Grow Your Business With Residential Maintenance Agreements - Kevin Nott

Grow Your Business with Residential Maintenance Agreements May 19, 2006

Four Basic Principles ,[object Object],[object Object],[object Object],[object Object]

The Key is to Match Capacity to Demand Once the plane takes off, you can’t fill an empty seat

Ease Their Pain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The WOW Factor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Personalize the Experience ,[object Object],[object Object],[object Object],[object Object]

Ways to Grow Your Business ,[object Object],[object Object],[object Object]

The Challenge of Growth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Would Growth be Easier if You Could …? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],You can do this with maintenance agreements

With a Maintenance Program You… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Maintenance Agreements Give You Steady and Predictable Demand So you can set your capacity to meet the demand

What is Done on a Maintenance Visit and Why? ,[object Object],[object Object],[object Object]

Who Does Maintenance? ,[object Object],[object Object],[object Object],[object Object],[object Object]

An Effective Maintenance Program is a Company-wide Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How is that Culture Developed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Creating Your Maintenance Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Name the Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create a Benefits Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Tasks Will be Performed on a Maintenance Visit? ,[object Object],[object Object]

Establish Time for Each Visit ,[object Object],[object Object],[object Object],[object Object]

Develop Pricing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Determine SPIFF ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Develop a Script ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Establish Scheduling Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create Forms ,[object Object],[object Object],[object Object],[object Object]

Create Tracking System ,[object Object],[object Object],[object Object],[object Object],[object Object]

Develop Renewal System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Establish Program Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Establish Reporting System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Where do Agreements Come From? ,[object Object],[object Object],[object Object],[object Object]

Maintenance Circle Maintenance Base Tune-Ups Replacements Replacements Service Maintenance Accessories Referrals

Converting Tune-ups to Agreements ,[object Object],[object Object],[object Object],[object Object]

Build Value from Start to Finish ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Marketing Tune-ups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pricing Tune-ups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Answering the Call from a Tune-up Ad ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Scheduling Tune-ups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dispatching Tune-ups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Performing the WOW Tune-up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Performing the WOW Tune-up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Educate Customers about Agreements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sign up Customer with Maintenance Agreement ,[object Object],[object Object],[object Object],[object Object]

Other Tune-up Tasks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hiring Maintenance Technicians ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training Maintenance Technicians ,[object Object],[object Object],[object Object],[object Object]

Getting Replacement Leads from Maintenance and Tune-up Visits ,[object Object],[object Object],[object Object],[object Object]

How Many Agreements do You Need ,[object Object],[object Object]

Payment Options and Sales ,[object Object],[object Object],[object Object]

Get Started Now ,[object Object],[object Object],[object Object],[object Object],[object Object]

Every time your plane takes off with empty seats it costs you money Fill up the seats with maintenance work

Converting Maintenance Visits to Leads Takes Training and Practice ,[object Object],[object Object],[object Object]

Measuring Your Program ,[object Object],[object Object],[object Object],[object Object]

Customer Satisfaction Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Satisfaction Survey ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Satisfaction Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Satisfaction Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sales Trane’ing Classes? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

THE END ,[object Object],[object Object]

Grow Your Business With Residential Maintenance Agreements - Kevin Nott

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