A short description of our survey design services in Improvast. We deploy our latest data collection system (Surveyhabitat) and use modern data analysis techniques to realise and communicate the insights in the satisfaction data. We welcome any comments, feedback and suggestions (or even contact us). We would be happy to assist you

1. Care for some feedback?

2. Who we are
Improvast specialises in Customer and Employee Satisfaction Surveys. We…
 Design questionnaires from scratch on every survey need
 Deploy the questionnaires via Web, Tablet machines or Kiosks
 Collect the data in Real Time - provide a quick chart reporting
 Analyse using advanced statistical techniques to validate results – Linear Regression, Logistic and Probit Regression, Discriminant and Ordinal Regression Analysis, Cluster Analysis, Churn Analysis and more on demand…
Contact Us
We are located near the Nicosia city center at:
Arkadias 7, Office 206 1048, Nicosia Cyprus
Phone: +357 22 263418
Email: info@improvast.com
Web: www.improvast.com
Meet the feedback specialists
IMPROVAST

3. HOW WE DO IT - 1
KIOSK SURVEYS
Feedback at the POINT OF EXPERIENCE.
REAL TIME reporting and analysis
Questionnaire is loaded on to the Kiosk machines (branch logic, fully branded (your brand  )
Survey is “locked” so no exiting from the application can be achieved. Responders can only complete the survey and not check email or surf!
Offline collection is also available.
When online, we monitor survey performance any time, any day in real time.
Thank your guests/ customers with a custom thank you message or any incentive you think appropriate
You have just made a statement to your customers or guests that you care and have invested in their opinion

4. HOW WE DO IT - 2
TABLET SURVEYS
Let your customer tell you what they feel about your services in a way that is
EASY, QUICK & FUN
for them
Questionnaire is loaded on to the tablet machines. Tablets can be handed to your guests or as a kiosk on the reception desk
Survey is “locked” so no exiting from the application can be achieved. Responders can only complete the survey and not check email or surf!
Feedback is transferred wirelessly to our software for analysis. Offline collection is also available. We monitor survey performance any time, any day in real time.
Thank your guests/ customers with a custom thank you message or any incentive you think appropriate
Additionally, our software is 100% mobile ready –Your respondents can express their thoughts and satisfaction in the comfort of their own phone

5. HOW WE DO IT - 3
WEB SURVEYS
Browser capabilities (both mobile and desktop) have expanded so much that a
USER FRIENDLY, FULLY BRANDED, MOBILE OPTIMISED*
Questionnaire can easily be built using our proprietary application SurveyHabitat
* more than 30% of respondents complete our clients’ surveys on their mobile or tablet
Questionnaire is designed from scratch
We want to ask to the point, and not redundant questions
We will work to increase response rates and decrease abandonment rates
Thank your guests/ customers with a custom thank you message or any incentive you think appropriate.
Redirect them to your webpage or to a new offer/promotion
Capabilities
 Multilingual
 Pictures, Videos
 Branching Logic
 Location Specific
 Secure (https) submissions
 Anonymity
 Fully Branded
Use it to…
 test new promotions to existing customers
 test service delivery satisfaction
 collect employee feedback anonymously

6. HOW WE DO IT - 4
EMAIL SURVEYS
We have a designer ready to prepare a
PERSONAL & BRANDED EMAIL INVITE
for your customers, guests, employees, attendees, students…
Quick and Cost Effective surveying
Do you have a list of e-mail addresses of your customers or prospects?
If you have their permission, send them an e-mail survey to improve your web site, products/services, advertising, and marketing
Send them reminders to increase response rates (don’t overdo it though)
Capabilities
 Multilingual
 Branching Logic
 Secure (https) submissions
 Fully branded Email Invitation
Use it to…
 test new promotions to existing customers
 test service delivery satisfaction
 collect employee feedback

7. BENEFITS – (WHY US)
Questionnaire design might be a long process, yet the most important part when deploying a satisfaction survey; that’s where we put half of our energy, input and man-hours.
Our team comprises of a Psychologist, Data Analyst and Market Analyst. We combine our knowledge, know-how and diversity of mindsets for the optimum output
Advanced Statistical Analysis
Basic reporting (charts, graphs and tables) is just not enough anymore! We will deploy advanced statistical methods to analyse your data and let it provide you the insights to make better decisions
Feedback data can be turned into a goldmine of information when exploited appropriately with advanced statistical techniques
METHODS
What drives satisfaction in your customers? What drives Recommendation in your Restaurant, Hotel, Retail Store, Airline, E-shop e.t.c.? How are my Customers segmented? Are your employees happy? Happy employee means greater business! Are they aligned with the company guidelines?Why? It's all about feedback! We help you collect Customer or Employee feedback either on-line or at the Point of Experience . Quickly, anonymously, in Real Time. If you have your own dataset that’s fine. We will take it from there. We will analyse the data to uncover the reach information that Customer and Employee feedback usually hold. We will work out the decisive factors for a happy Employee or Customer! How We use Regression Analysis, Logistic Regression, Churn Analysis, Cluster and Discriminant Analysis, Correlation Analysis, and more on demand…

8. VALUES
Feel Protected and Safe
Your data is safe with us. We always sign a confidentiality agreement to protect your Email Lists and feedback Data
Proprietary software
After years of experience and engagement with survey building systems, we developed our own data collection and feedback management system called SurveyHabitat. It is built with the latest HTML 5 technology and incorporates features to assist a seamless survey building and data collection process. It 100% mobile ready, device and OS independent
We commit to our projects and clients
Our mission is to win with our customers through offering the best survey software, valuable data collection solutions, and operational excellence. We do this by being customer focused, innovative, and affordable.
Our clients will be more than willing to provide reference for us
“Improvast was very professional throughout. With their can-do attitude, their practical advice and professional approach, Improvast, helped us achieve our survey’s goal and we are sure to use them more frequently in the future." Nasia Taouxi, Head of Marketing, TGI Fridays, Cyprus

9. CLIENTEL (ONLY A SAMPLE OF  CUSTOMERS)
TGI FRIDAYS
Designed their on-site surveys (done with i-pad), on-line and email campaign surveys either via website, or social media. * Regression analysis to identify the influencing factors towards recommendation likelihood, *discriminant analysis to identify factors that increase the probabilities of becoming a promoter (NPS Sores).
***They gained a full understanding of their profile customer & expectations
Cyprus Telecommunications
Market leader in telephony. Real time customer surveys via touch screens allocated in one-stop shops. Designed the questionnaire and enabled weekly (in some areas daily) reporting of customer satisfaction and expectations.
*Multi location comparisons. * NPS score comparison between shops. * Dashboards for real time
*** First time they quantified the effect of various key satisfaction metrics in sales
Green Dot Cyprus
Market leader in recycling services. We designed a B2B questionnaire for the company clients. Designed a B2C questionnaire for their services. Email campaigns for companies, i-pad and web surveys for individuals.
***They utilized the results to push for more funding by government, expanded their services in remote areas, and quantified the effect of marketing expenses in several locations
ACS Courier (Cyprus)
Market leader in courier services. 26 shops around the island and delivering more than 1500,000 shipments on a monthly basis. We deployed their 360 survey on the web. Password – protected survey where access codes were randomly generated and given to the employees. We ensured full anonymity and within 3 days we achieved a massive 96.6% response rate (150 employees around the island).
***ACS Courier proudly presented the results for the IIP (Investors In People) certification