N(i) 2  Overview Seamless IT Infrastructure and IT Service Management
About N(i) 2 <ul><li>Founders have worked together for the past 20 years </li></ul><ul><ul><li>15 years of technical and m...
The N(i) 2  Vision Statement <ul><li>N(i) 2  is dedicated to develop leading edge technology that enables businesses to be...
The N(i) 2  Technology
Next generation CMDB Platform <ul><li>The N(i) 2  CMDB   Platform  is  designed for end-to-end visibility on all inventory...
<ul><li>The N(i) 2  Technology provides users with the flexibility of controlling the IT management scope through business...
Extended Scope of CIs The N(i) 2  Suite provides visibility on all discoverable and non-discoverable configuration items S...
Dependency Mapping  Incident Infrastructure Layer System Server Router Router Subnet Software Management Tool Business Lay...
Manage All Sources of Change C onfiguration  M anagement  D atabase ( CMDB )  Network Infrastructure  Discovery tool  disc...
The N(i) 2  Functional Processes
Roles for ITIL N(i)² “ LEVEL 3 ” implementation CMDB Change Management Incident Management Problem Management Configuratio...
Tasks for ITIL N(i)² “ LEVEL 3 ” implementation Incident Mgt Problem Mgt Error Ctrl Change Mgt Configuration Mgt Support S...
Market Positioning
Target Markets <ul><ul><li>Series of modules consolidated by a next-generation CMDB </li></ul></ul><ul><ul><li>Single plat...
The N(i) 2  Suite   Strategy with ITIL Processes N(i) 2 CMDB Platform Open API Contract SLA Management Incident Problem Re...
N(i) 2  Essential Strategy N(i) 2 CMDB Platform Open API Contract Management Incident & Problem Resolution Task Management...
Essentials Vs Suite Modules √ Request Management √ Essential change √ Deployment Management √ Planning & Auditing √ Proble...
N(i)2 Essentials Differentiations <ul><li>A professional and powerful solution affordable for SMBs </li></ul><ul><li>Servi...
N(i)2 Essentials Features <ul><li>CMDB </li></ul><ul><ul><li>Eliminates the fragmented collection of IT tools and data sou...
N(i)2 Essentials Features <ul><li>Full Lifecycle Asset Management </li></ul><ul><ul><li>Helps the user manage IT assets fr...
N(i)2 Essentials Features <ul><li>Service Management </li></ul><ul><ul><li>Incident Management is a comprehensive applicat...
N(i)2 Essentials Features <ul><li>Discovery </li></ul><ul><ul><li>Track IT assets through an automated integration of disc...
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N(I)2 Overview Including Functional Processes

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Обзор приложения Ni2 по управлению конфигурациями

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  • N(i) 2 brings businesses the know-how of service providers in a ready-to-use technology platform
  • N(I)2 Overview Including Functional Processes

    1. 1. N(i) 2 Overview Seamless IT Infrastructure and IT Service Management
    2. 2. About N(i) 2 <ul><li>Founders have worked together for the past 20 years </li></ul><ul><ul><li>15 years of technical and market knowledge in Operations Support Systems (OSS), Network Resource Management, Facility Management, and Geographic Information Systems (GIS) </li></ul></ul><ul><ul><li>Founded Lat45 , developer of inventory-based network resource management aimed at service providers </li></ul></ul><ul><ul><li>Lat45 was acquired by MetaSolv (Nasdaq: MSLV) in 2001 </li></ul></ul><ul><li>In 2003, founders decided to aim their telecom expertise at the enterprise market </li></ul><ul><ul><li>2003: Founded N(i) 2 — an independent development environment </li></ul></ul><ul><ul><li>2005: Q2 — Installation of The N(i) 2 Suite at reference client sites </li></ul></ul><ul><ul><li>2005: Q4 — General availability of The N(i) 2 Suite </li></ul></ul><ul><li>N(i) 2 is based in Montreal, Canada with European offices in Belgium </li></ul>Head Office 4446 St-Laurent Blvd Suite 300 Montreal (Quebec) Canada H2W 1Z5 Phone: (514) 288-5323 Fax: (514) 288-3642 European Office Résidence Bois L’Évêque Boulevard Gustave Kleyer 15/003 4000 Liège Belgium Phone: (32) 4 253 68 44 Fax: (32) 4 253 68 45 http:// www.ni2solutions.com
    3. 3. The N(i) 2 Vision Statement <ul><li>N(i) 2 is dedicated to develop leading edge technology that enables businesses to better manage their ICT infrastructures, as well as deliver IT quality services </li></ul><ul><li>N(i) 2 believes that enterprises, regardless of their size, should be able to: </li></ul><ul><ul><li>Gain and maintain end-to-end visibility on their IT infrastructures </li></ul></ul><ul><ul><li>Run their IT operations as a business: quality – efficiency - profitability </li></ul></ul><ul><ul><li>Manage their network as a core asset </li></ul></ul><ul><ul><li>Benefit from integrated IT processes on one technology platform </li></ul></ul>
    4. 4. The N(i) 2 Technology
    5. 5. Next generation CMDB Platform <ul><li>The N(i) 2 CMDB Platform is designed for end-to-end visibility on all inventory, configurations, and their associations </li></ul><ul><ul><li>A single technology platform </li></ul></ul><ul><ul><li>Open & standard architecture </li></ul></ul><ul><ul><li>Detailed object model that can be reconciled with standard models (CIM, OSS/J IM, …) </li></ul></ul><ul><ul><li>True federation of Data </li></ul></ul><ul><ul><li>Powerful reconciliation engine </li></ul></ul>Its dashboard Interface enables to work as standalone Infrastructure Management Change Management Service Desk Asset Management Infrastructure Management Service Management Change Management Asset Management Configuration Management CMDB Object Model Workflow Engine Spatial Engine Reconciliation Engine Content Management Catalogs Discovery N(i) 2 CMDB Platform
    6. 6. <ul><li>The N(i) 2 Technology provides users with the flexibility of controlling the IT management scope through business application modules </li></ul>Modular Business Applications N(i) 2 CMDB Platform Business application Modules Deployment Management Planning & Auditing Network Design Connectivity Design Structure Design IT Inventory Management Infrastructure Management Request Management Problem Management Incident Management Service Desk Financial Management Contract Management Asset Management Service Management Change Management
    7. 7. Extended Scope of CIs The N(i) 2 Suite provides visibility on all discoverable and non-discoverable configuration items Services <ul><li>Services </li></ul><ul><li>Incidents </li></ul><ul><li>Problems </li></ul><ul><li>Tasks </li></ul><ul><li>… </li></ul>Applications <ul><li>Software Package </li></ul><ul><li>Applications </li></ul><ul><li>Databases </li></ul><ul><li>Architecture </li></ul><ul><li>… </li></ul>Business <ul><li>Consumer </li></ul><ul><li>SLA </li></ul><ul><li>Contracts </li></ul><ul><li>Cost </li></ul><ul><li>… </li></ul>Facilities <ul><li>Buildings </li></ul><ul><li>Rooms </li></ul><ul><li>Workspace </li></ul><ul><li>Racks </li></ul><ul><li>… </li></ul>Structure <ul><li>Cables </li></ul><ul><li>Serving Areas </li></ul><ul><li>Antennas </li></ul><ul><li>Conduits </li></ul><ul><li>… </li></ul>Employee Support <ul><li>PCs </li></ul><ul><li>Laptops </li></ul><ul><li>PDAs </li></ul><ul><li>Badges </li></ul><ul><li>… </li></ul>Network <ul><li>Routers </li></ul><ul><li>Subnets </li></ul><ul><li>Circuits </li></ul><ul><li>IP Address </li></ul><ul><li>… </li></ul>Infrastructures
    8. 8. Dependency Mapping Incident Infrastructure Layer System Server Router Router Subnet Software Management Tool Business Layer User users Cost Center Contract Service Provider Organization Service Layer Hardware Service Network Service Application Service
    9. 9. Manage All Sources of Change C onfiguration M anagement D atabase ( CMDB ) Network Infrastructure Discovery tool discovers Changes on the network Requester Supervisor request changes System administrator imports changes from 3 rd party applications Excel sheet, bar code scanning, monitoring, … Deployment plan Project manager reconciles modeled changes
    10. 10. The N(i) 2 Functional Processes
    11. 11. Roles for ITIL N(i)² “ LEVEL 3 ” implementation CMDB Change Management Incident Management Problem Management Configuration Management Incidents Changes Cis Relationships Error Control Problems Known errors
    12. 12. Tasks for ITIL N(i)² “ LEVEL 3 ” implementation Incident Mgt Problem Mgt Error Ctrl Change Mgt Configuration Mgt Support Staff Allocation Trial resolution attempt Match on problem DB Raise new record on problem DB Severity analysis Error identification Initial assessment authorisation Impact analysis Resource assessment schedule Test Closure RFC initiation Update logs Impact Analysis Authorization Priority schedule Test implement Change review Closure Problem Manager Configuration Librarian Configuration Manager Tester Change Implementer Change Builder Change Manager IT Engineer CAB Problem Mgt Staff Operation Engineer Incident Manager Incident Mgt Staff Requester
    13. 13. Market Positioning
    14. 14. Target Markets <ul><ul><li>Series of modules consolidated by a next-generation CMDB </li></ul></ul><ul><ul><li>Single platform for ICT infrastructures, services, applications, and business </li></ul></ul><ul><ul><li>Work environment that includes scenario-based active and proactive changes </li></ul></ul><ul><ul><li>Ready-to-use solution customized for SMB </li></ul></ul><ul><ul><li>Includes next-generation N(i) 2 CMDB </li></ul></ul><ul><ul><li>Includes all essential features to track contracts, tasks, equipment connectivity… </li></ul></ul><ul><ul><li>Upgrade to The N(i) 2 Suite advanced modules </li></ul></ul>The N(i) 2 Suite For large enterprises N(i) 2 Essentials For Mid-Sized businesses
    15. 15. The N(i) 2 Suite Strategy with ITIL Processes N(i) 2 CMDB Platform Open API Contract SLA Management Incident Problem Request Management Infrastructure (L1 to L7 & Services) Management Asset & Change Management Performance Management Fault Management Release Management Customer Relationship Management EMC2 | Smarts, Micromuse, InfoVista, HP OpenView EMC2 | Smarts, Micromuse, HP OpenView, CA Concord N(i) 2 , Peregrine, BMC Remedy, HP ServiceDesk Vallent CA Concord BMC-Remedy, N(i) 2 , Altiris, MS-SMS CiscoWorks / IP SC Voyence, MS-SMS, Altiris, HP Radia Lucent VitalQIP, N(i) 2 , Visionael
    16. 16. N(i) 2 Essential Strategy N(i) 2 CMDB Platform Open API Contract Management Incident & Problem Resolution Task Management Financial Management Business Continuity Monitor & Track Application & Patch Deployment Customer Relationship Management
    17. 17. Essentials Vs Suite Modules √ Request Management √ Essential change √ Deployment Management √ Planning & Auditing √ Problem Management √ Structure Design √ Connectivity Design √ Network Design √ Application Mapping √ SLA Management √ √ Financial Management √ √ Contract Management √ √ Service Desk √ √ Incident Management √ √ Inventory Management √ √ Discovery √ √ Catalog Management √ √ Configuration Management √ √ Administration The N(i) 2 Suite N(i) 2 Essentials Features
    18. 18. N(i)2 Essentials Differentiations <ul><li>A professional and powerful solution affordable for SMBs </li></ul><ul><li>Service desk and asset management in a box </li></ul><ul><li>Ready to use package with pre-defined process workflows </li></ul><ul><li>Powerful CMDB that can track any CI related to infrastructure, service, application or business processes </li></ul><ul><li>Powerful import functions with integrated reconciliation engine that uses configurable business rules to automatically build the N(i)2 model (CIs and associations) while importing data. </li></ul><ul><li>Out-of-the-box integrated discovery that lets the organization quickly verify exactly what IT assets are deployed. </li></ul><ul><li>A Single platform providing full visibility and continuity for integrated service management and infrastructure management processes </li></ul>
    19. 19. N(i)2 Essentials Features <ul><li>CMDB </li></ul><ul><ul><li>Eliminates the fragmented collection of IT tools and data sources within the organization by providing a Common Data Model and repository based on industry standards. </li></ul></ul><ul><ul><li>Delivers Reconciliation Engine that uses configurable business rules to automatically merge data from multiple discovery tools into a single, reliable dataset </li></ul></ul><ul><ul><li>Provides federation capabilities to build a single, logical data store that can reside on multiple data sources throughout an IT organization, eliminating the need for a monolithic data repository </li></ul></ul><ul><li>Configuration Management </li></ul><ul><ul><li>N(i)2 CMDB gathers and maintains information on Configuration Items, such as software, hardware, documentation, and processes, as well as the relationships between them. With the Configuration Catalog, you can define standard configurations, or setups, for different individuals or departments and maintain the status of the assets within the configurations. By creating standard desktop and server configurations, assets that are not part of a specific user’s approved configuration can be located. The number of systems that either have old configurations or are out of compliance are also easily determined. </li></ul></ul>
    20. 20. N(i)2 Essentials Features <ul><li>Full Lifecycle Asset Management </li></ul><ul><ul><li>Helps the user manage IT assets from requisition and receipt to installation and maintenance, and finally to retirement. N(i)2 Essentials tracks and manages IT assets and their changing configurations and relationships at every stage of the lifecycle—straight out of the box. </li></ul></ul><ul><ul><li>Both employees and IT staff can initiate asset requests, selecting items from a standard configuration catalog to ensure compliance with established configurations. </li></ul></ul><ul><li>Managing Contracts </li></ul><ul><ul><li>Helps the user monitor and manage contracts where he can track the status, type, conditions, and other vital information regarding lease, software license, warranty, and maintenance contracts, generating alerts when important contract dates are near. The user can also link contract records to specific assets or other components, ensuring uninterrupted service delivery. </li></ul></ul><ul><ul><li>Helps the user manage software license compliance and track the total number of software licenses the enterprise have, how many are in use, and the number of licenses that are available under a software license contract. The user can quickly see if he is within the number of allotted licenses to ensure compliance with license agreements, and avoid paying penalties, without overbuying. </li></ul></ul>
    21. 21. N(i)2 Essentials Features <ul><li>Service Management </li></ul><ul><ul><li>Incident Management is a comprehensive application that facilitates end-to-end service support processes. Regardless of whether a service request is initiated through the Web, email, telephone, desktop client, or if it is triggered by an event from a network or system management application, this multi-channel customer request interface consolidates and handles requests from submission to final resolution. </li></ul></ul><ul><ul><li>A built-in knowledge base provides ready access to common solutions, known errors, and workarounds. Efficient search tools complement the knowledge base and help support staff resolve incidents faster, often on the first call. </li></ul></ul><ul><ul><li>Self-service functionality permits end users to search a knowledge base and submit, update, and check issues over the Web, improving user satisfaction while reducing the volume of help desk calls. </li></ul></ul><ul><li>Essential Change </li></ul><ul><ul><li>With N(i)2 Essential Change, the user can create, track, and manage task dependencies for controlled, orderly deployment of changes. He can manage and track individual tasks for due dates, time spent, and status. </li></ul></ul>
    22. 22. N(i)2 Essentials Features <ul><li>Discovery </li></ul><ul><ul><li>Track IT assets through an automated integration of discovered data for hardware and software inventory of server and client devices. This out-of-the-box integration lets the user quickly verify exactly what IT assets you own, and where the assets are. This is a critical step toward ensuring that enterprise’s assets are secure and that enterprise as a whole meets corporate, regulatory, and license compliance requirements. </li></ul></ul><ul><li>Inventory Management </li></ul><ul><ul><li>Document the organization hardware inventory within its location hierarchy context. </li></ul></ul><ul><li>Financial Management </li></ul>

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