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Leveraging Oracle Fusion Middleware
for UX
Lonneke Dikmans
Maart 2014| Nieuwegein

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Introduction
Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion
About me
● Consultant and Managing partner at Vennster
● Specializing in SOA and BPM
● Oracle Ace Director
● Roots in UX (cognitive science)

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Oracle Fusion Middleware

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Oracle Fusion Middleware | User engagement
Three pillars
● WebCenter sites
● WebCenter portal
● WebCenter content

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Oracle Fusion Middleware

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Oracle Fusion Middleware | BPM
Task oriented or Case Oriented
● Context is known, no need to look for item

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Oracle Fusion Middleware | BPM
Contextual information
● Milestones, activity guides, case data

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Oracle Fusion Middleware

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Oracle Fusion Middleware | SOA
Integration
● No need to copy – paste between systems
● Foundation for Multi-channel approach
● Reuse of functionality in different contexts

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Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion

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Creating a great UI | Tools
Discover & Design
● UX Direct (templates for personas, user profiles)
● Elicit requirements by using the out of the box UIs, wireframes
Build
● Your own GUI using APIs or Customize out of the box GUIs
● Using patterns (UX direct)
● Decide on personalization and customization (handle with care)

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Creating a great UI | Tools
Test your experience
● Usability testing
● Use SCA testing framework to mock responses
● Load testing
Improve
● Agile development methods really help
● Learning by doing

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Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion

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Oracle Fusion Middleware

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Monitoring | Levels
Needed on all levels
● User engagement
● Business Process management
● Service integration
● Database performance
● Security

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Monitoring | Users
Needed By different users
● Administrators (availability, backup and recovery)
● End user (customer, employee)
● Manager (operational, tactical, strategic)
● Support (incident tracking, trouble shooting, performance)

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Monitoring | Tools
Who What Level
Manager Real user experience insight (dashboard) User engagement
Manager Business activity monitoring (dashboard) BPM (operational)
Manager BI Publisher (reports) BI
Administrator Enterprise manager All
Support Enterprise manager including RUEI All
User Activity guides, process tracking BPM

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Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion

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Conclusion
Tooling is available
● UX tooling -> vendor agnostic
● UX Direct -> templates, links, methodology pointers
● Oracle Fusion Middleware -> Enterprise grade applications
You still need to design it
● Generating UI is ok for demos and prototyping
● It saves money and reputations in the (not so) long run

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Leveraging Oracle Fusion Middleware
for UX
Lonneke Dikmans
Maart 2014| Nieuwegein