Communication barriers 28th sep'2012


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Communication Barriers

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Communication barriers 28th sep'2012

  1. 1. Socio- Psychological Barriers ◦ Socio-psychological barriers are the most difficult barriers to communication.Technological Barriers ◦ Technological barriers can either facilitate the communication or act as a barrier. ◦ Sometimes it can do both at the same time.
  2. 2. Following are the various characteristics of Socio- PsychologicalBarriers ◦ Attitudes and Opinions ◦ Emotions ◦ Status and Fear ◦ Close Minded ◦ Lack of Attention ◦ Distrust ◦ Premature Evaluation ◦ Poor Retention ◦ Perceptual Distortion ◦ Resistance to change
  3. 3. Attitudes & Opinions: ◦ Personal attitudes and opinions often interfere communication. ◦ If the message is consistent with our attitudes and opinions we receive it favorably. The message fits comfortably in the filter of our mind.Emotions: ◦ Emotions block our mind, and we fail to organize the message properly.
  4. 4. Status and Fear ◦ Status consciousness serves as a major barrier to communication. ◦ Subordinates are either too conscious of their low status or too afraid of being snubbed. ◦ Many executives keep distance from their juniors thinking that consulting subordinates will lower their dignity. ◦ Status consciousness is a very serious barrier in face-to- face communication.Close Minded ◦ A person may have a closed mind due to deep-rooted prejudices, superiority complex, limited intellectual background, narrow interest etc.
  5. 5. Inattention ◦ Lack of attention on the part of the listener or reader is a common barrier to communication. ◦ Inattention arises due to mental preoccupation or distraction.Distrust: ◦ Communication is likely to fail when the receiver has a suspicious about the source of communication.Premature Evaluation ◦ Some people form a judgment before receiving the complete message. ◦ Such premature evaluation prevents effective communication.
  6. 6. Poor Retention ◦ A part of the message is lost, in the process of transmission. ◦ At every level the message is screened and only a part of it is transmitted further. Therefore, successive transmissions of the message are decreasingly accurate.Perceptual Distortion ◦ Perception implies noticing and understanding. ◦ Each perception has unique preconception depending upon his past experiences, attitudes and interests.Resistance to change ◦ When a message urges some change and the receiver is opposed to change. ◦ The process of communication is hampered.
  7. 7. Technology improved communication process in various waysbut in spite of the technology it can also act as a barrier tocommunication.Not using latest Technology ◦ Use of technology that can hinder or delay your message. ◦ Use technology selectively and with clear thought before you send your message out across the organization. ◦ Difference in the technology used by sender and receiver is also a technological barrier.
  8. 8. Lack of Technological knowledge ◦ If the sender and receiver lack technical knowledge on the subject or then it is unlikely the message will be correctly received.Technical Noise ◦ This refers to inherent barriers in the device itself of channel.Barriers at Decoding stage ◦ It includes lack of listening ability, stereo typical bias etc.