SlideShare a Scribd company logo
1 of 32
Vivian Chan
LinkedIn Sales Solutions
2
Fact:
Reps lose deals.
Why reps lose deals
Missing critical players
people on average are
involved in the buying
decision
5.4
Saying the wrong things
77%
of buyers don’t believe that
sales understands their
business and don’t think
they can help
Losing touch with prospects
of forecasted deals
go dark
24%
Social Selling
A modern approach to sales that
utilizes information from social
networks to grow your business
Social Selling Behaviors
Create a professional
brand
Find the right people Build strong relationshipsEngage with insights
Social Sellers See More Success
45% 51% 78%
Create more
opportunities
More likely to
achieve quota
Outsell peers who
don’t use social
media
LinkedIn has a wealth of information on the people and
companies with whom you want to build relationships
430M+
Members worldwide
7M+
Global companies
159M
Monthly unique visitors
2B+
Updates per Week
To tap into the power of LinkedIn for sales, you need to
expand your access and tailor your experience
Today:
your personal
network
All that LinkedIn
has to offer
YOU
Just what
you need
for sales
Get More Out of LinkedIn with LinkedIn Sales Navigator
11
Sell Through Relationships
Create a Professional Brand
Find the Right People
Engage with Insights
Start with the Building Blocks
Fundamentals of Social Selling with LinkedIn
12
Sell Through Relationships
Create a Professional Brand
Find the Right People
Engage with Insights
Start with the Building Blocks
Fundamentals of Social Selling with LinkedIn
13
Start with Your Profile
14
Build a Professional Brand
1
Media
should illustrate
your story
Summary
should describe
your passions
Inform & Inspire
Build a Professional Brand
Tagline
should be action
oriented, not
just a title
Professional Photo
your first
impression
Become a Thought Leader
Build a Professional Brand
• Comment in group discussions
• Share important news
• Ask clients for recommendations
• Leverage existing marketing content
• Publish content
LinkedIn Global Survey of 1500 B2B buyers and decision-makers, May 2014
17
Start social selling today
Build a Professional Brand
2
Say Cheese
Bring in a professional
photographer for profile
headshots
3
Share Content
Ask marketing for existing
content so you can
leverage what’s already
available
Peer Review
Schedule time on a Friday
for your team to update
LinkedIn profiles together
1
Fast Tips
18
Sell Through Relationships
Create a Professional Brand
Find the Right People
Engage with Insights
Start with the Building Blocks
Fundamentals of Social Selling with LinkedIn
AccountPotential
Likelihood to Buy
Finding the Right People
Time is Money
Prioritize by Size and Industry
Finding the Right People
Build and Save Lead Lists with Lead Builder
21
Finding the Right People
Leverage Your Team Network
22
Finding the Right People
23
Start social selling today
Finding the Right People
2
Research
Go beyond just your target
lead at an account – look up
their Director+ peers and
identify your entire buyer
panel
3
Train
Teach new employees
your process from the start
and invest in training your
more experienced team
members.
Connect
Have your sales team
connect to one another on
LinkedIn to start unlocking
the power of your combined
networks
1
Fast Tips
24
Sell Through Relationships
Create a Professional Brand
Find the Right People
Engage with Insights
Start with the Building Blocks
Fundamentals of Social Selling with LinkedIn
Leverage Your Team Network
25
Sell Through Relationships
Ask for Permission
Request intros when they will
have the most impact
Make it easy
Offer to ghost-write
the intro email
Follow-through
Close the loop with
the introducer
The Cold Call is Dead
Sell Through Relationships
Warm
Introduction
Name Drop
27
Start social selling today
Sell Through Relationships
2
Network Internally
Incorporate into your
regular team meetings –
formalize the serendipitous
‘water cooler’ moments
3
Use Templates
Create a network
introduction email template
so people have a gold
standard
Lead by example
Encourage your sales
team to approach you for
introductions to prospects
connected to you.
1
Fast Tips
NOTE: Make sure they have
done their due diligence, your
reputation is on the line too
28
Sell Through Relationships
Create a Professional Brand
Find the Right People
Engage with Insights
Start with the Building Blocks
Fundamentals of Social Selling with LinkedIn
29
Even if it’s cold, keep it personal
Engage with Insights
…Before challenging the logical
(left) side of the brain
• Insights
• Data
• Rankings
2
Engage with Insights
Appeal to Both Sides of the Brain
Appeal first to emotional
(right) side of the brain…
• Personal interests
• School pride
• Articles and posts
• Recommendations
1
31
Start social selling today
Engage with InsightsFast Tips
2
Follow Target
Companies
Watch for marketing
materials and press
releases related to your
target companies and
products.
3
Look for Openings
Pay attention to key
moments for your leads or
accounts: job changes,
promotions, news
mentions, etc.
Start Small
Start simply by sharing,
liking and commenting on
others’ content. You can
start engaging without any
of your own original content!
1
32
Sell Through Relationships
Create a Professional Brand
Find the Right People
Engage with Insights
You have the fundamentals
Next Steps: Start Social Selling
For more on LinkedIn Sales Navigator, visit sales.linkedin.com
Polish Your LinkedIn Profile
Search 400M+ Members
Leverage Warm Introductions
Keep Up with Your Accounts

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Social Selling 101

  • 3. Why reps lose deals Missing critical players people on average are involved in the buying decision 5.4 Saying the wrong things 77% of buyers don’t believe that sales understands their business and don’t think they can help Losing touch with prospects of forecasted deals go dark 24%
  • 4.
  • 5. Social Selling A modern approach to sales that utilizes information from social networks to grow your business
  • 6. Social Selling Behaviors Create a professional brand Find the right people Build strong relationshipsEngage with insights
  • 7. Social Sellers See More Success 45% 51% 78% Create more opportunities More likely to achieve quota Outsell peers who don’t use social media
  • 8. LinkedIn has a wealth of information on the people and companies with whom you want to build relationships 430M+ Members worldwide 7M+ Global companies 159M Monthly unique visitors 2B+ Updates per Week
  • 9. To tap into the power of LinkedIn for sales, you need to expand your access and tailor your experience Today: your personal network All that LinkedIn has to offer YOU Just what you need for sales
  • 10. Get More Out of LinkedIn with LinkedIn Sales Navigator
  • 11. 11 Sell Through Relationships Create a Professional Brand Find the Right People Engage with Insights Start with the Building Blocks Fundamentals of Social Selling with LinkedIn
  • 12. 12 Sell Through Relationships Create a Professional Brand Find the Right People Engage with Insights Start with the Building Blocks Fundamentals of Social Selling with LinkedIn
  • 13. 13
  • 14. Start with Your Profile 14 Build a Professional Brand
  • 15. 1 Media should illustrate your story Summary should describe your passions Inform & Inspire Build a Professional Brand Tagline should be action oriented, not just a title Professional Photo your first impression
  • 16. Become a Thought Leader Build a Professional Brand • Comment in group discussions • Share important news • Ask clients for recommendations • Leverage existing marketing content • Publish content LinkedIn Global Survey of 1500 B2B buyers and decision-makers, May 2014
  • 17. 17 Start social selling today Build a Professional Brand 2 Say Cheese Bring in a professional photographer for profile headshots 3 Share Content Ask marketing for existing content so you can leverage what’s already available Peer Review Schedule time on a Friday for your team to update LinkedIn profiles together 1 Fast Tips
  • 18. 18 Sell Through Relationships Create a Professional Brand Find the Right People Engage with Insights Start with the Building Blocks Fundamentals of Social Selling with LinkedIn
  • 19. AccountPotential Likelihood to Buy Finding the Right People Time is Money
  • 20. Prioritize by Size and Industry Finding the Right People
  • 21. Build and Save Lead Lists with Lead Builder 21 Finding the Right People
  • 22. Leverage Your Team Network 22 Finding the Right People
  • 23. 23 Start social selling today Finding the Right People 2 Research Go beyond just your target lead at an account – look up their Director+ peers and identify your entire buyer panel 3 Train Teach new employees your process from the start and invest in training your more experienced team members. Connect Have your sales team connect to one another on LinkedIn to start unlocking the power of your combined networks 1 Fast Tips
  • 24. 24 Sell Through Relationships Create a Professional Brand Find the Right People Engage with Insights Start with the Building Blocks Fundamentals of Social Selling with LinkedIn
  • 25. Leverage Your Team Network 25 Sell Through Relationships
  • 26. Ask for Permission Request intros when they will have the most impact Make it easy Offer to ghost-write the intro email Follow-through Close the loop with the introducer The Cold Call is Dead Sell Through Relationships Warm Introduction Name Drop
  • 27. 27 Start social selling today Sell Through Relationships 2 Network Internally Incorporate into your regular team meetings – formalize the serendipitous ‘water cooler’ moments 3 Use Templates Create a network introduction email template so people have a gold standard Lead by example Encourage your sales team to approach you for introductions to prospects connected to you. 1 Fast Tips NOTE: Make sure they have done their due diligence, your reputation is on the line too
  • 28. 28 Sell Through Relationships Create a Professional Brand Find the Right People Engage with Insights Start with the Building Blocks Fundamentals of Social Selling with LinkedIn
  • 29. 29 Even if it’s cold, keep it personal Engage with Insights
  • 30. …Before challenging the logical (left) side of the brain • Insights • Data • Rankings 2 Engage with Insights Appeal to Both Sides of the Brain Appeal first to emotional (right) side of the brain… • Personal interests • School pride • Articles and posts • Recommendations 1
  • 31. 31 Start social selling today Engage with InsightsFast Tips 2 Follow Target Companies Watch for marketing materials and press releases related to your target companies and products. 3 Look for Openings Pay attention to key moments for your leads or accounts: job changes, promotions, news mentions, etc. Start Small Start simply by sharing, liking and commenting on others’ content. You can start engaging without any of your own original content! 1
  • 32. 32 Sell Through Relationships Create a Professional Brand Find the Right People Engage with Insights You have the fundamentals Next Steps: Start Social Selling For more on LinkedIn Sales Navigator, visit sales.linkedin.com Polish Your LinkedIn Profile Search 400M+ Members Leverage Warm Introductions Keep Up with Your Accounts