
2. Attendant Console
3. ACD
4. Advanced Directories
5. IPFaxServer
6. Professional Services
7. Care services
Imagicle Partner
Vertical: Healtcare
52. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 users
1. Billing
2. Care services
Imagicle Partner
Vertical: Public Sector
53. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. Billing
2. Prof. Services
Imagicle Partner
Vertical: no profit
54. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. IP FaxServer
2. Prof. Services
3. Care services
Vertical: Finance
Imagicle Partner
55. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
15.000 users
1. IP FaxServer
2. Customization
3. Prof. Services
4. Care services
Vertical: Healtcare
Imagicle Partner
56. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. IVR Manager
2. Queue Manager Ent.
3. Professional Services
4. Imagicle Care Gold
Imagicle Partner
Vertical: Manufacturing
57. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57
Videoconference
for 500 users
1. Skystone Video
2. Imagicle Care
Imagicle Partner
Vertical: Manufacturing
58. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 remote sites
1. IVR Manager
2. Imagicle Care
Imagicle Partner
Vertical: Manufacturing
59. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1000 users
1. Billing
2. Attendant Console
3. ACD
4. Advanced Directories
5. IPFax Server
6. Phonelock
7. Prof. Services
Imagicle Partner
Vertical: Education
60. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
20 channels
1. IPFaxServer
2. Prof. Services
3. Care Services
Imagicle Partner
Vertical: Finance
61. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
8 channels
1. SkypeVideo
gateway
2. Prof. Services
3. Care Services
Imagicle Partner
Vertical: Media
62. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
10.000 users
1. Attendant Console
2. ACD
3. Billing
4. IPFaxServer
5. Prof. Services
6. Care Services
Imagicle Partner
Vertical: Education
63. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
2.500 users
1. IPFaxServer
2. Prof. Services
3. Imagicle Care
Imagicle Partner
Vertical: Healtcare
imet
64. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 users
1. ACD
2. IVR
3. Prof. Services
4. Care Services
Imagicle Partner
Vertical: Finance
borsa italiana
65. © 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Be
© 2010-2013 Imagicle. All rights reserved.
Faster, smarter, easier!
www.imagicle.com
Editor's Notes Solid business model: software only very high margins products with potential price reduction on volumes, e-licensing very low cost model, web based suite of applications lowering the installation, maintenance and support costs. Just simple MSAD = Extensions onlyIn Central Europe mention 1) Direct Access to Contact Database of the Czech and Slovak Golden Pages2) Supports 4 languages (EN, PL, SK, CZ)