Leveraging FMW for UX

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Lonneke Dikmans, Oracle Fusion Middleware consists of a number of tools and components. Usually these are explained in terms of technical features or business value. In this session we look at the stack from a different perspective: the end user. It will explore the functionality that the different components offer and how this manifests itself in customer experience and to the end user in your organization.

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Leveraging FMW for UX

  1. 1. 1  |  19   Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein
  2. 2. 2  |  19   Introduction Agenda ●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion About me ●  Consultant and Managing partner at Vennster ●  Specializing in SOA and BPM ●  Oracle Ace Director ●  Roots in UX (cognitive science)
  3. 3. 3  |  19   Oracle Fusion Middleware
  4. 4. 4  |  19   Oracle Fusion Middleware | User engagement Three pillars ●  WebCenter sites ●  WebCenter portal ●  WebCenter content
  5. 5. 5  |  19   Oracle Fusion Middleware
  6. 6. 6  |  19   Oracle Fusion Middleware | BPM Task oriented or Case Oriented ●  Context is known, no need to look for item
  7. 7. 7  |  19   Oracle Fusion Middleware | BPM Contextual information ●  Milestones, activity guides, case data
  8. 8. 8  |  19   Oracle Fusion Middleware
  9. 9. 9  |  19   Oracle Fusion Middleware | SOA Integration ●  No need to copy – paste between systems ●  Foundation for Multi-channel approach ●  Reuse of functionality in different contexts
  10. 10. 10  |  19   Agenda ●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion
  11. 11. 11  |  19   Creating a great UI | Tools Discover & Design ●  UX Direct (templates for personas, user profiles) ●  Elicit requirements by using the out of the box UIs, wireframes Build ●  Your own GUI using APIs or Customize out of the box GUIs ●  Using patterns (UX direct) ●  Decide on personalization and customization (handle with care)
  12. 12. 12  |  19   Creating a great UI | Tools Test your experience ●  Usability testing ●  Use SCA testing framework to mock responses ●  Load testing Improve ●  Agile development methods really help ●  Learning by doing
  13. 13. 13  |  19   Agenda ●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion
  14. 14. 14  |  19   Oracle Fusion Middleware
  15. 15. 15  |  19   Monitoring | Levels Needed on all levels ●  User engagement ●  Business Process management ●  Service integration ●  Database performance ●  Security
  16. 16. 16  |  19   Monitoring | Users Needed By different users ●  Administrators (availability, backup and recovery) ●  End user (customer, employee) ●  Manager (operational, tactical, strategic) ●  Support (incident tracking, trouble shooting, performance)
  17. 17. 17  |  19   Monitoring | Tools Who   What   Level   Manager   Real  user  experience  insight  (dashboard)   User  engagement   Manager   Business  ac:vity  monitoring  (dashboard)   BPM  (opera:onal)   Manager   BI  Publisher  (reports)   BI   Administrator   Enterprise  manager   All   Support   Enterprise  manager  including  RUEI   All   User   Ac:vity  guides,  process  tracking   BPM  
  18. 18. 18  |  19   Agenda ●  Oracle Fusion Middleware ●  Creating a great UX ●  Monitoring ●  Conclusion
  19. 19. 19  |  19   Conclusion Tooling is available ●  UX tooling -> vendor agnostic ●  UX Direct -> templates, links, methodology pointers ●  Oracle Fusion Middleware -> Enterprise grade applications You still need to design it ●  Generating UI is ok for demos and prototyping ●  Designing the UI saves money and reputations in the not-so-long run
  20. 20. 20  |  19   Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein

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