Mitel and ATC: A Cloud Enabled Tomorrow - comSpark.tech 2017
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Here's a snapshot look at the presentation delivered by Mitel and ATC at comSpark.tech 2017. For more information, contact Louie Hollmeyer at 513-323-113, or at louie@4atc.com.
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Mitel and ATC: A Cloud Enabled Tomorrow - comSpark.tech 2017
- 1. ©2017 Mitel. Photo here Jon Pensyl – Mitel Channel Account Manager Louie Hollmeyer – ATC Director of Marketing, www.4atc.com A Cloud Enabled Tomorrow ComSpark Innovation Tech Summit 2017, September 2017 | Cincinnati, OH
- 2. 22 The Cloud Market The Cloud Market - Advantages of Cloud - Customer Profile - MiCloud Office Introduction Mitel World Cloud - Why Mitel?
- 3. 33 Cloud continues to grow Worldwide hosted cloud users grew by double digits in 2013 and 2014 with projected growth through 2020. 44,261 52,720 61,295 69,963 78,700 0 20,000 40,000 60,000 80,000 100,000 2016 2017 2018 2019 2020 Global Cloud Users Users in 000s Source: MZA 2016 Hosted Cloud Business Telephony Report
- 4. 44 Globally, 99% of installations in businesses 1-30 seats are hosted cloud installations For businesses sized 31-100 86% of businesses chose public cloud solutions. In the same time period, other cloud preferences is less than 1% for business 30 and under and less than 15% for businesses 31-100. Small Businesses prefer Hosted Cloud Source: MZA 2016 Hosted Cloud Business Telephony Report 99% 86% <1%
- 5. 55 Midmarket prefers hosted cloud, private For businesses 101-500, Private and public hosted solutions represent more than 75% of installations. Source: MZA 2016 Hosted Cloud Business Telephony Report 3,550 4,207 4,887 5,593 6,323410 577 880 1256 1844 614 742 880 913 1054 2,253 2,640 3,128 3,653 4,084 0 2,000 4,000 6,000 8,000 10,000 12,000 14,000 2016 2017 2018 2019 2020 Cloud Installations by Technology values in (000s) Private Cloud Public Multi-Instance Public Single Instance Public Hosted Cloud
- 6. 66 Hosted cloud solutions deliver value Worldwide, the value of the growing hosted cloud market will double from 2014 to 2021 to $4.3 billion. Source: MZA 2016 Hosted Cloud Business Telephony Report $1.8 Billion $4.3 Billion 2014 2021
- 7. 77 Small Businesses prefer Multi-Tenant Source: MZA 2015 Hosted Cloud Business Telephony Report - NA 99% 88% <1% In North America, 99% of installations in businesses 1-30 seats are multi-tenant hosted cloud installations For North American businesses sized 31-100, 88% chose multi-tenant cloud solutions. In the same time period, Multi-Instance preference is less than 1% for business 30 and under and less than 15% for businesses 31-100.
- 8. 88 Midmarket prefers hosted, private For businesses 101-500, Private and Multi-Tenant solutions represent more than 80% of installations. Source: MZA 2015 Hosted Cloud Business Telephony Report - NA 1,883 2,200 2,500 2,838 3,099 178 259 357 532 741 284 345 408 414 472 1,208 1,510 1,837 2,128 2,425 0 2,000 4,000 6,000 8,000 2016 2017 2018 2019 2020 Cloud Installations by Technology values in (000s) Private Cloud Public Multi-Instance Public Single Instance Public Hosted
- 9. 99 Hosted cloud solutions deliver value In North America, the value of the growing multi-tenant cloud market will double from 2014 to 2021 to $2.47 billion. Source: MZA 2015 Hosted Cloud Business Telephony Report - NA $939 Million $2.47 Billion 2014 2021
- 10. 1010 Advantages of the Cloud The Cloud Market - Advantages of Cloud - Customer Profile - MiCloud Office Introduction Mitel World Cloud - Why Mitel?
- 11. 1111 Simple Pricing Model Simple Pricing Model Bundling Predictable Costs Reduced CapEx
- 12. 1212 Flexibility & Disaster Recovery Flexibility & Disaster Recovery Scalability Hybrid Deployment Device Agnostic Maintenance Cost Reduction Obsolescence Prevention Resiliency and Redundancy
- 13. 1313 Centralization Ryan to add imagery Centralization 1 trunk, 1000s of roots Centralized management Dispersed location deployment Mobile and remote user deployment
- 14. 1414 Reduce IT Headaches Ryan to add imagery Reduced IT Headache Less disruptive Reduced support requirements Minimize costs
- 15. 1515 Employee Productivity Ryan to add imagery Employee Productivity Work is an activity, not a location.
- 16. 1616 Customer Profile The Cloud Market - Advantages of Cloud - Customer Profile - MiCloud Office Introduction Mitel World Cloud - Why Mitel?
- 17. 17 The Ideal Customer Cloud adoption has increased, and many customers have been exposed to Cloud and understand its benefits. Size 1 to 100 employees* Experience Companies who understand the benefits of cloud and are looking to gain a competitive advantage though real-time communications and collaboration. Remote Staff Remote or mobile workforce Multiple Locations One or more distributed offices Phone system Use Companies want to use their system to sell and service customers, but also increase speed and velocity of the business. IT is Busy With Other Projects IT management struggles to deliver a solution that is easy to set up and manages and supports mobility over any device without bolt-on applications.
- 18. 1818 Who is the Audience? Business Owner The business owner is often the decision maker of the business. With a focus on finding ways to increase business growth without losing momentum, the business owner is willing to make investments where benefits have a clear impact. IT Director IT, often a cost center at an organization is often seen as a necessary evil. With a need to prove their value, solutions that can increase productivity, reduce costs, or a strain on their staff are solutions they’re interested in learning more about. Pain Points • Expense Management • Reliability • Feature Gaps • Productivity • Customer Engagement Pain Points • Resource Planning • Scalability • Change Management • Remote Administration
- 19. 19 Customer Buying Behavior Small Business (1-30 employees): Mid Market (30-1000 employees): Extra-Large Enterprise (10,000+ employees): Large Enterprise (1000+ employees): Interest in Public Cloud Interest in Private Cloud
- 21. 2121 “I stay just as active as my business. I need to ensure I stay connected whether I’m at the office, working from home, or visiting with a client.” To me, work is an activity, not a location.
- 22. 2222 “With my businesses poised for growth, and I need a communications system that is able to keep up without being a financial burden.” Technology should help drive simplicity.
- 23. 2323 “I’m looking for technology to help drive a competitive advantage, keeping my business flexible.” I want to be able to think big, but act small.
- 24. 2424 Mitel’s Cloud Business By The Numbers VISIT http://www.mitel.com/products/cloud/micloud-business FOR MORE INFO.
- 25. 2525 Thank You
Editor's Notes
- That solution--is MiCloud Office.
- First off, cloud is continuing to grow globally. In the last three years alone, worldwide hosted cloud users grew by nearly double.
- According to a study by MZA, small businesses prefer multi-tenant with 99% of installations in businesses 1-30 seats being multi-tenant hosted cloud installations. <Read through the rest of the stats>
- Half of all installations for MM businesses are On-Prem. One quarter of all installations for MM businesses are Multi-Tenant
- The highest growth areas are North America, Western Europe and APAC
- Over Half of all installations for MM businesses are On-Prem. One quarter of all installations for MM businesses are Multi-Tenant
- The highest growth areas are North America, Western Europe and APAC
- That solution--is MiCloud Office.
- - First and foremost, the greatest positive aspect of a cloud communications solution is the OPEX pricing model. - Compared to a large out of pocket CAPEX expense for premises based phone systems, a Cloud model is a fixed operational expense that allows for a predictable monthly expense. Business owners are able to have a better sense of their cash on hand and better allocate additional investment back into the business. No longer do businesses have to hold on to 7-9 year PBX investments, pouring additional money into the depreciated asset or paying for somebody to service it. By moving to the cloud, they have all the same features and functionality (if not more) and new features / functionality are added automatically when the service provider updates the system. Cloud-based unified communications is especially cost-effective for small businesses because it eliminates the need to pay for the installation and maintenance of a traditional phone system. By hosting a phone system over the Internet, businesses are charged on a “need now” basis, paying only for what they require. The cloud also offers small businesses access to high-end features and upgrades at a fraction of the cost.
- The flexibility and elasticity of a cloud communications model is the second benefit. The cloud’s Pay-as-you-grow model, allows you to only pay for the services your business needs today. If your company’s resources grow or you decide to add another office location, the cloud model allows you to seamlessly expand as new licenses are added. Much like the OPEX model benefit, this enables business owners to better manage their cash flow and make strategic investments back into the business, not into hardware that will depreciate over time. Flexibility also comes into play for disaster recovery. Your phone system needs to be up and running 24/7 to stay connected to customers. The cloud protects your business’ voice during disasters, giving you the reliability, resiliency and redundancy you need. Examples of available disaster recovery protections include the ability to remotely access voicemail from email, automatic call routing to remote locations and cell phones, and Cloud-based auto attendants that continue to take calls and provide information.
- A 3rd benefit of this model is the ability to centralize the solution. Centralize the administration as well as the user experience. Administration, including daily tasks as well as necessary updates can be accomplished anytime from anywhere with Internet access. No longer are you waiting for a service truck role to make minor moves, adds, or changes. Adding new users or even an entire office to a cloud based communication solution takes a matter of minutes or hours. With a Cloud-based unified communications system, companies with multiple locations can deploy a more unified phone system, where users experience the same call quality and features. Users are able to seamlessly transfer calls to other locations, helping to improve overall efficiency. Even better, instead of paying numerous local providers, multi-location companies can pay a single bill to a single nationwide provider for all of their lines.
- - The IT department has enough on its plate without adding phone system maintenance to the list. With the cloud, we (Mitel) expertly manage your system off-site, and your IT department is freed to focus on other high-priority issues. With any Software as a Service model, upgrades to the latest release are provided free of charge and are minimally invasive to the day to day use of the system. Let the IT department focus on more strategic resources investments, while we (Mitel the service provider) take responsibility for the day today operations of the system.
- As mobility continues to be deeply rooted into our daily work lives, a cloud communication solution can help increase employee productivity while on the go. This solution provides mobile and home-based workers with the same features and functionality of those who are physically sitting in an office. We believe that work is an activity, not a location, and with a cloud based business communications solution, employees are able to have seamless communication tools they need to stay connected and active.
- That solution--is MiCloud Office.
- *MiCloud Office is targeted at small business 1-100 users, but the solution can scale well into large enterprise sizes of tens of thousands of users.
- Business Owner Pain Point Solutions Expense Management - Minimize large capital equipment expenses by reducing costs to predictable monthly payments that give you more money to dedicate to projects that matter. Reliability- They want to know that they can always be available to their customers, whenever their needed. With MiCloud Office, they gain the ability to rely on the availability of a phone system built on geo-redundant top tier data centers. Feature Gaps- With MiCloud Office, SMBs are going to be getting the communications features used by fortune 500 companies but designed to scale to the needs of a growing business. Productivity- Seamlessly connect mobile and remote users with full featured mobile applications embedded with team collaboration. Customer Engagement- Deliver an exceptional customer experience with a call center that is part of your phone system and not a separate 3rd party application. IT Director Pain Point Solutions Resource- Add cost predictability by moving to an OpEx model, while reducing the amount of staff required to keep the solution up and running. Scalability- Scale communications to the size of the business at the speed of growth. As the number of employees change, sunk hardware costs are no longer a consideration. Since licenses can be mixed and matched, optimize costs so the system meets your specific needs of employees, and they can change as their needs change. Change Management- Gain the ability to reduce the complexity that comes from system upgrades and hardware maintenance with a system that ensures their organization is always on the latest version and they can enjoy and benefit from the most recent features as they are released Remote Administration- Lastly, MiCloud Office gives the IT team the ability to access and manage the system from wherever IT needs to be- moving, adding, changing and deleting users whenever from wherever.
- Small Business Highly mobile centric Ideal consumers of public cloud solutions displacing small end customer premise platform Mid Market Sophisticated business process integrations and open to Public cloud offers Large Enterprise More sophisticated business process integration and significant capital investment Primarily interested in Cloud migration (e.g. multi- instance) Extra Large Enterprise Subset of Large Enterprise but may be more open to IP Centrex deployments particularly in the US.
- We are the fastest growing cloud communications brand on the planet. So why should you choose Mitel? We're the best. Others may claim that, but only Mitel can prove it.