Public involvement process performance chart; QICE metrics; framework; some SPI project results

1. Open Gov Partnership 2012:
High Performance Participation FOR Better Governance
The Structured Public Involvement team

2. Telephone
survey
Distributive process mapping (DPM)
Process scale
Role of consensus
V. Small (~10) Small (20-50) Medium (50-500) Large >500
None
Weak
Moderate
Strong
Deliberative
democracy
(America Speaks,
Public Agenda
Focus
group,
CBPC etc.
Expert
panel
Traditional Public
Meeting
Structured Public
Involvement

3. DPM: stakeholder resource investment vs. process
Stakeholder resource investment
Strong (days)
Moderate (hours)
Weak (minutes)
None
Conflict/dispu
te resolution
Charette/delib
erative
democracy
Focus group
SPI/F2F public
meeting
Phone survey/online data
elicitation
Extreme (weeks)

4. Process Metrics: Q, I, C and E
Criterion Indicator Data
Process quality Participant satisfaction Open quality evaluation
Inclusion Number of organizations,
citizens and groups
Count attendees,
participant groups
Clarity/utility of decision
support
Expert evaluation Testimonials, narratives,
comparisons to state of
the art methods
Efficiency Cost and time $ spent on public
involvement, time taken
and demanded

5. 0
0.5
1
1.5
2
2.5
3
Q
I
C
E
Focus group methods
Town hall
Deliberative democracy
SPI
Online participation
Phone survey
Comparison of process methods across QICE

7. Metrics: Q
0 2 4 6 8 10
Mean process satisfaction where 1 = "awful" and 10 = "wonderful". Total "n=3146.
Mean satisfaction with SPI Processes 2000-2012