Rio Salada Online

1,021 views

Published on

Rio Salada Online shares its approach to applying web 2.0 to student services

Published in: Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,021
On SlideShare
0
From Embeds
0
Number of Embeds
17
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Rio Salada Online

    1. 1. Rio Salado College Kishia Brock [email_address] May 8, 2008
    2. 2. Rio Salado College, Established in 1978 <ul><li>Total annual headcount- 61,000 </li></ul><ul><ul><li>Online learners - 28,000 </li></ul></ul><ul><li>450 unique course </li></ul><ul><ul><li>Classes start every Monday </li></ul></ul><ul><li>12 associate degrees </li></ul><ul><li>Post Baccalaureate degree </li></ul>
    3. 3. Rio’s Online Student: <ul><li>The Digital Native </li></ul><ul><ul><li>Female </li></ul></ul><ul><ul><li>Average Age 26 </li></ul></ul><ul><ul><li>Working </li></ul></ul><ul><ul><li>Time Strapped </li></ul></ul><ul><ul><li>Savvy Online </li></ul></ul><ul><ul><li>Consumer </li></ul></ul><ul><ul><li>Returning student </li></ul></ul>
    4. 4. Rio Student Services Model <ul><li>Convenience </li></ul><ul><li>Flexibility </li></ul><ul><li>Sense of connection with the institution </li></ul><ul><li>Sense of connection with other learners in the institution </li></ul><ul><li>Online learning success tips </li></ul><ul><li>Help with technology </li></ul>Beede, M., & Burnett, D. (1999) Planning for Student Services: Best Practices for the 21st Century. Ann Arbor: Society for College and University Planning. Online Learning
    5. 5. Relationship Management How we do it! <ul><li>Systems approach </li></ul><ul><li>One source of data, electronic </li></ul><ul><ul><li>Student can pull data </li></ul></ul><ul><li>“ Push” technology </li></ul><ul><li>Technology – enable not as solution </li></ul><ul><ul><li>Electronic advising system, Chat, online student union (orientation, social networking) </li></ul></ul>
    6. 6. Technology and Services <ul><li>Self-service (admissions/enrollment) </li></ul><ul><li>Online chat </li></ul><ul><ul><li>24/7 library, helpdesk, </li></ul></ul><ul><li>Online Advisement System </li></ul><ul><li>CRM </li></ul><ul><ul><li>Prospect - alumni </li></ul></ul><ul><li>Online student lounge </li></ul><ul><ul><li>Online orientation, social network, clubs </li></ul></ul>
    7. 7. Customer Relationship Management -Initial Design <ul><li>Phase 0 </li></ul><ul><ul><li>Create MS CRM environment HW </li></ul></ul><ul><ul><li>Design security model and roles </li></ul></ul><ul><ul><li>Deliver technical training to administrators and IT staff </li></ul></ul><ul><ul><li>Develop back-up and recovery plan </li></ul></ul><ul><li>Phase I </li></ul><ul><ul><li>Design and develop user interfaces </li></ul></ul><ul><ul><li>Develop workflows </li></ul></ul><ul><ul><li>Data Integration w/Matrix, ESF, Helpdesk, RioLearn </li></ul></ul><ul><ul><li>Early Warning Detection – At-Risk Factors </li></ul></ul><ul><ul><li>Report Design and Development </li></ul></ul><ul><ul><li>Develop end user training plans </li></ul></ul>
    8. 8. Customer Relationship Management – continued <ul><li>Phase II </li></ul><ul><ul><li>Create a flexible materials request page </li></ul></ul><ul><ul><li>Design and Develop CRM User Interfaces </li></ul></ul><ul><ul><li>Develop workflows </li></ul></ul><ul><li>Phase III </li></ul><ul><ul><li>LSQ Integration </li></ul></ul><ul><ul><li>Automated Risk assessments / Workflows </li></ul></ul><ul><li>Phase IV </li></ul><ul><ul><li>Corporate sales team integration with CRM </li></ul></ul><ul><ul><li>Goldmine Data Migration </li></ul></ul>
    9. 9. Customer Relation Management Tool (CRM)
    10. 10. Information Requests
    11. 11. Customer Relation Management Tool (CRM)
    12. 12. RioGram – “push” communication

    ×