UTS Library: Change & our Future is not just about Technology @malbooth http://www.youtube.com/watch?v=zCPPhbFgAs4 1In this slide the image used is from a workshop we ran in the Library (September 2010) for year 7 & 9 students so that they could tell us what the liked, disliked and would imagine for a library of the future that they might be using. Some of the outcomes from that workshop are listed on Slide 20.
Library3.0 2I’ve got no Fme at Educause to cover Library2.0, so I’m assuming some knowledge of it as it exists. It is what we are grappling with today – a vast landscape of compeFng prioriFes and many issues that seemingly pull us in diﬀerent direcFons at the same Fme. New values and opportuniFes are emerging, however, and there are many exemplars to follow if inspiraFon is needed. What remains, however, is the imperaFve to tailor what you deliver in your library for the needs of your community. To do that we MUST understand what your community’s core business or prioriFes are and then stay relevant to them. Here is where I think we are heading and I’ve highlighted some of the key areas.Sure, some of the long-‐established obligaFons and responsibiliFes will also come with us, but the challenge is to decide what must be dropped so we can ramp up for new demands and the new environment we are working within.
• The challenge for an insurgent is not to try to battle the incumbent for the slot of normal.The challenge is to be edgy and remarkable and to have the market move its centre to you. • Seth Godin 3 3The quote is from this blog post:hUp://sethgodin.typepad.com/seths_blog/2011/03/kraX-‐singles.html
LEARNING COMMONS LIBRARY RETRIEVAL SYSTEM Relocated & upgraded UTS Library Underground Student vision 4By way of illustraFon, I will now show a few of the iniFaFves we are taking at the UTS Library in order to set up our own future.This map is the UTS Campus Redevelopment Masterplan. Projects currently underway include the Student Housing Tower, an underground MulF-‐purpose Sports Hall and a new Broadway Building for the Faculty of Engineering & IT. Building 14 will be a Frank Gehry designed building for the Business school and soon we kick oﬀ the preparatory work for the Library Retrieval System with excavaFon to begin in 2012.The UTS Library will be relocated in two stages from its current locaFon in Building 5 of the Haymarket Campus:Stage 1 is the occupaFon and operaFon of our Library Retrieval System (LRS) to be installed under Alumni Green. It will be operaFonal in 2014.Stage 2 is the occupaFon of the redeveloped Library building or Learning Commons in what is currently Building 2. Currently that is envisaged for 2016.UTS Student vision ﬁlm hUp://www.youtube.com/user/UTSLibrary From restricted opening hours -‐> towards 24/7 services
From book storage & shelving deserts to better spaces for people & improved search & discovery LRS Movie 5(Image taken by Dr Alex Byrne in the Tampere Public Library, Finland.) Libraries storing all or most of their collecFons on open access (like this image) become shelving deserts with the patrons mostly isolated in the remaining space on the periphery as collecFons conFnue to grow. Occasionally patrons make raids into the stacks to hunt for resources, returning to the relaFve safety of their own spaces. Our future library will not be designed as a book storage facility. About 75-‐80% of our collecFon will be housed in a Library Retrieval System like the one in this link hUp://www.ﬂickr.com/photos/malbooth/4118722777/in/set-‐72157623121781717/.From book storage facility + a website -‐> customised physical spaces & personalised web services/apps that assist users to search for and ﬁnd what they want and also to discover resources they did not know about. From books & journals -‐> mulFple media formats & games
UTS LRS ~950,000 items <15 mins Serendipity: 6(Image taken by me in the ASRS of the University of Utah Library, Salt Lake City.) The LRS will take away the ability to serendipitously browse the enFre physical collecFon. It will, however, improve access to and delivery of those items stored in it. We will replace physocal browsing with improved browsing online of enFre covers of “virtual shelves”, suggesFons and recommendaFons (like Amazon & StumbleUpon), an opt-‐in “Genius” like service that can list books you might be interested in based on your browsing and use paUerns.We are also looking at the applicaFon of social bookmarks to the collecFon (e.g. using something like Delicious or Diigo) as well as oﬀering users the ability to tag catalogue entries.We are talking to UTS visual communicaFons staﬀ and students to look at visual ways to represent the vast amounts of data we have about our collecFons, their aUributes and their use in terms of data-‐visualisaFon.Recently, during discussions with a Vis Comm class serendipity came up and I responded (as I have been of late) saying that we were looking at things like the addiFon of raFngs, recommendaFons and folksonomies or tags to our catalogue search and also invesFgaFng whether features like Apple’s Genius selecFons or a feature like StumbleUpon discovery service might be possible. The academic responded that what he enjoys from browsing are the accidental discoveries, not necessarily related to what he ﬁrst started searching for. What then came out of my brain was that I was currently playing around with Tumblr, explaining it as a cross between a blog, TwiUer, and Flickr/YouTube. I said that for me it provides that “what was I looking for eﬀect” as you look at the proﬁles and interests of other users who have either liked or re-‐blogged your posts. The like or re-‐blog provides the intersecFon of interests and then looking further into their archive usually leads to accidental discoveries. I think we can incorporate something like this in addiFon to more focussed catalogue search faciliFes.
RFID - moving away from transactions Not only: • Access • Lending • Self-service • Stock-take But also: • Tracking in-house use • Location & guidance • Smarter library htwww.ﬂickr.com/photos/jamesbondsv/3525355541/lightbox/ • Mobile self-service? 7Primary uses:Access, processing loans, facilitaFng self-‐service & stock-‐take. This is how RFID is used in public libraries today. We are already doing much of this with our bar-‐codes and (security) taUle-‐tape. We don’t just want to replace what we already have with something newer. We see the potenFal for RFUD to do much more.Unlike public libraries most of our resources are used within the Library (not lent out), so we want to track the use of those resources using the RFID tags. It can’t be done as eﬃciently with bar codes. That will provide us with more useful and reliable data about what items are used more than others from our collecFon.We also see some potenFal in using RFID to provide more helpful locaFon and guidance for students to ﬁnd collecFon items. As well, the Library could become much smarter with RFID enabled zones and shelves as well as mobile self-‐service (eventually).We’d like to explore the possibiliFes currently being applied and tested with RFID but not inside the library or academic sector. The retail, transport and logisFcs industry oﬀer us some diﬀerent applicaFons of RFID technology and these could be combined with the standard library applicaFons by a smart systems integrator in the second phase of our RFID deployment/implementaFon. Some examples include airport baggage tracking, self-‐service/faster checkin at airports & DVD rentals.
Welcoming, porous, merging digital & physical access Designed for desired behaviours 8(Image taken by me in the Philological Library of Free University, Berlin.) We believe that a sense of place and space will be important in our new library. With less books on display that is easier to deliver in a given space.Even current school students have recently reminded us of the importance of an appropriately welcoming space to ﬁrst enter for the Library. They recognised the criFcal importance of that space in reminding you about the purpose of the insFtuFon you are entering. The use of appropriate orientaFon spaces has been well recognised in the museum world and in well-‐designed new libraries such as the one shown here in Free University, Berlin.From restricted opening hours -‐> towards 24/7 servicesFrom desks/counters/signs/screens/boards -‐> orientaFon spaces From website -‐> applicaFons and open development with our content/dataFrom catalogues -‐> Google, Amazon, iTunes (interfaces)From face-‐to-‐face classes -‐> ubiquitous learningFrom Library (only as a locaFon) -‐> mobile services across the campus (people & virtual)From passive consumers of technology -‐> acFve trend-‐seUers and explorers through partnerships in research & publishingClever design can assist us in designing out undesirable behaviour (like theX, excess noise, vandalism, etc.) and in encouraging appropriate behaviour like reading, study, collaboraFon, self-‐service, reference assistance, etc.Some answers and ideas will come from parFcipatory design: we are already working with 4th year design students on projects such as Designing Out Crime to explore the possibiliFes oﬀered by RFID and mobile compuFng plarorms as well as more tradiFonal soluFons to be found in spaFal and furniture design.We believe it is very important to have our current and future students parFcipaFng in the conceptual design stage. As a university of technology our design, engineering, and IT students and researchers also have much to oﬀer us from their own experFse.From GATES, DON’T! & SHUSH! -‐> Welcome, how can we help? & inﬂuencing behaviour (theX, vandalism, inappropriate behaviour/food/drink) by design
• It isn’t just about plugging in new (enabling) technologies and opening up shiny new spaces.• Our people need to be prepared and we need to develop new services. 9 9
Books & transactions people & services We don’t want to do more of the same! 10(Image taken by me outside UTS Library during Library Fun Day 2011.) Freeing the library space from its current focus on storing books to more people friendly spaces facilitates the delivery of new services and funcFons for the library. Freeing our staﬀ from transacFon processing means that we can provide more of the value added services that we know are appreciated by our clients.
Sustainability Designed for & modelling sustainable operations, procurement, travel, relationships 11Image taken by me outside the Salt Lake City Public Library.Sustainability is now an expectation for all libraries. We want to model sustainability for our university in all aspects and dimensions from our procurement to therelationships we foster within and outside the Library.We have even developed our own sustainable collections model. This can be viewed in some detail in Dr Alex Byrneʼs Designing the Library of the Future (Section2.2). This is of course available online as a free download via UTSiResearch http://hdl.handle.net/2100/1037Brieﬂy, the model begins with the inner circle of High Use Materials or the most highly controlled segment of the collection including physical resources on shortloan restrictions and digital resources available online through our eReadings and the Universityʼs online learning system.Next comes Priority learning and research materials or the core collection covering licensed ebooks, ejournals and other eresources central to our learning andresearch programs, the universityʼs own research outputs through UTSiResearch and physical items found in our open access collections (we are planning onapproximately 250,000 items here).The 3rd band is Foundation learning and research materials, a broader collection assembled to support the universityʼs programs. Digital resources in this bandare of a lower priority and would be sacriﬁced under budgetary pressures. Physical items will be stored in our LRS and accessible within 15 minutes of a request.The 4th band is Extended learning and research materials. As items age and lose relevance (excepting classic works) they may be transferred to offsiteconsortial storage such as the CARM repository operated by CAVAL in Victoria, but still accessible within a day. This band also includes items not owned orlicensed by the Library, but available through reciprocal borrowing arrangements including the BONUS+ consortium and inter-library loans.Finally the outer band is the Global information commons comprising both the extended bibliosphere of over 160 millions books plus journals and otherresources held in the worldʼs libraries as well as the open World Wide Web.
Cultural & Social hub From service provider to cultural, learning & community hub Culture is activity of thought, and receptiveness to beauty and human feeling. Scraps of information have nothing to do with it. A merely well-informed man is the most useless bore on Gods earth. Alfred North Whitehead Image: hUp://davidgarciastudio.blogspot.com/2009/07/archive-‐series.html 12From mere service provider -‐> cultural, learning & community hubOur library will serve as a cultural & learning hub within our university.
http://www.flickr.com/photos/malbooth/sets/72157625026319281/with/5075774661/ British Library: Business & IP Centre 13(Image taken by me in the BriFsh Library in the lounge & networking area outside the BIPC reading room.)The BriFsh Library: NOT a museum of the book.Business and Intellectual Property Centre. This is impressive new business for the BriFsh Library and an example of seeing an opportunity and grasping it with both hands. They’ve developed great partnerships with the business of the City and now librarians in this centre help people starFng up new businesses. I believe this is the kind of thing all of us need to learn how to do in our own communiFes.hUp://www.bl.uk/bipc/index.htmlOn the far wall you can see examples of success stories encouraged as businesses by this centre.For UTS I see this as a model we might use somewhere in our new Learning Commons, probably targeted at our research community, perhaps to link industry experts with researchers or others from URS starFng businesses or seeking help geung invenFons and prototypes oﬀ the ground.It might also be a useful industry mentoring centre for post-‐grad students.We could even use the model to assist academics and researchers with e-‐publishing and in order to understand Copyright beUer (in he way BIPC does much the same thing with IP and Patents law).Another example in London are the Idea Stores in East London – deeply relevant and connected to their communiFes, providing what they need. hUp://www.ideastore.co.uk/
What our students want Mobile check out 24/7 operations Natural light Inspirational & quiet spaces Book history Customisable spaces Comfy chairs Participation 14We have become aware of these needs through a number of small but useful iniFaFves:. using Wallwisher soXware on a spare large TV screen with a keyboard in our front stair well to facilitate a regular engaging conversaFon with those using our current Library. Moving from a culture of complaint in an old corporate complaint book to one of conversaFon with real people in the Library. by fully parFcipaFng with academics, researchers and students as a “client” on some of their research projects into library services and spaces, and. by geung to know some local co-‐designers/design thinkers who understand the reality of community engagement and its potenFal to deliver outcomes that synthesise organically the perspecFves of all people involved in or touched by a project.
Future students want Art Atriums Natural light Randomness Comfy chairs Decent ceilings Grand entry area Thematic identity Greenery & water Meaningful signage Intuitive technology Gaming/media spaces Obvious sustainability Curved & open spaces 15(Image taken by me in the Philological Library of Free University, Berlin.)These points are what the year 7 & 9 students told us they wanted in a university library of the future aXer a half day informal workshop in our current library in September of 2010.Extended learning means the opportunity to learn beyond the set curriculum.What can we do to provide randomness in our libraries. Everything we do is about (mostly outdated ontologies and structures!Gaming & media spaces are probably essenFal now. A library without them in the future will be irrelevant.OrientaFon spaces have a signiﬁcant eﬀect, more signiﬁcant than any signage, on the behaviour of those entering. It is expected by our clients.Water features, greenery and natural light are probably things we would wish to see ourselves.Future students will expect all technology that we provide to be intuiFve. If it isn’t it won’t be used.Signage can be over-‐done, and to be eﬀecFve it must be meaningful.Our future students expect like-‐books to have some kind of themaFc idenFty that gives users/readers a clue about their content.I didn’t really understand why students said they liked the curved spaces in the UTS Library unFl I saw those of the Philological Library in Berlin’s Free University.Library spaces and services must learn to be customisable and personalised. Maybe we are too precious about those spaces and don’t understand their true potenFal.We want our future library to be a social hub, but it also must provide exposure to culture, so the use of art within the library will be criFcal.Our sustainability iniFaFves must be visible and demonstrate our progress (or not) in all dimensions/facets.Comfy chairs are essenFal because patrons simply will not spend every hour in a library awake.“Lack of rules” perhaps indicates that we sFll have too many rules, or too many signs indicaFng the rules. Perhaps there are other ways to inﬂuence and encourage behaviour besides rules.
• But:• It isn’t the consumers’ job to know what they want.• Steve Jobs• There is more to it than that. 16 16
Co-designed service model Synthesis in design: bringing observation, imagination, intuition & empathy together 17From “Lending” “Research Help Desk” “Access” “Security” “IT” “InformaFon literacy” -‐> triage HELP & expert consultanciesWe like the Apple model that is more generic and helpful than ours is at present.Jane Fulton Suri from IDEO suggested bringing observaFon, intuiFon, empathy & imaginaFon together to make an empathic economy in a presentaFon for the Business InnovaFon Factory-‐2 (2006) event: Finding inspiraFon Through the Power of ObservaFon. See hUp://www.businessinnovaFonfactory.com/iss/video/bif2-‐jane-‐fulton%20suri Is our process more like that of Social InnovaFon? See also hUp://www.nesta.org.uk/library/documents/Social_Innovator_020310.pdf
Social media: not just about web metrics! Create, curate & manage content Creating a sense of community Corporate to personal voice Networking & promotion New & improved services Explore, share & experiment Improved understanding of ICT issues 18Before we get to designing our future library, we are implemenFng two other major enabling technology iniFaFves that take the focus away from books and transacFons. Currently we are busy with a large team of designers working on an underground Library Retrieval System that will store and retrieve for our clients about 80% of our collecFons of books and journals. That will squarely refocus the library itself on PEOPLE. We are also busy implemenFng RFID technology that will assist us to take our focus away from transacFons and onto the provision of more value-‐added services (e.g. improved and extended services for our researchers). These two iniFaFves will be implemented between 2011 and 2014, but there is also much to do to reshape the library and our services so that we can maximise the potenFal of those technologies and that is where social media comes in.UTS LIBRARY & SOCIAL MEDIA/NETWORKSAt UTS Library we started playing around (literally playing around) with social media in 2009. Staﬀ at all levels were encouraged to try some new plarorms and to produce content for them. We also started seung up a presence and creaFng a sense of community in a few selected social networks. These things take a while. They dont happen overnight and I think you can make the mistake of killing it all oﬀ too soon by over analysing it before it has had the chance to grow and evolve. Weve been paFent. THE REAL BENEFITSIn my view, however, the real beneﬁt of encouraging these relaFvely new iniFaFves has been internal. Dipping our toes into social media has been a bit of a cultural ﬁre-‐starter for us. We cannot hope to move into a brave new library world without some drasFc changes in our own culture and our autudes towards exploring new ideas and services. Social media has helped us with both. It has also helped reposiFon our "persona" from a corporate voice to a more personal voice (which is another thing I saw menFoned at Edge 2011 last night) and that is necessary because we cannot be all about people if that is just on the outside. The focus on people also has to happen on the inside.Playing with social media has encouraged our people to learn about new plarorms and about creaFng content for them. Those skills in both exploraFon of new or emerging technologies and content producFon are invaluable. Theyve also gained conﬁdence in their wriFng and presentaFon skills and learned how to "network" more eﬀecFvely (which is criFcal for liaison on campus). All of this has helped us promote our services and our people and now more than ever we are in demand on campus and elsewhere.Our social media experiments have already led to the development of improved and new services for students and researchers at UTS all through establishing a culture of fun, playfulness and a willingness to try new things. They have really helped our people in the ways they use and help others to use our discovery layer and our website and that has also helped us to understand how we should improve that layer with the addiFon of new features and services. There is a real momentum of openness, sharing and experimentaFon that has developed accordingly.I may be wrong, but I also thin that the possibiliFes revealed by using social media have assisted some of our staﬀ to understand what old services or processes to abandon (or replace). AXer all, you can’t be good at everything! THE POWER OF TRUSTUnderlying this has been a strong culture of trust at all levels of management and leadership in this library. We didnt issue a 27 page set of principles and rules for the use of social media. We simply referred to the exisFng UTS code of conduct for all staﬀ and explained that for pracFcal reasons we would concentrate our eﬀorts on an agreed set of plarorms: all the usual suspects. Everyone was treated like an adult and trusted to get on with it.
What works for us Be more active, learn by doing Look for possibilities, not problems Model & recognise desired behaviours Contribute & stay relevant to our community Identify & encourage talent, not qualiﬁcations Encourage risk taking & exploration More inclusive, less hierarchical Trust, trust, trust! 19A ﬁnal set of reminders, many of which hark back to that earlier Wordle about Library3.0.These are just a few of the things we are trying and ﬁnding useful at UTS Library. They may not all work for you, but they seem to be working for us. (I don’t think these points provide a prescrip2ve framework for all by any means!)You need to manage the distress that might result from change and chaos, but it isnt always best managed by the full change management train-‐wreck process!It isnt just about plugging some new technology in and geung it to do more of the same or replace an old process (you may not want to do that old stuﬀ now anyway). It is about how you maximise the potenFal from a new technology and your staﬀ and keep the momentum going and evolvingo Be more acFve (less passive as a library and allow people to learn by doing (i.e. make some mistakes) & supporFng themo Model the behaviours you want to see (yourself)! And then publicly recognise others who are headed in the right direcFono Even academic libraries must make a visible contribuFon and stay relevant to their communiFes. Maybe we can learn from public libraries in this respect?o Break a few old rules and you’ll ﬁnd out that the sky doesnt always fall in & someFmes you dont get caught because nobody really careso Encourage staﬀ to take risks and explore new things (without seeking permission)o Trust people to do their own jobs & allow them to get on with ito IdenFfy and encourage talent, not qualiﬁcaFonso It has certainly been very rewarding to stand back and see stuﬀ like UTS Research Week and Fun Day just happen and conFnue to evolve without any huge investments, consultants, or change management processes. It is almost “organic”. We’ve not aimed at perfecFon because it isn’t possible, but both were delivered really well and if anything didn’t go according to plan, who really cares anyway.