1. Customer Service MMM Training July 21, 2008

2. Know who is boss

3. Listen and Empathize http://psdblog.worldbank.org/photos/uncategorized/2007/03/30/shoes_big_2.jpg

4. Listen and Empathize www.powerlineblog.com

5. Make Customers Feel Important Nobullets.wordpress.com/2008/03/ Dignity and Voice

6. Deliver More Value than Cost http://z.about.com/d/politicalhumor/1/0/V/x/1/obama_yes_we_can.jpg

7. Know How to Apologize www.mikepaulblog.com

8. Feedback www.rm116.com/adcenter/images/suggestion.jpg

9. Treat Employees Well Little People By Ibarra delaRosa