1 | 19
Leveraging Oracle Fusion Middleware
for UX
Lonneke Dikmans
Maart 2014| Nieuwegein
2 | 19
Introduction
Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion
About me
● Consultan...
3 | 19
Oracle Fusion Middleware
4 | 19
Oracle Fusion Middleware | User engagement
Three pillars
● WebCenter sites
● WebCenter portal
● WebCenter content
5 | 19
Oracle Fusion Middleware
6 | 19
Oracle Fusion Middleware | BPM
Task oriented or Case Oriented
● Context is known, no need to look for item
7 | 19
Oracle Fusion Middleware | BPM
Contextual information
● Milestones, activity guides, case data
8 | 19
Oracle Fusion Middleware
9 | 19
Oracle Fusion Middleware | SOA
Integration
● No need to copy – paste between systems
● Foundation for Multi-channel...
10 | 19
Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion
11 | 19
Creating a great UI | Tools
Discover & Design
● UX Direct (templates for personas, user profiles)
● Elicit require...
12 | 19
Creating a great UI | Tools
Test your experience
● Usability testing
● Use SCA testing framework to mock responses...
13 | 19
Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion
14 | 19
Oracle Fusion Middleware
15 | 19
Monitoring | Levels
Needed on all levels
● User engagement
● Business Process management
● Service integration
● D...
16 | 19
Monitoring | Users
Needed By different users
● Administrators (availability, backup and recovery)
● End user (cust...
17 | 19
Monitoring | Tools
Who What Level
Manager Real user experience insight (dashboard) User engagement
Manager Busines...
18 | 19
Agenda
● Oracle Fusion Middleware
● Creating a great UX
● Monitoring
● Conclusion
19 | 19
Conclusion
Tooling is available
● UX tooling -> vendor agnostic
● UX Direct -> templates, links, methodology point...
20 | 19
Leveraging Oracle Fusion Middleware
for UX
Lonneke Dikmans
Maart 2014| Nieuwegein
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Leveraging Oracle Fusion Middleware for User Experience

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Leveraging Oracle Fusion Middleware for User Experience

  1. 1. 1 | 19 Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein
  2. 2. 2 | 19 Introduction Agenda ● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion About me ● Consultant and Managing partner at Vennster ● Specializing in SOA and BPM ● Oracle Ace Director ● Roots in UX (cognitive science)
  3. 3. 3 | 19 Oracle Fusion Middleware
  4. 4. 4 | 19 Oracle Fusion Middleware | User engagement Three pillars ● WebCenter sites ● WebCenter portal ● WebCenter content
  5. 5. 5 | 19 Oracle Fusion Middleware
  6. 6. 6 | 19 Oracle Fusion Middleware | BPM Task oriented or Case Oriented ● Context is known, no need to look for item
  7. 7. 7 | 19 Oracle Fusion Middleware | BPM Contextual information ● Milestones, activity guides, case data
  8. 8. 8 | 19 Oracle Fusion Middleware
  9. 9. 9 | 19 Oracle Fusion Middleware | SOA Integration ● No need to copy – paste between systems ● Foundation for Multi-channel approach ● Reuse of functionality in different contexts
  10. 10. 10 | 19 Agenda ● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
  11. 11. 11 | 19 Creating a great UI | Tools Discover & Design ● UX Direct (templates for personas, user profiles) ● Elicit requirements by using the out of the box UIs, wireframes Build ● Your own GUI using APIs or Customize out of the box GUIs ● Using patterns (UX direct) ● Decide on personalization and customization (handle with care)
  12. 12. 12 | 19 Creating a great UI | Tools Test your experience ● Usability testing ● Use SCA testing framework to mock responses ● Load testing Improve ● Agile development methods really help ● Learning by doing
  13. 13. 13 | 19 Agenda ● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
  14. 14. 14 | 19 Oracle Fusion Middleware
  15. 15. 15 | 19 Monitoring | Levels Needed on all levels ● User engagement ● Business Process management ● Service integration ● Database performance ● Security
  16. 16. 16 | 19 Monitoring | Users Needed By different users ● Administrators (availability, backup and recovery) ● End user (customer, employee) ● Manager (operational, tactical, strategic) ● Support (incident tracking, trouble shooting, performance)
  17. 17. 17 | 19 Monitoring | Tools Who What Level Manager Real user experience insight (dashboard) User engagement Manager Business activity monitoring (dashboard) BPM (operational) Manager BI Publisher (reports) BI Administrator Enterprise manager All Support Enterprise manager including RUEI All User Activity guides, process tracking BPM
  18. 18. 18 | 19 Agenda ● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
  19. 19. 19 | 19 Conclusion Tooling is available ● UX tooling -> vendor agnostic ● UX Direct -> templates, links, methodology pointers ● Oracle Fusion Middleware -> Enterprise grade applications You still need to design it ● Generating UI is ok for demos and prototyping ● It saves money and reputations in the (not so) long run
  20. 20. 20 | 19 Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein
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